Do you experience occasional audio issues on Dialpad when on a call? Has someone told you that you sound as if you are in a tunnel, or far away, or have you been on a call and had to tell the other person something similar?

Generally, this is indicative of the computer/monitor microphone being selected as your microphone instead of your headset. Similarly, if the audio during your call is coming from your speakers instead of your headsets, the headset that you are using is not selected as your audio device when using the computer application for Dialpad.

To fix this, you would need to go to your “App Settings” by clicking the down pointing arrow in the top right corner of the screen. Then under “Call Audio/Video Settings”  select the headset model that you have for Microphone and Speaker/Headset.

On the right-hand side of the Microphone drop down, there is an audio bar that moves when the mic is detected. You can also click on “Test” to test the device.

If you have any questions, please contact the ITS Helpdesk at helpdesk@denison.edu or call us at 740-587-6395.

Thank you.