Another modification was made this morning to address the lingering issues we witnessed, following the changes on Friday, 10/5. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience problems with network performance.
Author: Kris Sulzberger
*Update* – Network performance
*Update – We will implement another change early tomorrow morning to address the performance issues. There may be network outages while we are making the modifications, but we intend for all of the work to be completed during 5:00 to 7:00.
Yesterday, we introduced a change to our network infrastructure to address the recent issues related to network & Internet performance on campus. While that change appears to have been successful for the equipment that handles wired network ports in residential areas and administrative offices, there still may be intermittent performance issues in academic areas (including labs) and on the wireless network. Our vendor has been investigating the problem and is continuing throughout this weekend to work towards a resolution with the assistance of Denison’s network staff. Please know that we will remain focused on this problem until it is resolved.
If you would like an Ethernet cable to use the network port in your room, you can obtain one in the Fellows 100 computer lab or at the ITS Helpdesk.
Thank you for your patience.
*UPDATE* Network slowness in afternoon/evening
**Update 10/5: All planned changes to address network slowness have been accomplished as of 12:25 today. Initial results look promising, but we are continuing to monitor/test to verify resolution. If you continue to experience network anomalies, please notify the helpdesk.
*Update 10/3: Attempts to address this have not gone as planned, causing some areas to lose their connections during the afternoon of 10/2. When that was discovered, we corrected it immediately (around 4:10 p.m.). We are working with consultants and hope to be able to try the fix again later today.
A temporary configuration during our transition to new equipment is causing network slowness on Campus. We intend to make a change to address this issue in the next two days.
Network Outage – Mitchell
Updated Post Wednesday 9/26:
The fiber cut has been repaired and network service has been restored. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience any problems.
Original Post Tuesday 9/25:
An unintentional fiber cut this morning has resulted in a loss of network connectivity for portions of the Mitchell Recreations and Athletic Center. We are working to have the connection repaired ASAP.
**Update* Maintenance on M: drive / Media Workspaces
**Work is complete, server is now accessible.
*Maintenance is still occurring, services will be restored as soon as possible.
Maintenance is required on the server that hosts the M: drive on a PC and Media Workspaces on a Mac. ITS will perform this maintenance at 7:00 a.m. on Tuesday, 4/24/2012. It is expected that the server will be inaccessible for a period of 15 minutes.
*Update – Student Server Connectivity
*Update 2* – Patch performed at 6:09 p.m.
Update – Server should be functioning correctly as of 5:00 p.m.
There is a problem accessing the student file server, service will be restored ASAP.
Network File Server Maintenance
Some file servers may be unavailable for short periods during the maintenance window of 6:00 to 8:00 on 4/12/2012.
Email Delivery Delay – Update
A change made over the weekend should resolve any lingering issues with delayed email delivery that you may have experienced in the last two weeks.
Firewall issue
From 2:00 p.m. to 4:00 p.m. today there was an issue with the Denison firewall mistakenly blocking email messages with attachments. The issue has been corrected. Anyone attempting to send an email with attachments to a Denison.edu address would have been notified of the delivery failure.