UPDATE 11/10/16 4:00PM
A Windows 10 update that corrects the drive mapping issue has now been released. There are two methods to install it:
- Click the Start button and then select “Settings”, “Update & Security”, and “Windows Update”. You should see the update listed there and your computer will automatically download and prompt you to restart (or schedule a restart) to install it. NOTE: If the update is not listed, please click the “Check for Updates” button.
- At the end of the day, click the Start button and choose “Power” and then “Update and Shutdown” or “Update and Restart”.
UPDATE 11/10/16 12:15PM
ITS has identified that the drive mapping issue is the result of a recently released Windows update. Microsoft has issued another update that corrects the issue and ITS is in the process of testing it prior to releasing it to campus to assess if it causes any other issues. This post will be updated again as soon as the update that fixes the issue is released. In the meantime, please use the workaround below to mount your Novell drives.
ORIGINAL POST:
ITS has received a number of reports where network drives have not mapped as expected after logging in to a Windows computer and do not appear in File Explorer. If you experience this problem, please try the following workaround to access your network drives:
- Click the up arrow in the lower righthand corner of your Windows desktop.
- Right-click on the red N in the window that appears.
- Choose “Novell Login” at the top of the resulting menu.
- Enter your BigRedID and password as usual and click OK.
- Click the Windows Start button and choose “File Explorer” and see if your network drives are listed.
Please report the problem to the ITS Help Desk including the following information:
- When you tried to log in.
- The Denison inventory sticker number of the computer you were using (this has been reported on both faculty/staff and eclassroom computers).
- Whether you tried the above workaround and if it was successful.
This post will be updated as more information is available. If you have any questions, please contact us…
ITS Help Desk
phone: 740-587-6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu