*Update 12:30 p.m.: Everything seems to be working correctly after this brief issue. ITS is continuing to monitor the situation.
Original Post:
ITS has received several reports of individuals/offices being logged out of Banner or being unable to get to DU Self-Service or submit a job through Banner. ITS is investigating the situation. If you experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu to report the problem.
Update 6/14/13 11:05AM:
Power and wireless network connectivity have been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any problems.
Original Post:
Due to a power issue, wireless network connectivity is not currently available in the Mitchell track area or in Bancroft and Shannon houses. ITS and Physical Facilities are working on the problem. An update will be posted here when service is restored.
ITS will be performing scheduled network maintenance on 6/13 during the maintenance window of 5:00 to 7:00 a.m. These configuration changes/updates will result in brief network outages for buildings in the academic & south quad.
ITS will be performing scheduled network maintenance on 6/11 during the maintenance window of 5:00 to 7:00 a.m. These configuration changes/updates will result in brief network outages for buildings in the academic quad.
Update: 7:20am Services have been restored.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.
ITS will be performing scheduled network maintenance on 6/6 during the maintenance window of 5:00 to 7:00. These configuration changes/updates will result in brief network outages for buildings in the south & west quad.
Banner is currently down. Administrative Computing is working to restore this service and it should be available by 9 a.m.
Banner access has been restored as of 8:55 a.m.
ITS will be performing scheduled network maintenance on 6/4 during the maintenance window of 5:00 to 7:00. These configuration changes will result in brief network outages for the west & north quad, intermittent network outages in Higley, and a 10-20 minute outage for wireless connectivity in residential areas, Fellows, and Ebaugh.
ITSÂ will be performing network maintenance during the window of 5:00 to 7:00 a.m. on 5/23. During this time the wireless network in Chamberlin and Mitchell will be unavailable for 15-30 minutes during a software upgrade.
Update 3:02pm Maintenance is complete.
Update 1:01pm All production environments are now available. Some remaining test environments are still in process.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.