by ·Comments Off on Small login change for Denison’s Windows 7 computers
To improve desktop management and support of Denison-owned Windows systems, beginning Thursday 3/28 a short check of the desktop management software on Windows computers will occur during the normal computer login.
  • If the desktop management software on your computer is up-to-date, you might not even notice the “black box” window that will pop-up during login. It will disappear quickly.
  • If the desktop management software on your computer needs to be patched, the “black box” window may stay open up to one minute as it connects your computer back to ITS to install the patch. This will be a one time occurrence.
    • Please do not close the “black box” window. Once the patch is installed, it closes on its own. You may open other programs while the window is open.
    • Once the patch is installed, you may notice that you start receiving other updates. You should not have to do anything for the updates to install, though some may prompt you to reboot when finished.
    • Finally, once the patch is installed, you may be prompted to complete an inventory information form for your computer. If you would take a moment, please complete and submit the form. Most of the fields are simply drop-down lists. Room number must be typed in. If your building does not appear in the list, do not be concerned – just ignore the building field and  fill in as much of the other information as possible and then click “Submit”.
Even if you normally use an Apple computer, if you go to a Windows system on campus, like in the classrooms, the check will happen when you login to the computer.  Nothing will happen on your Apple computer.
Please contact the ITS Help Desk if you have any questions or experience any issues.
ITS Help Desk

by ·Comments Off on MyDenison and Select Other Web Services Unavailable Thursday 3/28 5:30-7:30am

Update: 7:50am maintenance has been completed.

MyDenison, Smartcall, Extensis, VmWare Host, and Web Help Desk will undergo routine maintenance on Thursday, March 28, between 5:30 and 7:30am. If you have difficulty logging into these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on Cognos Maintenance Tuesday 3/26 5:30-8:30am

7:40am – Maintenance has been completed.

Cognos will undergo routine maintenance on Tuesday, March 26, between 5:30 and 8:30am. If you have difficulty logging in after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on MyDenison, Banner, and Related Services Unavailable Thurs. 3/21 5:30-7:30AM

Update 7:09am – Maintenance has been completed.

The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:

MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos

If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on Intermittent Internet Outages from 5:00-7:00AM on Thursday, March 14

Update: All network updates complete.

There will be intermittent Internet connectivity from 5:00AM to 7:00AM on 3/14 as we perform upgrades and maintenance on network hardware. If you experience connectivity issues after 7:00AM, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Denison Web-based Services Unavailable from 6:00-6:45AM on Thursday, March 14

Update 7:20am – Access to BigRedID services restored.

Access to web-based services that use your “BigRedID” to login like Denison Apps, MyDenison, PeopleAdmin, Symplicity, OrgSync, Freestyle previews, and Web Help Desk will be unavailable on Thursday March 14 starting at 6:00AM for approximately 45 minutes due to system maintenance.

If you experience problems logging in to any service that uses the BigRedID login page after the maintenance has been completed, please clear your browser cache (http://www.wikihow.com/Clear-Your-Browser’s-Cache) and try again.

by ·Comments Off on Updated: ITS Scheduled Outage on 3/10 from 5:00 am to 5:00 pm

UPDATE  3/10/13 3PM:

The infrastructure maintenance is complete and all services are available.  If you experience a problem with any service, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

On Sunday, 3/10, the ITS department will be performing important infrastructure maintenance. The planned outage period for this maintenance is from 5:00 a.m. to 5:00 p.m. Please expect for the following services to be inaccessible during this period:

  • Novell network storage
  • MyDenison Portal
  • Banner, Self Service
  • ITS Online Helpdesk
  • Extensis
  • Cognos

You may continue to access Denison Apps, Blackboard and PeopleAdmin by using the addresses below. We will post any status updates regarding the maintenance here.

  • Denison Apps – http://apps.denison.edu
  • Blackboard – http://courses.denison.edu
  • PeopleAdmin – https://employment.denison.edu/hr/sso

by ·Comments Off on MyDenison Maintenance Tuesday, February 26

MyDenison (https://my.denison.edu) will be unavailable on Tuesday, February 26 from 7:30AM for approximately 10 minutes for maintenance. In the mean time, other services will remain available at these URLs:

If you experience any issues using MyDenison after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Banner access down

On Friday, February 22nd, between 4pm and 4:30 there was network instability that caused customers to get disconnected from Banner.  The problem has been corrected and network was stable again by 4:30.