by ·Comments Off on Monthly Security Awareness Newsletter – February

February edition:

Social Media Privacy

(https://www.sans.org/security-awareness-training/resources/social-media-privacy)

 

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Planned interruptions for network drive access and printing on Thu. 02/06/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 02/06/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance – Tuesday, 2/4/2020, 5-7 am

Update: 2/4/2020 7:00 am
The maintenance was completed. Please report any issues to the ITS Service Desk.

Original Post:
ITS will be performing network maintenance on Tuesday, 2/4/2020 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Beth Eden

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance, Tuesday 2/4/20 5:00-7:00 am

Between 5:00 and 7:00 AM on Tuesday 2/4/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-639

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 2/6/20

On 2/6/20 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Service Issue: Google Drive File Stream Inaccessible

Updated 1/22/2020 3:11PM

Google has resolved the issue. Users are now able to access Google Drive File Stream (GDFS) again. Some users may need to re-login and authenticate to the GDFS app.

Orginal Post 1/22/2020 3:13PM

Information Technology Services (ITS) has received and confirmed reports that Google Drive File Stream (GDFS) is giving users an error that the service is not enabled for Denison account holders, for both Windows and macOS devices. Denison is working with Google on the issue, and we will update here as soon as we learn more.

Google Drive (on the web) is still functioning as expected at this time.

 

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions.

by ·Comments Off on INFO: Critical Windows updates/security patches will be deployed on 1/20/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Monday, January 20, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”  Because this update resolves a critical vulnerability, ITS will force updates at 5:30 PM on Monday, January 27, 2020 for users who have not installed this update.

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Service Issue: Denison Directory on Cisco Phones Not Working in Some Buildings

ITS has received and confirmed reports that the “Denison Directory” option on Cisco phones in a number of buildings is not working. When the Denison Directory is selected, the phone displays “Error! Host Not Found”. If you experience this issue, when you have a few minutes, please unplug the network cable in the far left data jack on the bottom of your phone and then plug it back in. This will reboot and re-register your phone.

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions or the above step does not resolve the problem.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – Login Unavailable – 1/13/2020 7:55 AM

Update 1/13/2020 8:15 AM:

Information Technology Services (ITS) has restored login capability as of 8:10 AM on Monday, January 13, 2020.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 1/13/2020 7:55 AM:

Login is currently unavailable.  ITS is currently investigating. We will post an update as soon as this issue is resolved.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Banner Outage Saturday, 1/11/2020 from 7:00am – Noon

Update 1/11/2020 12:40PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

Information Technology Services (ITS) will be performing upgrades to core network infrastructure Saturday, January 11, 2020 beginning at 7:00 AM. As a precaution, Banner and related services will be shutdown. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable.

When the network maintenance is completed and Banner services are restored, this post will be updated with additional information.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.