by ·Comments Off on Completed: Planned Network Outage: Electrical Maintenance in Bryant, Wed(4/26/17) & Thurs(4/27/17) 7-7:30am

Update 4/27/17 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

Facilities will be performing UPS maintenance on Wednesday(4/26/17) & Thursday(4/27/17) from 7:00 – 7:30am which will result in the loss of the wired and wireless network during these timeframes.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Knapp Hall, Thurs. 3/23/17 6-7am

Update 3/23/17 6:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 3/23/17 from 5:00-7:00am which will result in the loss of the wired or wireless network in Knapp Hall.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Brief Network Outage – Network Service Interruption for West Campus

There was electrical maintenance done by facilities in Curtis West today that took down a core piece of network equipment. This resulted in the loss of network and phones on the west end of campus. Physical plant was also impacted by this outage. If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for South Campus 3/14/17

Update: 3/14/17 10:00am

Network has returned to south campus with the exception of Ace Morgan Theatre. Ace Morgan Theatre is still without power.

Please contact the Help Desk x6395 if you experience network issues.

Original Post:

Technical Services identified a network outage in Burke that is causing network to be down for most of south campus. We are looking into the issue and will give an update when one is available.

Buildings impacted:

Bryant

Cinema House

Burke

Stone

Mulberry

Ace Morgan Theatre

King Hall

Delta Gamma

Tri Delta

Monomoy

Monomoy Annex

by ·Comments Off on Completed: Planned Network Outage: Electrical Maintenance in Pratt, Brown, Good, & Myers Mon. 3/13/17 8-10am

Update 3/13/17 9:54am:

The electric maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

Facilities will be performing electrical maintenance on Monday 3/13/17 from 8:00-10:00am which will result in the loss of the wired and wireless network in the following locations.

Pratt

Brown

Good

Myers

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Reports of calls failing on old phone system

Update 2/23/17 5:52pm:

We believe that the PBX phone issue has been resolved. Windstream had to make a call routing change on their end in order for calls to go through.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any further phone issues.

Update 2/23/17 4:13pm:

It appears that calls from a PBX phone (old phone system) to a Dialpad phone number is not currently going through. A ticket has been opened with Windstream to investigate.

Dialpad to Dialpad and Dialpad to PBX phone calls all seem to be working at this time.

Original Post:

There have been reports of failed call transfers form our dispatch operators who are still using the old PBX phone system. If you have not been ported over to Dialpad yet and still use your old PBX phone you may run into this issue. ITS is looking into it and will update this post as soon as one is available.

We believe that Dialpad call transfers are still functioning correctly.

by ·Comments Off on Completed: Planned Wireless Network Maintenance on Campus Buildings, Thurs. 2/16/17 6-7am

Update 2/16/17 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing wireless network maintenance on Thursday 2/16/17 from 6:00-7:00am which will limit the visibility of Airplay, Chromecast, and other similar type devices. After this maintenance, you will only be able to see devices that are inside the building you are currently in.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Network Maintenance in Fellows, Knapp, Doane Dance, & Huffman Thurs. 2/9/17 5-7am

Update 2/9/17 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 2/9/17 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Fellows

Knapp

Doane Dance

Huffman

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Network Outage: Electrical Maintenance in Olin Science Hall, Tues. 1/24/17 9-10pm

Update 1/25/17 8:00 am

The maintenance in Olin Science Hall are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

Facilities will be performing electrical work which will momentarily take down the Olin Science Hall network. This work is necessary to prevent future network outages caused by power. 

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved – Unplanned Network Outage – Network Service Interruptions Felt Campus Wide

Update 1/12/17 8:00am:

Network gear has returned to normal operation status. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Update 1/11/17 7:15pm:

There have been a few more power outages that have caused network outages since the last update. Currently the Bryant Arts Center is without network. Once power seems to have stabilized we will work on bringing the Bryant network back online.

Update 1/11/17 5:30pm:

Network gear has returned to normal operation status. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

Technical Services has identified campus wide network outages believed to be caused by a large power outage. We will update the post once all gear has returned to normal operation status.