by ·Comments Off on [Completed] Planned Outage – Network Maintenance Thursday, 07/30/20 5 am – 7 am

Update: 07/30/2020 7:15 am
The maintenance has been completed. Please report any issues to the ITS Service Desk.

Original Post:
ITS will be performing network maintenance on Thursday, 7/30/20 from 5:00 – 7:00 am which may result in the loss of the wired or wireless network in the following locations.

Fellows Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Wireless, Wed. 7/29/20 5-6am

Update 7/29/20 6:00am

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing wireless network maintenance on Wednesday 7/29/20 from 5:00-6:00am which will result in the loss of the wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 1st, 2020 from 5:00 AM – 7:00 PM EDT

Update 8/1/2020 5:40pm:

All maintenance has been completed successfully.

If you experience any issues with Banner, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 1st, 2020 from 5:00 AM – 7:00 PM EDT that will impact access to Banner and related systems (all environments). Users will not be able to access these services during this time.

Affected services (all environments) include:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • Cognos
  • MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Tue. 07/28/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 07/28/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on [Completed] Planned Updates: Notebowl on Monday, July 27, 2020

UPDATE 7/27/2020 6:00am

The Notebowl update has completed. Please see the updates page in MyDenison for information about new features.

 

Original post:

Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates from Monday, July 27, 2020, from approximately 4:00 to 5:00 AM EDT. ITS expects that Notebowl will remain online with no impact on users during the update window.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Zoom Pro Now Available to All Current Denison Faculty, Staff and Students!

Denison has acquired a Zoom campus-wide license that provides Zoom Pro access to all current faculty, staff, and students and allows hosting of meetings of up to 300 attendees. When you sign into Denison’s Zoom page, you will automatically be assigned a Zoom Pro license under Denison’s Zoom agreement.

Zoom provides advanced video conferencing features that can enrich classes and meetings including:

  • Breakout rooms for small group discussions
  • Ability to not only share your screen or a selected application but also to annotate it
  • Ability to share a virtual whiteboard or the screen of an iPad/iPhone
  • Polling with multiple choice questions
  • Ability to adjust chat to determine if participants can chat with everyone publicly and/or privately or just the meeting host/co-hosts
  • Ability to mute or unmute all participants with a single click

Denison’s Zoom agreement also includes a limited number of webinar licenses that can be assigned upon request to host a webinar. Webinars allow up to 500 attendees (or by special request 1000 attendees) and include features like the panelist role, Q&A, and the ability to live stream to Facebook or YouTube.

For more information, including training and support resources to help you get started, please see the MyDenison Zoom page.

by ·Comments Off on [RESOLVED] Accessibility Issues with e-Procurement

RESOLVED:

JAGGAER has resolved the issue and consistent access to e-Procurement is restored.

Original Post:

At approximately 9:43AM EDT, Denison’s e-Procurement partner, JAGGAER, identified a system error resulting in e-Procurement being intermittently unavailable. Denison’s e-Procurement instance is currently available, but accessibility may continue to be spotty. They are working to resolve this issue and updates will be posted as they become available.

For questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance – Thursday, 7/23/20 5 am – 7 am

Update 7/23/20 8:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours.

Original Post:

ITS will be performing network maintenance on Thursday, 7/23/20 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Chamberlin Hall
Sigma Chi
Soccer field locker room
Swasey Chapel

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 7/22/20 5-8am

Update 7/22/20 9:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/22/20 from 5:00-8:00am which may result in the loss of the wired or wireless network in the following locations.

Curtis West Hall

Shorney Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Tuesday, 7/21/20 5 am – 7 am

Update: 7/21/20 7:00 am

The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will be performing network maintenance on Tuesday 7/21/20 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Whisler Hall
Burton Morgan
Gilpatrick
Huffman Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.