Network Issues – Sat 8/16 & Sun 8/17

Update 8/18 AM:

ITS received one additional report of a building being down on Sunday afternoon. Continued research identified issue with wireless access points in seven buildings and that was corrected Sunday evening with the exception of one access point in Smith.  That was returned to service this AM.  If you experience any continued problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

The ITS Help Desk received a handful of reports Saturday afternoon and evening indicating that wireless was not available in Crawford, King, Schaff, and Smith.

ITS technicians were already working with the vendor of a piece of networking equipment that was showing unusual behavior on Saturday– that issue was believed to be the source of the WiFi outages reported.  A fix was put in place Saturday evening and the networking equipment resumed normal behavior.  Those reporting WiFi outages were notified and asked to comment on their current WiFi experience.

Unfortunately the two responses received Sunday AM indicate that the WiFi connection is slow and spotty. ITS technicians are continuing to work to diagnose and address the issue. If you are experiencing wired or wireless network problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 so we have a full picture of any problems experienced.