Update 8/29 10:00 am

This issue has been resolved and transfering calls from the deskphones should work as intended. Please let us know if you are still facing any issues by calling the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Original post

We were made aware that any call being transfered using the deskphone is being dropped. Dialpad is aware of the issue and is actively working on resolving. At the moment, Dialpad has let us know that they will push an update to resolve this issue on Monday. That being said, the work around for this is using the computer application to transfer calls. You can continue to use the deskphone for all other purposes, but would need to use the computer to transfer.

Please follow the link below for instructions on how to transfer calls using the computer application:

https://help.dialpad.com/hc/en-us/articles/210395423-Transfer-a-Call

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.