by ·Comments Off on Intermittent Blackboard Issues – Monday 6/4/12

Update 6/6/12: ITS has not received any further reports of Blackboard issues and believes the problem has been corrected. If you experience any problems with Blackboard, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you have difficulty logging in to Blackboard or experience other issues while using the system, please try clearing your web browser’s cache (see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for instructions for Internet Explorer, Firefox, Safari, etc.). If the problems persist, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Banner and Related Services Outage This Weekend

UPDATE SUNDAY 3:35pm All services are currently available.
A hardware failure in the new environment resulted in restoring the old. We will reschedule at a later date.

UPDATE SATURDAY 3:25pm We have encountered difficulty and continue to work with Oracle. Banner INB is unavailable, and we anticipate the Banner INB will remain unavailable into tomorrow. Although the Banner forms are unavailable, the nightly jobs will be run, and Focus reporting from teraterm accounts on OPUS is available.

Self-Service, Xtender, Cognos, the denison.edu online directory, Smartcall, WebHelpdesk, and Extensis ARE CURRENTLY AVAILABLE. We anticipate that these services will become unavailable for part of tomorrow as they are moved.

This is a reminder that Banner and related administrative software will be unavailable this weekend, May 26-27. Current projections suggest the services will be unavailable for part or all of Saturday and Sunday 6am-3pm. If all goes well the moves may be completed Saturday so you are advised to check Netnotes.denison.edu for the current status. The process will begin with Banner on Saturday morning. For a list of services affected please see below.

Thanks for your patience, and please share this with your colleagues as you feel necessary!
Carol

Starting 6am Saturday
Banner INB – forms and jobs
Focus Reporting
Banner Self-Service
Xtender
Smartcall
Online Directory

Later Saturday or Sunday
WebHelpdesk
Cognos
Extensis

by ·Comments Off on Brief Internet Service Interruptions Possible on May 4th between 12:01AM and 6:00AM

There may be network interruptions on Friday May 4th sometime between 12:01am and 6:00am due to maintenance being performed by our internet service provider.  The interruptions should be no longer than 15 minutes and may prevent any traffic from going to or from outside sites.  This will impact access to Denison Apps, Blackboard, and any other service required from sources outside Denison’s local network.

by ·Comments Off on Banner, Self-Service, Xtender, and Cognos Problems

We are currently experiencing problems with Banner, Self-Service, Xtender, and Cognos and are investigating the problem. Updates will be posted as more information becomes available.

Update 1:11pm – At this time Self-Service, Xtender, and WebHelpdesk service has been restored. We are continuing to work on Banner INB and Cognos.

Update 1:22pm – Banner INB is now available.

Update 1:45pm – After an influx of logins, there are now some reports of a timeout logging into BANNER INB. If you have an existing session, please continue to use it. We are working to resolve the issue with logins now.

Update 2:01pm – BANNER INB logins have been restored, and Cognos is now available.

Update 2:15pm – There are continued reports of failures logging into BANNER INB. We are investigating.

Update 5/1 5:47am – All Banner services are currently being restarted.

Update 8:00am – All services have been restored, and appear to be working well. If you encounter any problems please contact the Helpdesk at x6395 or at Helpdesk@denison.edu.

by ·Comments Off on Student U: Drive Issues

Update 4/30 – 9:45AM:  Student U: drive has been restored. If you experience any problems with U: drive access, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 4/30 – 9:00AM: ITS has received reports of problems with student U: drive access and work is underway to correct the issue.

Update 4/24 – 1:35PM: Access to the student U: drives has been restored.

Original post 4/24: ITS has received reports of problems accessing student U: (Personal) drives. Work is underway to correct the problem.  Updates will be posted here.

by ·Comments Off on **Update* Maintenance on M: drive / Media Workspaces

**Work is complete, server is now accessible.

*Maintenance is still occurring, services will be restored as soon as possible.

Maintenance is required on the server that hosts the M: drive on a PC and Media Workspaces on a Mac.  ITS will perform this maintenance at 7:00 a.m. on Tuesday, 4/24/2012.  It is expected that the server will be inaccessible for a period of 15 minutes.

by ·Comments Off on Blackboard Login Issues Corrected

Update 9:00AM:  The Blackboard login issue has been corrected.

Original Post:

ITS has received reports of failed attempts to log in to Blackboard due to an LDAP error.  Work is underway to correct the issue and updates will be posted here.