Update 11/9/2012: We continue to work on the problem with support.

We have several areas on campus where wireless is not working properly.  We are working with support to get the problem fixed.  Updates will be posted here.

UPDATE: Maintenance has been completed.  All wireless should be up.

To continue work in correcting performance issues on wireless, ITS will be making a change to the wireless environment  on Thursday morning 11/8 between 5 and 7:30am.  During this time, wireless equipment will be unavailable for short periods of time.  If you experience problems connecting to wireless after 7:30AM, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 10/29/12 9:30AM:

We believe this issue has been corrected. If you experience further issues logging in to MyDenison, please contact the ITS Help Desk.

Original Post:

Internet Explorer 9 users cannot currently login to MyDenison.  Please use Mozilla Firefox or Google Chrome until the issue is resolved. Alternatively, you may access the following services directly from these URLs:

• Denison Apps email:  apps.denison.edu
• Blackboard:  courses.denison.edu
• DU Self-Service: web4prod.denison.edu

If you would like to be notified when the problem is corrected, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 10/26/12:

The problem was corrected at approximately 9:40AM. Please report any further issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

The Help Desk has received reports that the myDenison portal is not allowing users to login.  Email is still accessible at email.denison.edu and DU Self Service at web4prod.denison.edu.  This issue has been escalated to our myDenison support team and updates will be posted as they are available.  We hope to have this service restored soon and apologize for the inconvenience.

*Clarification 15:11 10/23 – It was not equipment that failed, but fiber cabling to that equipment.

*Update – The network connection to the 4th floor in Fellows has been restored.

We had some equipment that died due to the power outages last night.  We are in the process of replacing it.

Update 10/24/12:

The DU Self-Service and Blackboard certificate errors have been corrected. Please notify the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you encounter a certificate error for any Denison service.

Original Post:

ITS has received reports of security certificate errors when going to DU Self-Service (web4prod.denison.edu) or after logging in to Blackboard (courses.denison.edu).  This issue appears for those using Safari 6 or Chrome on a Mac computer.

ITS is working to correct the issue. In the meantime, please click “Continue” (Safari) or “Proceed Anyway” (Chrome) in order to use these services.

Update 10/24/12:

The root cause for the performance issues in Self-Service and Banner was identified late Monday and corrective action was taken before the start of business Tuesday 10/23.

Original Post:

The Help Desk has received reports that users are experiencing slowness issues in DU Self_Service and Banner at this time. The issue has been reported to our Administrative Systems and Networking Groups and they are working to correct the problem. Information will be posted once we receive an update or the problem has been resolved. We apologize for the inconvenience.

All wireless access points are back up as of 1:15 pm today.

ITS has received a number of reports of students being unable to access the wireless network in Upper Elm, Huffman and other residence halls.  Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.

Work is also continuing on the issue of wireless connections dropping and slow wireless performance.