We have recently been alerted that the audio settings in the Dialpad app under “App Settings” gets defaulted on a computer reboot or after a prolonged duration of sleep. For consistency and better audio quality of calls, please ensure that the microphone and speakers are selected to the appropriate USB headset.

One way to get around this is to set the audio settings as mentioned in the link below:

http://dialpad.denison.edu/home/training/setup——headset-and-audio-setup-mac–windows

We are working closely with Dialpad to resolve this issue and will update this post as soon as we have an update.

Please do let us know if you have any questions or concerns by contacting us at 740-587-6395 or by email at helpdesk@denison.edu