This applies to faculty/staff with Adobe Creative Cloud named licenses that were previously signed in and using apps such as Acrobat, InDesign, and Photoshop, etc. with no problem.

After a recent update to the Adobe Creative Cloud desktop application, a number of faculty and staff have reported that they are no longer able to edit PDFs in Acrobat and/or are seeing messages when they go to install Adobe apps that they need to “Buy” or “Download Trial”. If you are seeing this, please follow the steps in this ITS Help Desk Online FAQ to make sure you are logged in with your Denison Company or School Account and therefore have full access to the Adobe apps.

If you are a faculty/staff member and do not have an Adobe Creative Cloud named license but would like one, please see the MyDenison Adobe Creative Cloud page.

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.