by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – Notebowl Logins – 03/21/2020 3:46PM

Resolved 03/21/2020 4:14PM:

Notebowl has completed the unplanned maintenance to their database and we have received notifications from users that the Notebowl logins are working again. Please see this Notebowl Status page for the full incident report.

Users may have to log out of all Denison Single Sign-On (SSO) applications (e.g., MyDenison, Gmail, Banner, etc.) and log back in to access Notebowl.

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for support or more information.

 

Original Post 03/21/2020 3:46PM:

Notebowl is undergoing unplanned maintenance to their databases which may be causing login errors for users. All confirmed login errors appeared in the following format:

Notebowl is aware of the issue and is providing maintenance on the database to resolve the issue as fast as possible. For updates, please visit Notebowl’s Status Page.

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for support or more information.

by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance, Thurs. 3/19/20 5-6am

Update 3/19/20 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network firewall maintenance on Thursday 3/19/20 from 5:00-6:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/21/2020 from 5:00am – 5:00pm

Update 11:20am:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/21/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, Banner General and other functional Banner modules will be updated. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and most related systems such as Xtender, Jaggaer (e-procurement), and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Wed. 3/18/20 5-6am

Update 3/18/20 6:00am

The wireless network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 3/18/20 from 5:00-6:00am which could result in the loss of the wireless network throughout campus during the maintenance window.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETE: Planned Login Maintenance, Tuesday 3/17/20 5:00-7:00 am

Between 5:00 and 7:00 AM on Tuesday 3/17/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Get Comfortable Meeting Online! 15-minute Google Meet Workshop Being Offered on 3/11/2020 and 3/18/2020

Join Information Technology Services (ITS) on Wednesday 3/11/2020 or Wednesday 3/18/2020 from 9:00-9:15AM for a quick web conference to get comfortable with Google Meet, Denison’s recommended web conference tool.

Google Meet events can be scheduled by any Denison account-holder and can include non-Denison participants. In this brief Google Meet, you’ll learn how  to schedule/start a Google Meet, how to turn your audio/video on and off and adjust your settings, how to present your screen and more. RSVP now to participate and you will receive a Google Calendar invitation.

This is part of ITS’ spring series of G Suite training offerings covering Google Docs, Sheets, and Slides, Google Meet, and Google Drive. For a full listing of hands-on workshops and brief online presentations scheduled now through April, please see the ITS Training Calendar in MyDenison. If you would like to arrange training for your department, please contact the ITS Service Desk at servicedesk@denison.edu with your training request.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/6/2020 12:05PM

Resolved 3/6/2020 12:25PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/6/2020 12:05PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/5/2020 12:25PM

Resolved 3/5/2020 12:41PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/5/2020 12:25PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/7/2020 from 5:00am – 5:00pm

Update 3/7/2020 1:00PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/7/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, the Banner database will be extended to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on [Completed] VIA updates Thursday, 3/5/2020 5-7am

ITS will be performing updates on the VIA master server that controls the VIA devices in the classrooms on Thursday, 3/5/20 between 5:00-7:00 am which may result in a brief interruption as the server is updated and rebooted.  If a VIA device reboots during this time they may not be able to come back up until after the server update is completed.

Please do not attempt to bring up the presentation devices in classrooms during this time period.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.