Over the past few days (beginning 9/21/14), ITS has received numerous reports of faculty/staff with 2014 Windows computers who find that their network printers are no longer listed when they go to print. This appears to be related to a bug in the Novell iPrint client deployed with computers this summer. Experience to date shows that installing the latest version of the iPrint client appears to correct the issue. If you find that your network printers are no longer listed, please…

1. Open Firefox (the preferred browser for installing printers on a Windows computer).
2. Go to printers.denison.edu and login using your BigRedID and password.
3. Click the “Install iPrint client” in the upper lefthand corner.  If prompted, click the “Save File” button. A file called “nipp.exe” will download.
4. In the top right corner by the down arrow for downloads, “nipp.exe” should appear. Double-click to launch it. (Or go to the Windows Start menu, select “Computer”, then “Downloads” and locate and double-click “nipp.exe”.)
5. After a minute or so, you should see a screen asking you to click “Next” and then “Finish”. Once you do this, please close Firefox.
6. Re-open Firefox.
7. Go to printers.denison.edu and login again using your BigRedID and password.
8. Click the name of the printer you wish to install and, when prompted, click “Yes” to install. Repeat for all the printers you wish to install.

If your printers disappear again after following these steps, or if you experience any other printing problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.