Resolved: Denison Apps Mail & Chat Issue – 1/24/14 PM

Update:

The Google Apps Status Dashboard reports the problem resolved as of 3:23PM today.

Update 2:30PM:

The Google Apps support line recording confirms that Gmail is aware of reports of issues and is investigating.  (Note:  Google maintains an “Apps Status Dashboard” with system status information.)

Original Post:

A number of individuals have reported issues connecting to Denison Apps Mail (Gmail) and Chat.  When trying to log in, a “Temporary Error (500)” appears”.  For individuals already logged in, the screen indicates it is trying to reload.

Please note, IMAP connections to Denison Apps Mail are functioning (i.e., mobile device apps and desktop mail applications like Mac Mail are working).

Other Denison Apps products (like Drive, Calendar, and Sites) appear to be functioning normally.

ITS is investigating and will post updates as soon as more information is available.  If you would like a call back when service is restored, please contact the ITS Help Desk at 740-587-6395.