by ·Comments Off on Banner Services Unavailable Saturday AM

Services related to Banner will be unavailable Saturday morning, April 7, for routine maintenance. These services include Banner itself, Self-Service, and the online directory on denison.edu. I apologize for any inconvenience.

1:05pm Services have been restored.

by ·Comments Off on Some services refusing Denison’s email

Due to people responding to phishing messages, we had several accounts broken into last night and used to send spam.  Because of the spam going out, other services like Roadrunner are currently refusing our messages.  They will start accepting messages when they’ve determined that we are no longer the source of the spam.

Please do not respond to requests for your email credentials.

by ·Comments Off on Banner Job Submission Issue Reported Tuesday 4/3

Update 4/3 9:44AM:

Banner and job submission have been restored to normal service.

Original Post:

The ITS Help Desk has received several reports of issues with Banner job submission this AM.  Diagnosis has revealed that the system encountered a connectivity problem at about 7 am Tuesday morning which caused job submission to be unresponsive.  ITS is working to correct the issue.  Updates will be posted here.

If you would like a call back after services are restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on *Update – Campuswide Login Issues Reported

*This is believed to have been fixed as of 12:30.

At this time, we are receiving numerous reports of users being unable to login to the network. This issue appears to be campus-wide and our technicians have been notified. We hope to restore this service as soon as possible. Sorry for the inconvenience.

by ·Comments Off on Experiencing Mail Server Problems

We have had several reports of users experiencing problems with mail.denison.edu.  There is an inability to login to the mail server and/or send messages.  We will post an update to netnotes.denison.edu when we have resolved the issue. Sorry for the inconvenience.

**The problem appears to have been a broken name service on one of the internal email servers. It has been fixed.

There appears to be a delay in sending mail to roadrunner (rr.com, roadrunner.com) recipients.

by ·Comments Off on Server maintenance

There will be a short network outage as maintenance is performed on one of our firewalls during our Thursday morning maintenance window.  Network outage ended at 6:46 a.m.

Oracle Calendar will be down for database maintenance. Oracle Calendar restarted at 7:00 a.m.

Expect all services to be available again before 7:30 a.m.

by ·Comments Off on Email Scam – Do Not Respond to “Warning! Your mailbox is almost full.”

The email from “Kovendi Zoltan <zkovendi@uoradea.ro>” with a subject of “Warning! Your mailbox is almost full.” is a scam. Please do not click on the link in the message.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be deleted. If you replied to it in any fashion, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 for advice on steps to take as a victim of a phishing attack.

by ·Comments Off on Server Maintenance

Tomorrow morning during the standard maintenance window server updates will be applied causing a couple of brief outages. During this time the following services will be unavailable:

  • Admissions and Financial Aid Applications
  • ITS Help Desk Tools
  • Password change forms
  • Guest Access Utility
  • National Clearinghouse Enrollment Verification
  • Single Sign-On Authentication (login.denison.edu)
  • Denison Apps (existing logins are unaffected)

If you experience trouble with a service listed above please wait a few minutes and try again. If the problem persists contact the ITS Help Desk.

Maintenance completed: 7:32am