by ·Comments Off on RESOLVED: Unplanned outage – Google Docs unavailable 11/15/2017 pm

Update 11/15/17 8:00PM:

Google reported at 5:10PM that the problem was fully resolved. Should you have any trouble accessing Google Docs, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/15/17 4:40PM:

Google Docs now appear to be available again. However, the G Suite Status Dashboard does not yet indicate that the issue is fully resolved. Should you experience issues, please check the G Suite Status Dashboard for updated information: https://www.google.com/appsstatus#hl=en&v=status

We will update this post again as soon as more information is available.

Original Post:

We are seeing intermittent issues affecting Google Docs. When opening documents you may see:

Server Error:
502. That’s an error.
The server encountered a temporary error and could not complete your request.

or

Trying to connect. To edit offline, turn on offline sync when you reconnect.

We reported this issue to Google support and will update this post when more information is available.

by ·Comments Off on RESOLVED: Problems Logging into Denison Apps, Portions of Self Service, and Other Online Services

Update 11/14/17 6:25PM:

The issue has been corrected and testing has indicated that the login problems have been resolved. Please notify the ITS Help Desk immediately at 740-587-6395 or helpdesk.denison.edu if you continue to have problems. While your call may not be answered immediately, voicemail (and email) will be monitored and responded to as quickly as possible.

Original Post:

ITS has received reports of individuals receiving blank white screens when trying to access Google Drive, the “Plan Ahead” function in Banner Self Service, and other Denison services accessed using the BigRedID login page. ITS technicians are working quickly to diagnose and correct the problem. This post will be updated as soon as more information is available.

 

 

by ·Comments Off on Complete: Banner Maintenance and Upgrades – Saturday, 11/18 – 5:00 AM – 4:00 PM

Update: (2:36 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 11/18 from 5:00 AM to 4:00 PM. Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Cybersecurity Newsletter – November

November edition:

Shopping Online Securely

(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201711_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on RESOLVED: NoteBowl Error Message – Please Click “Cancel”

Update: 12:46 pm

The error message issues should now be resolved. Please refresh the page if you still see the message.
If the error messages persist, please report them to the ITS Help Desk at helpdesk@denison.edu.

Original Post:

ITS has received reports that NoteBowl is displaying the following error message upon login and when pages load within the platform:

Update Notification Server Disconnected
The update notification server could not be reached. Some features may not work properly. Click “Cancel” to proceed. Otherwise, click “Refresh” to reload the page and try again.

Please click “Cancel” to load your page. We are investigating the issue and will update this post when we know more.

by ·Comments Off on RESOLVED: Banner Login Issues Reported Monday 11/13/17 AM

Update 11/14/17:

ITS has pushed the updated version of Java 8 (update 151) to all Denison computers. If you have problems logging into Banner, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/13/17 9:45AM:

The Banner login issue is caused by a certificate within older versions of Java no longer being accepted. If you are using a Java version older than version 8 update 144, you may experience the “application blocked” error message.

An update to the latest version of Java 8 (update 151) corrects this problem. ITS will be pushing this update to all Denison Windows computers. However, if you would like to update immediately, you may do so by following these steps:

  1. Open Internet Explorer or Firefox and go to http://www.java.com.
  2. Click the “Free Java Download” button.
  3. Verify that the version listed on the page is Java Version 8 Update 151.
  4. Click the “Agree and Start Free Download” button.
  5. If prompted to “Run” or “Save”, choose “Run”.
  6. Follow the on-screen prompts to complete the installation.
  7. If prompted, click “Uninstall” to uninstall older versions of Java.
  8. If prompted, click “Restore Java Security Prompts”.
Original Post:

The ITS Help Desk has received a number of reports of problems logging into Banner. This appears to related to an older version of Java 8 being blocked. ITS is investigating and will update this post as soon as more information is available.

by ·Comments Off on Completed: Planned Outage: Maintenance on Remote Network Access (VPN), Thurs. 11/9/17 5-6am

Update 11/9/17 5:30am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/9/17 from 5:00-6:00am which may result in the loss of remote network access (VPN) to Denison.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved – Dialpad Outage: Affecting all Incoming and Outgoing calls – 11/06/2017 3 pm

Update 11/06/2017 6:00 pm

We believe that the issues have been resolved and the Dialpad service is functioning as expected. Please report any issues that to might still be having.

Thank you.

Update 11/06/2017 5:12 pm

Dialpad provides the following update:

“Dialpad and UberConference are aware of the nationwide IP connnectivity outage affecting multiple service providers. We are monitoring the situation and will keep you posted here at 2:40pm PST.

Google is experiencing an issue with Memcache availability beginning at November 6, 2017 at 12:30 pm US/Pacific. Current data indicates that all projects using Memcache are affected by this issue.”

We will continue to update this post as we receive more information.

 

Update: 11/06/2017 4 pm

We received an update that all inbound and outbound calls are being affected at the moment. Dialpad is working on resolving the issue as soon as possible.

Original:

We were notified that Dialpad is experiencing some call quality degradation. Dialpad is investigating the issue and trying to resolve it as soon as possible.

We will update this post when we have an update. Please email helpdesk@denison.edu or call us at 740-587-6395 if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Adobe Creative Cloud Applications Now Available on Campus Through an Enterprise Site License!

Students and faculty will now find that Adobe Creative Cloud applications are available on lab and eclassroom computers across campus! For details on applications installed by computer platform, please see this ITS Help Desk Online FAQ.

The new Adobe enterprise site license that allowed Creative Cloud applications to be installed on eclassroom/lab computers allows these applications to be installed on any Denison-owned computer. It also includes a number of named user licenses to be distributed for faculty and staff use. A named user license includes 20GB of cloud storage and allows you to install the software on 2 computers (Denison or personally owned) while you are a Denison employee. To install Adobe applications on a third computer, a Denison employee can purchase a 1-year subscription to Adobe Creative Cloud Desktop for $9.75 from Denison’s Kivuto site (denison.onthehub.com). To learn more and request access, please go to the My Apps tab in MyDenison and select “Software Downloads for Faculty/Staff” and then “Adobe Creative Cloud (Mac & Windows)”.

If you are a faculty or staff member who has separately paid for any Adobe software, please DO NOT renew your license. Contact the ITS Help Desk at helpdesk@denison.edu to get details on how to move your license over to the campus agreement to avoid duplicate costs.

Our campus agreement does not include licenses for student personally-owned computers, however, Adobe Creative Cloud applications have been installed in all computer labs and eClassrooms for student access. Students may take advantage of Adobe’s special Creative Cloud pricing for students should you wish to install it on your personal computer.

To help you learn Adobe Creative Cloud applications, you can find online tutorials through Hoonuit (accessible in MyDenison from the My Apps menu) or by going to Adobe’s help site (https://helpx.adobe.com), choosing the product of interest, and then choosing the “Tutorials” option.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.