UPDATE 10/26/2022 7:00AM:
Due to issues encountered during the phone system upgrade overnight on 10/25-26, the upgrade was not completed and will be rescheduled as soon as the issues are diagnosed and addressed. The phone system was restored to its prior state and is fully functional. If you have any questions or experience any phone issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
ORIGINAL PLANNED OUTAGE:
Denison Phone System Upgrade Overnight 10/25-26 – Keep Any Denison Phone Calls Short!
Denison’s phone vendor will be performing a significant backend phone system upgrade overnight starting on Tuesday 10/25 at 10pm and completing on Wednesday 10/26 by 6am. This upgrade will result in a number of brief service interruptions. During this time, please plan on keeping any phone calls on Denison Cisco phones brief (less than 5 minutes). If you need to make a call longer than 5 minutes, please use a non-Denison phone.
Expected service interruptions during the overnight upgrade:
- Each Denison Cisco phone will reboot 4 times taking <2 minutes each time. If you are on a call, the reboot will NOT occur until the call is completed UNLESS the call is longer than 5 minutes. Please do not plan on holding phone conversations longer than 5 minutes on a Denison phone during this time.
- In the unlikely case an inbound call comes into a line right as that line’s failover is happening, it might not complete. If so, the caller would likely call again and it should complete normally given an expected outage of <2 min when a line’s failover occurs.
- There will be up to 4 brief delays (<2 minutes each) in processing inbound and outbound faxes.
- Elevator, Blue Light, and other non-Cisco phones will have up to 4 brief (<2 minute each) interruptions in service. If you make a call and it does not complete, please try again in a minute or two.
If you experience a phone issue after the upgrade, please report it to the ITS Service Desk at servicedesk@denison.edu or 750-587-6395.