UPDATE 8/24/2020:

Zoom has indicated that they have deployed a fix across their cloud and many users are already seeing resolution to the issue. ITS testing indicates that it is now possible to access http://denison.zoom.us. If you continue to have issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL POST:

Information Technology Services (ITS) has received and confirmed reports of inability to load the Denison Zoom Portal via web browsers. You can still host and participate in Zoom meetings by launching them within the Zoom Desktop app, available in the Applications folder on Mac and in the Start menu Apps list on Windows.

If you are the HOST of a Zoom meeting, to start your Zoom meeting, please open the Zoom desktop app. If you are prompted to Join Meeting or Sign In, please Sign In following the instructions below. Once signed in, click on the Meetings option at the top.

Your Zoom meetings will be listed. Click Start beside the desired meeting.

If you are participating in a Zoom meeting, open the Zoom desktop app and click Join. Enter the Meeting ID and then, if prompted, the Passcode. If you have only been provided a link, not the Meeting ID and Passcode separately, you can obtain those from the link. The Meeting ID appears BEFORE “?pwd” in the link and the passcode appears after “?pwd=”. Copy and paste those values from the link into the appropriate fields.

Zoom Desktop App Sign-in Instructions

1. Click Sign In.
2. Click Sign In with SSO.
3. For Company Domain, enter “denison” and click Continue.
4. If the BigRedID login page appears, enter your BigRedID and password and click Login and then approve your login through Duo. NOTE: you will be automatically signed in if you are already signed into other Denison single sign-on services.

If you need assistance logging in to the Zoom desktop app, please contact the ITS Service Desk at 740-587-6395 or send an email to servicedesk@denison.edu.

Zoom is aware of the issue and working to resolve it as soon as possible. This post will be updated upon resolution.

Still using a phone call or text message to manage your Duo authentication? Using the Duo Mobile app is faster, free, and more secure!

• Faster – Without waiting for a phone call or having to enter a code from a text message, Duo Push can automatically prompt your phone after you login, with a simple Yes/No button press.
• Free – Each time a phone call or text message for Duo occurs, Denison pays a processing fee. Duo Push is free!
• More Secure – Two-factor authentication does not make you 100% safe, but it does make your account much harder to breach. However, you may have heard recent reports from the FBI about cybercriminals bypassing two-factor authentication. While two-factor attacks are rare, phishing text messages and phone SIM swapping are two techniques that have been used to bypass two-factor protection. 

To change to Duo Push, you’ll need to install the Duo Mobile app, available on the iOS App Store and Google Play. After that, you can change your default Duo login to “Automatically send this device a Duo Push” via the Duo Device Management Portal. To learn more, visit the Duo page in MyDenison. If you need help, contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

UPDATE: 8/18/2020 10:55pm

Notebowl has resumed its normal loading speeds. Please report any issues to servicedesk@denison.edu.

Original Post:

Information Technology Services (ITS) has received confirmed reports that Notebowl is experiencing an unexpected high load time, often resulting in limited access. There is no known workaround at this time, and Notebowl is aware of the issue. This post will be updated upon resolution.

Information Technology Services (ITS) is currently experiencing an extremely high volume of service desk requests. If you have already emailed or called, please do not call or email again, as that generates multiple duplicate requests in our system causing increased response times.  Thank you for your patience as we work through this busy time.  Please expect a turnaround time of 1-2 days for all non-classroom related requests.

If your request is urgent, please indicate that in your email or voice message when contacting the service desk.  We will do our best to respond to urgent requests as soon as possible.

Effective 7/25/2020, Denison has a campus-wide agreement for Zoom which provides a Zoom Pro license to all Denison students, faculty, and staff. Whether you’ve previously used Zoom or not, you’ll want to take these three steps to make sure you are set up to use your Denison Zoom Pro license.

1. Visit Denison’s Zoom web portal (http://denison.zoom.us) and sign in to get your Denison Zoom license.
2. Download or update the Zoom desktop app (aka “Zoom Client for Meetings”) and sign in using the Sign in with SSO option (company domain = denison). 
3. Install the Zoom Scheduler Google Chrome extension and sign in to easily schedule Zoom meetings via Google Calendar.

Find details on these steps in the Getting Started with Zoom guide or the Zoom for Students video (the video really applies to any Denison Zoom user!).

For questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

August edition:

Virtual Conferencing Safely and Securely

(https://www.sans.org/security-awareness-training/resources/virtual-conferencing-safely-and-securely)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

Acuity Scheduling has been purchased for the 2020-21 academic year to help meet the heightened appointment management needs of the campus due to the COVID-19 pandemic. Acuity Scheduling:

• Offers an easy to use interface for both those booking appointments and those managing appointments. (See the top-level appointment scheduling page – still under development!)
• Integrates with Google Calendar.
• Integrates with Zoom for virtual appointments.
  (NOTE: Experience to date indicates only one video-conferencing platform can be effectively supported within Acuity Scheduling. Because of Denison’s new Zoom campus-wide license and its advanced features and because Google Meet is integrated with Google Calendar Appointment Slots, Zoom has been selected as the video-conferencing platform for Acuity Scheduling.) 
• Allows for easy reporting on appointments among many other features.

Google Calendar Appointment Slots remain an easy to use appointment management option for individual faculty members who wish to use Google Meet for virtual office hours appointments. Acuity Scheduling is recommended for offices/departments/individuals that want to:

• Use Zoom for virtual meetings.
• Allow students and/or faculty/staff to select an appointment type (virtual or in-person) and then select from a list of staff members or choose an “any available” option.
• Offer multiple appointments in the same time slot.

If you would like to have a calendar and account set up for you or your office in Acuity Scheduling, please complete the calendar/account request form or book a 30-minute technology consultation with Leslie Smith, ITS Client Success Specialist, to discuss setup.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395