*Service restored as of 11:13 p.m.*
ITS has received numerous reports of students having difficulty accessing their U: drives on Sunday evening, May 6th. The issue has been escalated and updates will be posted here.
Brief Internet Service Interruptions Possible on May 4th between 12:01AM and 6:00AM
There may be network interruptions on Friday May 4th sometime between 12:01am and 6:00am due to maintenance being performed by our internet service provider. The interruptions should be no longer than 15 minutes and may prevent any traffic from going to or from outside sites. This will impact access to Denison Apps, Blackboard, and any other service required from sources outside Denison’s local network.
Banner, Self-Service, Xtender, and Cognos Problems
We are currently experiencing problems with Banner, Self-Service, Xtender, and Cognos and are investigating the problem. Updates will be posted as more information becomes available.
Update 1:11pm – At this time Self-Service, Xtender, and WebHelpdesk service has been restored. We are continuing to work on Banner INB and Cognos.
Update 1:22pm – Banner INB is now available.
Update 1:45pm – After an influx of logins, there are now some reports of a timeout logging into BANNER INB. If you have an existing session, please continue to use it. We are working to resolve the issue with logins now.
Update 2:01pm – BANNER INB logins have been restored, and Cognos is now available.
Update 2:15pm – There are continued reports of failures logging into BANNER INB. We are investigating.
Update 5/1 5:47am – All Banner services are currently being restarted.
Update 8:00am – All services have been restored, and appear to be working well. If you encounter any problems please contact the Helpdesk at x6395 or at Helpdesk@denison.edu.
Student U: Drive Issues
Update 4/30 – 9:45AM: Student U: drive has been restored. If you experience any problems with U: drive access, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 4/30 – 9:00AM: ITS has received reports of problems with student U: drive access and work is underway to correct the issue.
Update 4/24 – 1:35PM: Access to the student U: drives has been restored.
Original post 4/24: ITS has received reports of problems accessing student U: (Personal) drives. Work is underway to correct the problem. Updates will be posted here.
**Update* Maintenance on M: drive / Media Workspaces
**Work is complete, server is now accessible.
*Maintenance is still occurring, services will be restored as soon as possible.
Maintenance is required on the server that hosts the M: drive on a PC and Media Workspaces on a Mac. ITS will perform this maintenance at 7:00 a.m. on Tuesday, 4/24/2012. It is expected that the server will be inaccessible for a period of 15 minutes.
Denison Webmail service outage
Denison’s Webmail service was down from 4:00am until about 11:10am. The problem has been corrected and the system is now up.
Blackboard Login Issues Corrected
Update 9:00AM: The Blackboard login issue has been corrected.
Original Post:
ITS has received reports of failed attempts to log in to Blackboard due to an LDAP error. Work is underway to correct the issue and updates will be posted here.
Denison Apps Mail Service Unavailable for Some Users
Update 2:10PM: Per Google’s Apps Status Dashboard, service should now be fully restored to all Gmail users.
Original Post:
ITS is receiving reports of individuals receiving a “Temporary Error (500)” when trying to log in to Denison Apps Mail. Google has confirmed that there is an issue affecting approximately 2% of Gmail users and they are working to restore service to those affected as quickly as possible. Updates will be posted here.
Please note, you can check the status of any Google Apps service by visiting the Denison Apps Learning Center and clicking the “Apps Status Dashboard” under Quick Links on the lefthand side of the page. If any service has a dot that is not green beside it, click the dot under the date for that service for more information.
*Update – Student Server Connectivity
*Update 2* – Patch performed at 6:09 p.m.
Update – Server should be functioning correctly as of 5:00 p.m.
There is a problem accessing the student file server, service will be restored ASAP.
Network Printing and Mac Computer Lab Student Login Issues
Update 9:40AM
ITS believes these problems have been corrected. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS has received reports of problems with printing to network printers and logging into Mac computers in computer labs. Work is underway to correct these issues and updates will be posted here.