Update:

The network connection issue last reported on Sept 9 appears to be resolved.  On Sept 10, a fix was applied to core routing equipment.  Traffic has been monitored closely since then. No sporadic network “disconnections” have occurred.  IT continues to work with our equipment engineers but at this writing all seems well.

Original Post:

There continues to be a network connection issue happening on campus.

Description:

A  computer connected to the wired network loses its network connection. This may manifest itself by a “tree or server not found” error, an inability to get to web pages, or an inability to get to network drives. Upon reboot, the problem persists. Without intervention, the problem sometimes self-resolves.

Where has this happened?

It is sporadic and can happen anywhere (office computer, eClassroom, or computer lab).  Today, there have been 7 reports of this occurring – 2 were in eClassrooms. An estimated six cases were seen during the first three days of classes and eleven cases reported last Friday.

What do I do if this happens to me?

If a wireless connection is an option, disconnect your network cable and connect via wireless. If wireless is not an option or does not work for you, please contact the ITS Help Desk at 740-587-6395.  If you are in an eClassroom and don’t have your laptop, a laptop will immediately be delivered to you for your class. If this is an office computer issue, it will be given our highest priority and a fix will be rendered as soon as possible.

What is being done about this?

A permanent fix preventing this anomaly from reoccurring has not been found yet.  IT continues to work with vendor equipment engineers and a number of their recommended steps have been completed.  Efforts are ongoing.