by ·Comments Off on Completed: Planned Outage: Network Internet Maintenance, Tues. 2/26/19 6-7am

Update 2/26/19 7:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network Internet maintenance on Tuesday 2/26/19 from 6:00-7:00am which may result in the loss of the Internet connection Campus Wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Chamberlin 2/14/19

Update 2/14/19 2:05pm:

Network services have returned to Chamberlin.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

Orignal Post:

Facilities is performing electrical maintenance that has caused the network equipment to lose power in Chamberlin. The network should return by 2:00pm.

by ·Comments Off on RESOLVED: Unplanned Network Outage – Rose House, Physical Plant, Kappa Sigma on Wed 2/6/19 9am-9:30am

Technical Services identified a network outage from 9:00am to 9:30am on 2/6/19. The outage interrupted network services for Rose House, Physical Plant, Kappa Sigma, Recycle Plant, and Homestead. An AEP power power outage and a failed generator at Kappa Sigma were the causes. Power has been restored and the network is back online in all locations.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Outage: Network Maintenance Campus Wide, Thurs. 1/10/19 5-7am

Update 1/10/19 6:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

 

Original Post:

On 1/10/19 ITS will be performing planned network configuration changes. As we complete this work, there will be a minimal 10-30 second disruption to the campus network. If any issues arise and additional troubleshooting is needed, there may be a longer network outage during the change window between 5-7am. While we don’t anticipate any issues, in case we run into problems and are not able to resolve them within 20 minutes, we will roll back the changes. Please be aware that during outage times the Internet connectivity will be unavailable, including Dialpad, Notebowl, etc.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Network Outage – Network Service Interruption for Slayter 1/8/19 2pm

Technical Services identified a network outage in Slayter caused by loss of power from 2:00pm – 2:10pm on 1/8/19. The outage interrupted network and Dialpad services for Slayter. The root cause of the power outage is still being investigated.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Slayter & Higley, Thurs. 1/3/19 6-7am

Update 1/3/19 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 1/3/19 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter 3rd Floor

Higley – Whole Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on Resolved: Power Outage – Network Service Interruption

Update 11/6/18 2:15pm:

The power is restored and network is back up in all locations. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

The following buildings are without network due to a power outage. This post will be updated once power is restored.

Polly Anderson

Dustin Cabin

Rose House

Bancroft

Shannon

Prospect House

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 11/6/18 5-7am

Update 11/6/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 11/6/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Chamberlin

Elm

Hayes & Wright

Higley

Myers

Pratt

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Thurs. 11/1/18 6-7am

Update 11/1/18 6:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 11/1/18 from 6:00-7:00am which will result in the loss of the wired or wireless network in Burton Morgan.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on NOTICE: Please Accept “eduroam” Certificate Prompt on Wed. 10/10/18

On Wednesday 10/10/18, any device you have that is connected to eduroam will display a prompt asking you to accept a new certificate. This is a legitimate prompt based on a necessary update to the security certificate associated with eduroam which will take place on 10/10/18 at 8:00AM. The form the prompt takes varies by device. On Macs, after you accept the prompt you might be prompted to enter your computer password so your computer saves your “Certificate Trust Settings”.

This is a one-time action needed because the security certificate associated with “radius.denison.edu” which supports eduroam logins must be renewed. Certificates are issued for designated time periods (now two years).

If you experience any issues, please contact ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for further assistance.