by ·Comments Off on Completed: Planned Outage: Network Maintenance Campus Wide, Thurs. 1/10/19 5-7am

Update 1/10/19 6:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

 

Original Post:

On 1/10/19 ITS will be performing planned network configuration changes. As we complete this work, there will be a minimal 10-30 second disruption to the campus network. If any issues arise and additional troubleshooting is needed, there may be a longer network outage during the change window between 5-7am. While we don’t anticipate any issues, in case we run into problems and are not able to resolve them within 20 minutes, we will roll back the changes. Please be aware that during outage times the Internet connectivity will be unavailable, including Dialpad, Notebowl, etc.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Slayter 1/8/19 2pm

Technical Services identified a network outage in Slayter caused by loss of power from 2:00pm – 2:10pm on 1/8/19. The outage interrupted network and Dialpad services for Slayter. The root cause of the power outage is still being investigated.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Slayter & Higley, Thurs. 1/3/19 6-7am

Update 1/3/19 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 1/3/19 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter 3rd Floor

Higley – Whole Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on Resolved: Power Outage – Network Service Interruption

Update 11/6/18 2:15pm:

The power is restored and network is back up in all locations. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

The following buildings are without network due to a power outage. This post will be updated once power is restored.

Polly Anderson

Dustin Cabin

Rose House

Bancroft

Shannon

Prospect House

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 11/6/18 5-7am

Update 11/6/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 11/6/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Chamberlin

Elm

Hayes & Wright

Higley

Myers

Pratt

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Thurs. 11/1/18 6-7am

Update 11/1/18 6:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/1/18 from 6:00-7:00am which will result in the loss of the wired or wireless network in Burton Morgan.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on NOTICE: Please Accept “eduroam” Certificate Prompt on Wed. 10/10/18

On Wednesday 10/10/18, any device you have that is connected to eduroam will display a prompt asking you to accept a new certificate. This is a legitimate prompt based on a necessary update to the security certificate associated with eduroam which will take place on 10/10/18 at 8:00AM. The form the prompt takes varies by device. On Macs, after you accept the prompt you might be prompted to enter your computer password so your computer saves your “Certificate Trust Settings”.

This is a one-time action needed because the security certificate associated with “radius.denison.edu” which supports eduroam logins must be renewed. Certificates are issued for designated time periods (now two years).

If you experience any issues, please contact ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for further assistance.

by ·Comments Off on RESOLVED: Unplanned Network Outage – Multiple Campus Buildings

Update 9/6/18 1:20pm:

Network has returned to all buildings. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

During the storm today several buildings lost power causing the network to go down. ITS will be working to restore power to these areas as soon as possible. We will update this post with buildings that are currently down.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Burton Morgan and Curtis West, Tues. 8/14/18 5-7am

Update 8/14/18 7:00am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Tuesday 8/14/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton Morgan – 2nd Floor

Curtis West

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Are you connected to our secure wireless network “eduroam”? If not, act now!

On Thursday, August 9th, ITS updated our wireless networks to improve network security.

All Denison staff and students should use the eduroam Wi-Fi network for their wireless devices. This network provides secure, encrypted connectivity.

In addition to our secure eduroam wireless network, two new wireless networks will be available: Denison-Guest and Denison-Play.

Denison-Guest is intended for use by guests of the university. To connect to this wireless network, guests will need to open a browser and enter an email address into the Denison-Guest registration web page. Registering will provide their wireless device internet access for 48 hours before needing to re-register.

Denison-Play should be used by students and staff only for wireless devices that are not able to connect to eduroam such as most streaming devices (Apple TV, Roku, and Fire TV) and gaming consoles (Xbox and PS4). Denison-Play is a wireless registration network. Go to “MyDension>My Apps>Register a device to Denison-Play” ot visit https://bradfordreg.denison.edu/registration/ and register your device with the associated MAC address.

To connect to eduroam, please log in with your full Denison email address as your user name and enter your Denison email password. On many device types, you will need to accept a certificate by clicking “Continue” or “OK” after entering your login credentials. For more details about connecting to eduroam, please see the wireless network page within MyDenison.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Thank you for your cooperation in supporting a safe and secure network experience.