by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Thurs. 2/10/22 5-7am

Update 2/10/22 7:20am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 2/10/22 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Brown
Good
Pratt
Shorney
Stone
Elm
Hayes/Wright
Chamberlin
Crawford
Curtis East
Taylor
Morrow

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burke, Burton Morgan, & Curtis West on Thurs. 12/2/21 5-7am

Update 12/2/21 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 12/2/21 from 5:00-7:00am which will result in the loss of the wired or wireless network in the following locations.

  • Burke
  • Burton Morgan
  • Curtis West

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Tues. 9/28/21 5-7am

Update 9/28/21 6:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 9/28/21 from 5:00-7:00am which may result in the loss of the wireless network campus wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Action Needed: Connect/Reconnect to eduroam Using New, More Secure Connection Method

Information Technology Services (ITS) has implemented a new, more secure approach to connecting to Denison’s secure wireless network, eduroam. While on-campus, please take a few moments to connect/reconnect to eduroam using the new SecureW2 WiFi enrollment tool. 

IMPORTANT! You will need an active network connection on your device. If your device does not currently have an active network connection, please select the Denison-JoinWiFi wireless network.

To get started, open a web browser and go to joinwifi.denison.edu and click JOINNOW. 

For detailed instructions with screenshots, please see the appropriate quick reference guide for your device: Mac, Windows, iPhone/iPad, Android, Chromebook

Why the change? The new approach connects your device by certificate which protects you from the vulnerabilities associated with username and password-based authentication. It works on Windows, Mac, iOS, Android, and ChromeOS devices. Please note that the user certificate added during the SecureW2 enrollment process is separate from the server certificate for eduroam which was updated on Thursday 8/5/2021. You may see a prompt to accept or trust the new server certificate and must accept it to successfully connect to eduroam (see the eduroam certificate update announcement).

Have questions? Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on NOTICE: Please Accept “eduroam” Certificate Prompt on Thursday 8/5/21

On Thursday, August 5th, devices connected to eduroam may display a prompt asking you to accept a new certificate. This is a legitimate prompt based on a required update to the security certificate associated with eduroam and will take place on 8/5/21 at 5:00 AM. The way you will receive the prompt varies by device.

On Macs, after you accept the prompt you might also be required to enter your computer password so your computer saves your “Certificate Trust Settings”.

This is a one-time action needed because the security certificate associated with “radius.denison.edu” which supports eduroam logins must be renewed. Certificates are issued for designated time periods (1 year).

If you experience any issues, please contact ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for further assistance.

by ·Comments Off on Unplanned Network Outage – Hayes and Wright

Update 6/30/21 4:20pm:

The network at Hayes and Wright is back online. Please contact the Service Desk x6395 if you continue to experience network issues.

Original Post:

ITS has noticed a network outage in Hayes and Wright. We have identified the issue and network should be restored within the hour.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Fri. 6/11/21 5-8am

Update 6/11/21 8:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 6/11/21 from 5:00-8:00am which may result in the loss of the wired or wireless network in the following locations.

Huffman

Shaw

East

Preston

Morrow

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance in Doane, Beth Eden, & Rose House, Fri. 6/4/21 5-7am

Update: 6/4/21 7:15 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Friday 6/4/21 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations:

Doane Administration

Beth Eden

Rose House

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Talbot, Swasey, and Bryant, Thurs. 6/3/21 5-7am

Update 6/3/21 7:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/3/21 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations:

Sampson Talbot

Swasey Chapel

Bryant Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Wireless Maintenance Campus Wide, Thurs. 2/18/21 5-7am

Update 2/18/21 7:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 2/18/21 from 5:00-7:00am which may result in the loss of the wireless network.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.