The primary service provider Denison uses for Internet connectivity will be performing maintenance tonight from 22:30 to 02:00. During this time we may experience performance issues or a brief loss in Internet connectivity.
Network Maintenance 4/18 – Burton Morgan
During the ITS maintenance window this Thursday morning from 5:00 to 7:00, we will be doing some repair work in Burton Morgan. This may result in a short loss of network connectivity. Please contact the helpdesk if there are any issues after 7:00.
MyDenison Issues – Wed. AM 4/17/13 – UPDATED
Update: 4/17/13 10:15AM:
ITS believes that the issue that led to the timeouts/slow load times with MyDenison has been corrected. If you continue to experience issues, please contact the ITS Help Desk at 740-587-6395.
The problems experienced during the 9:30 course evaluation timeslot have been reported to the Provost’s office so appropriate action (including rescheduling if appropriate) can be taken.
Original Post
ITS has received several reports of timeouts or extremely slow load times when accessing MyDenison. ITS is investigating and updates will be posted here as soon as more information is available.
Denison Apps (Mail, Calendar, etc.) Issues Wed. AM 4/17/13 – UPDATED
Update 4/17/13 10AM:
Google has indicated that Mail, Drive, and other services experiencing problems this AM are in the process of being restored and many affected customers now have service. ITS has confirmed that a number of individuals previously reporting problems have been successful logging in to Denison Apps. If you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS has received campus-wide reports indicating an inability to access Denison Apps – mail, calendar, sites, etc. Attempts to log in result in a server error. Those who logged in to Denison Apps early this AM are able to continue working. IMAP connectivity (which supports mobile phones, iPads, the Apple Mail client, etc.) is working and email can be sent and received using those devices/clients.
Our Technical Services team has reported that the error is not connected to our local server so we are currently unable to provide an estimate as to when this service will be restored. We will post any updates as they become available.
Notice: Brief Wireless Outage 4/16 2:00pm
We experienced a staggered wireless outage today in a couple of buildings, lasting for a few minutes at each location. Outages occurred in parts of Knapp and Burton Morgan, from a time period of 2:00pm to 2:13pm. We are actively investigating the cause of the issue and are working with our vendor on diagnosis.
Open House Power Outage Reported – 04/10/13
A power outage has been reported from the Open House at the corner of West College and Mulberry. It is estimated that power shoud be restored at approximately 3:30 p.m., but wireless network access is still available. We will post any additional updates as they become available.
Chamberlin House Network Maintenance, Tuesday 4/2 5:00 – 7:00AM
We will be performing maintenance on network equipment in Chamberlin House during the maintenance window tomorrow morning. This may result in network outages for residents in that location, lasting from 5-10 minutes.
Self-Service, Banner, Xtender Maintenance Saturday March 30 6am-2pm
Update, 9:18am – Maintenance has been completed.
Banner, Self-Service, Xtender, Focus, and the online directory will be unavailable Saturday, March 30, form 6am to 2pm while they undergo routine maintenance. Please check Netnotes.denison.edu for updates. (Netnotes is now also available in MyDenison under News, on the ITS Alerts tab.)
If you have difficulty with these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Small login change for Denison’s Windows 7 computers
To improve desktop management and support of Denison-owned Windows systems, beginning Thursday 3/28 a short check of the desktop management software on Windows computers will occur during the normal computer login.
- If the desktop management software on your computer is up-to-date, you might not even notice the “black box” window that will pop-up during login. It will disappear quickly.
- If the desktop management software on your computer needs to be patched, the “black box” window may stay open up to one minute as it connects your computer back to ITS to install the patch. This will be a one time occurrence.
- Please do not close the “black box” window. Once the patch is installed, it closes on its own. You may open other programs while the window is open.
- Once the patch is installed, you may notice that you start receiving other updates. You should not have to do anything for the updates to install, though some may prompt you to reboot when finished.
- Finally, once the patch is installed, you may be prompted to complete an inventory information form for your computer. If you would take a moment, please complete and submit the form. Most of the fields are simply drop-down lists. Room number must be typed in. If your building does not appear in the list, do not be concerned – just ignore the building field and fill in as much of the other information as possible and then click “Submit”.
Even if you normally use an Apple computer, if you go to a Windows system on campus, like in the classrooms, the check will happen when you login to the computer. Nothing will happen on your Apple computer.
Please contact the ITS Help Desk if you have any questions or experience any issues.
ITS Help Desk
MyDenison and Select Other Web Services Unavailable Thursday 3/28 5:30-7:30am
Update: 7:50am maintenance has been completed.
MyDenison, Smartcall, Extensis, VmWare Host, and Web Help Desk will undergo routine maintenance on Thursday, March 28, between 5:30 and 7:30am. If you have difficulty logging into these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.