by ·Comments Off on New Dialpad Feature – “Dialpad Everywhere”

4/26/2018 10:07 AM

Today we’re excited to announce a new feature of the Dialpad computer application called “Dialpad Everywhere”. This mini user interface follows your workflows, from email to spreadsheets to anywhere.

Here’s how it works:

  1. Receive a call like you normally would from your Dialpad desktop app
  2. Minimize your Dialpad desktop app or simply click the X to have Dialpad Everywhere appear above whatever app, program, or window you’re viewing

Dialpad Everywhere follows your workflows, not the other way around, so you can focus on getting work done and not on toggling between windows to get back to your call.

The features of Dialpad Everywhere include:

  • A mini, floating interface that follows your workflows
  • Quick access to call controls like transfer, mute, hold and add a caller
  • A customizable integrations toolbar
  • Natively-embedded integrations with G Suite, and LinkedIn

For more information, you can click on the link: Dialpad Help Center Article

If you have any questions, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu. Thank you.

by ·Comments Off on RESOLVED – Unplanned Outage: Notebowl – Tues. 4/17 AM

Update at 11:15 am

NoteBowl service has been restored as of 11:11 am on Tuesday, April 17th. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with NoteBowl.

Update at 10:30 am

Faculty can contact ets@denison.edu for assistance with alternatives during the outage.

Original post 8:00 am

ITS has received and confirmed reports that attempts to access Notebowl yield an error message. ITS is working with Notebowl to resolve the issue as quickly as possible. This post will be updated when the issue is resolved.

 

 

by ·Comments Off on Beware of Scam Email Titled “Your denison.edu account will be suspended”

The email titled “your denison.edu account will be suspended” pretending to be from “Protection Team” is a scam. 

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – April

April edition:

Stop That Phish

(https://www.sans.org/security-awareness-training/resources/stop-phish)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance Campus Wide, Thurs. 4/12/18 5-7am

Update 4/12/18 7:35am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network firewall maintenance on Thursday 4/12/18 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Planned Banner/Self Service Outage – Tuesday 4/10 5:30-7:00AM

[Update @7:00am]

All services are back up and running.

[Original Post]

Banner, Self Service, and related services including any MyDenison modules that connect to Self Service (for instance, Time Reporting), the MyDenison Campus Directory, and the eProcurement connection to Banner for PO-related functions will be unavailable from 5:30-7:00AM on Tuesday 4/10/18 due to testing.

This post will be updated when testing is complete and Banner-related services are available.

If you experience any problems after the announcement that testing is complete, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED: Emergency Banner/Self Service Maintenance Complete – 4/9/18 12:30PM

Update 4/9/18 12:30PM

The emergency maintenance for Banner/Self Service is complete and all related services are available. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with Banner, Self Service, etc.

Update 4/9/18 11:40AM

Banner and Self Service are currently available but will be unavailable from 12:15 to approximately 12:45PM today for emergency maintenance related to the earlier outage. During this time Internet-native Banner, Self Service, any MyDenison modules that connect to Self Service (for instance, Time Reporting), the MyDenison Campus Directory, and the eProcurement connection to Banner for PO-related functions will be unavailable. This post will be updated again as soon as the emergency maintenance is complete and all Banner-related services are back in service.

Original Post 4/9/18 10:30AM

Banner is currently down. This affects Internet-native Banner and Self Service as well as any areas of MyDenison that connect to Self Service (for instance, Time Reporting or Time Approval). Administrative Computing is working to restore this service and it should be available by 11 a.m.

by ·Comments Off on Beware of Scam Emails Saying Your Library Account Will be Deactivated!

There are many forms of scam (phishing) emails that try to lure you into clicking a link and providing your Denison account information (BigRedID/username and password) by saying your Denison account will be deleted or deactivated. One specific example is an ongoing campaign over many years that specifically targets Library patrons saying something like:

“Your Library account has expired, therefore you must reactivate it immediately or it will be closed automatically.”

If you receive an email like this, please DO NOT CLICK THE LINK or respond in any way.

To check the legitimacy of any Library-related email, please call the Denison University Library at 740-587-6235. You may also check your Library account by clicking the “Renew Online” button on the Library home page (www.denison.edu/library) and logging in to your account.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

If you replied to a suspected scam/phishing email in any fashion, please follow all the steps listed in this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on What Is Email Spoofing…Is My Account Compromised?

If someone asks you about a suspicious email they received from your email address that you didn’t send, if you get bounce messages for emails that look like they were sent from your account, or if you get a reply to a message you never sent, you may think someone else has gained access to your account. However, it may be that someone is spoofing your email address, making an email appear to come from your address when it really isn’t. Often, Google Inbox or Gmail will designate a suspicious email like this for you with a fishing hook or a banner across the email, but the detection isn’t perfect. If you or the recipient of a spoofed email gets a message like this, marking it as spam will help Google identify the activity in the future.

Remember, you can protect your account from being compromised by enrolling in Duo.