by ·Comments Off on Wireless Users: ITS would like to remind you that you should use “eduroam”
Summary

Denison ITS would like to remind you that you should use the “eduroam” wireless network whenever possible, instead of “Denison Guest”. If you’re having trouble connecting, please check out this page in MyDenison.

Details

“eduroam”, our secure wireless offering across campus, is also a worldwide service that provides members with access to WiFi networks at thousands of educational and research institutions in the United States, and more than 50 countries.
“Denison Guest”, an open/unencrypted network with a bandwidth cap, is meant to be used by campus guests or devices that cannot connect to eduroam (such as gaming systems).

by ·Comments Off on VPN Users: Starting 1/30/18 VPN Connections Will Require DUO!
Summary
Connections to VPN resources (Pulse Secure or remote.denison.edu) will require Duo, Denison’s two factor authentication software, as of 1/30/18. If you use the VPN, please enroll in Duo to continue accessibility. Enrollment is quick and easy!
Details
Two-factor authentication adds a second layer of security by requiring that you use a second factor, typically your mobile phone, to approve your login after signing in with your BigRedID and password. If you don’t enroll now, but you need to use the VPN in the future, you’ll still be able to enroll within MyDenison. After you’ve enrolled, your account will be protected for other Denison services currently protected by Duo. For more information on the service, and supported devices, check out our Duo page in MyDenison. 

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Internet and Campus Buildings, Thur. 1/11/18 5-7am

Update 1/11/18 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 1/11/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations. There will also be a brief Internet outage while campus firewall maintenance is performed.

Gilpatrick House
Shorney Hall
Kappa Sigma House
Beta House
Fellows Hall
Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Campus Wide Internet Outage, Wednesday 11/22/17 5:30-6am

Update 11/22/17 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 11/22/17 from 5:30-6:00am which will result in the loss of the internet campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Maintenance on Remote Network Access (VPN), Thurs. 11/9/17 5-6am

Update 11/9/17 5:30am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/9/17 from 5:00-6:00am which may result in the loss of remote network access (VPN) to Denison.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Internet service degradation 10/23/17 AM

Technical Services noticed intermittent internet interruptions this afternoon at 11am. The issue was noticed on phone calls and web browsing. This appears to have been resolved around 2pm. We are still investigating the root cause with our internet service provider (Oarnet).

If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Outage – Wireless Maintenance 10/17/2017

Update 10/17/17 5:40am:

The wireless network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 10/17/2017 from 5:00-7:00am which may result in the loss of the wired or wireless network across campus. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if there are any questions.

by ·Comments Off on Resolved – Service Disruption for Dialpad

Update 8/2/17 2:10 pm

Issues with calling on Dialpad have been resolved. All calling services should now be functioning correctly. Please let us know if you have any questions or concerns by contacting the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Update 8/2/17 1:40pm:

Dialpad has acknowledged the outage and is currently investigating the issue.

Original Post 1:25pm:

Dialpad calling is currently unavailable.  We are contacting Dialpad and hope to have this resolved as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings and Remote Access, Wed. 8/2/17 5-7am

Update 8/2/17 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 8/2/17 from 5:00-7:00am which may result in the loss of the wired network, wireless network, or remote access.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 7/25/17 5-7am

Update 7/25/17 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing network maintenance on Tuesday 7/25/17 from 5:00-7:00am which will result in short network outages across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.