Update – 10/3/19 9:00 am

The maintenance was completed. If you are experiencing any issues with the telephone system, please report it to the ITS Helpdesk at 740-587-6395 or email helpdesk@denison.edu.

Original Post:

Maint. Date: Thursday, 10/03/19
Maint. Time: 5:00 am – 7:00 am EDT
Duration: 2 hours

Scope of Work: CBTS needs to make some global changes on the server cluster that will impact phones and services.

• The change and update will briefly reset phones (approx.. 3-5 minutes).
• However, no active calls will be affected until end-user hangs up, then the phone will reset.
• Any incoming calls during this brief interval may experience a busy signal, but will likely just go directly to voicemail for calls to end-users (approx.. 3-5 minutes).

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu