by ·Comments Off on MyDenison and non-faculty/staff/student accounts

Please note that the new MyDenison site does not allow access to those accounts that are not Denison Faculty, Denison Staff and Denison Students.  Accounts for contractor staff (e.g. Sodexo) and others that do not fall in the 3 main categories, must access their Denison Apps email and calendar directly at via the link email.denison.edu (or apps.denison.edu).

by ·Comments Off on Some MyDenison Content “Temporarily Unavailable”

Update 2/6 9:00AM: At this time ITS believes the “Temporarily Unavailable” issue has been resolved. Should you continue to experience issues accessing content in MyDenison, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you currently see a “Temporarily Unavailable” error message on some content within the Student, Teaching and Learning, or Employment tabs in MyDenison, please rest assured ITS is working to correct the issue. In the mean time you may access DU Self-Service by clicking the blue Self Service icon in the upper-right corner of MyDenison. Alternatively, you may log in to DU Self-Service separately at https://web4prod.denison.edu.

by ·Comments Off on MyDenison Maintentance Thursday, January 31

MyDenison (https://my.denison.edu) will be unavailable on Thursday, January 31 from 7:00AM until approximately 8:30AM for maintenance. In the mean time, other services will remain available at these URLs:

Once the new & improved MyDenison system has been brought online, users will notice a redesigned interface and a multitude of new features. If you experience any issues using MyDenison after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Banner and Cognos/ODS Availability This Weekend, January 26-27

Update 1/28 8:00Am
Thank you for your support this weekend. Queries reveal new data in the ODS, so from that perspective it was a success. There are still some errors on the ODS logs and we will continue to work with Ellucian to insure the health and stability of the ODS/Cognos data.

Please use Banner for look up only this Saturday all day. Processing and updates should be avoided. The availability of data in the Cognos/ODS packages will be unpredictable during the entire weekend. The Cognos Ztable packages will remain available for reporting throughout the weekend.

by ·Comments Off on Updated: Internet access outage 1/24/2013 6:00pm

Update 1/24/2013 6:25pm: Work has completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

A bandwidth shaper configuration change will be put in place this evening at 6pm.  This may cause an internet outage of up to 15 minutes.

by ·Comments Off on Update: Internet Access Issues Thurs. AM 1/24/13

Update 1/24/13 8:12A:

Service has been restored. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

Original Post:

Loss of internet connectivity has been reported this morning and appears to be a campus-wide issue. Our networking team has been notified and is working to restore this service. Updates will be posted here as they are available. We apologize for the inconvenience.

by ·Comments Off on Print Server Maintenance 1/22/13

During the morning maintenance window on 1/12/13, ITS will be updating the faculty and staff print server. Precautions have been taken to resolve any potential printing issues resulting from this upgrade. If after the upgrade you find that you are missing a printer, please visit printers.denison.edu to install it again. If you experience any other printing issues, please contact the ITS Helpdesk at 587.6395 or helpdesk@denison.edu.

by ·Comments Off on Cognos/ODS Reload Saturday, January 19

Update: The ODS reload completed about 10pm on Saturday, January 19.

The ODS will be taken offline on Saturday, January 19, starting at 6:00am in order to conduct a full reload of all Banner data. A full reload of the ODS data will be done tomorrow, Saturday, January 19, starting at 6:00am. This process took 22 hours the last time we ran it. While it is running, queries against the z table packages will produce data but queries against ODS packages will not. If you have difficulty accessing Cognos ODS packages after noon on Sunday, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Important Information about Computer Vulnerabilities

As you may be aware, the Department of Homeland Security issued a warning about the software plugin Java.  Attackers are using Java tools to take control of computer systems.

Java is a programming “add-on” that allows your local computer to do things so that the system you are using/visiting doesn’t have to do those things for you. This makes some web experiences run faster and look “smoother” than if all that traffic had to go back and forth between your computer and the web site. Unfortunately, Java has a long history of vulnerabilities and flaws.

Homeland Security recommended removing the installed Java tools completely, but this is often not possible or practical. For example, here at Denison, folks that access our Banner and Blackboard systems must have Java installed and enabled to use the system.

If you have a university owned and managed computer, we do not recommend that you update Java yourself. There are known compatibility issues with Java and the products that use it, including Banner and Blackboard. The ITS staff will automatically provide updates, including security updates, as they are tested and verified. If you upgrade manually, you may encounter problems with software applications. ITS support for university owned computers includes both Windows and Mac systems.