by ·Comments Off on Google Meet Changes to Enhance Security – Please Read!

To further enhance Google Meet security for educational institutions, Google has made the following changes effective immediately:

  • Only meeting creators and calendar owners can mute or remove other participants. This ensures that instructors/meeting hosts can’t be removed or muted by students or other participants.
  • Only meeting creators and calendar owners can approve requests to join from external participants. This means that students/other Denison participants can’t allow external participants to join via video and that external participants can’t join before the instructor/meeting host.
  • External meeting participants can’t rejoin nicknamed meetings once the final participant has left. This means if the instructor/meeting host is the last person to leave a nicknamed meeting, external participants can’t join again until the instructor/meeting host restarts the nicknamed meeting.

Additionally, Google has announced that they will be extending access to premium features to educational institutions until September 30, 2020. That means all Denison account-holders will continue to be able to do the following until that date:

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on ITS Offering Short Online Workshops on G Suite Apps during April

ITS is offering a series of  30 minute online workshops to highlight key skills/features in G Suite apps including Chat, Calendar, Docs, Meet, Sheets, and Slides. You can find dates and descriptions for workshops on the ITS Training Calendar page in MyDenison. No RSVP is necessary to attend. Please join when you can!

These workshops will be held using Google Meet. To join, click the More Details link in the calendar entry on the ITS Training Calendar and then click the Join Hangouts Meet link.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Resources for Remote Teaching & Learning and Remote Work

Information Technology Services (ITS) is continually updating resources for remote teaching and learning and remote work. Please refer to the following MyDenison pages:

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Get Comfortable Meeting Online! 15-minute Google Meet Workshop Being Offered on 3/11/2020 and 3/18/2020

Join Information Technology Services (ITS) on Wednesday 3/11/2020 or Wednesday 3/18/2020 from 9:00-9:15AM for a quick web conference to get comfortable with Google Meet, Denison’s recommended web conference tool.

Google Meet events can be scheduled by any Denison account-holder and can include non-Denison participants. In this brief Google Meet, you’ll learn how  to schedule/start a Google Meet, how to turn your audio/video on and off and adjust your settings, how to present your screen and more. RSVP now to participate and you will receive a Google Calendar invitation.

This is part of ITS’ spring series of G Suite training offerings covering Google Docs, Sheets, and Slides, Google Meet, and Google Drive. For a full listing of hands-on workshops and brief online presentations scheduled now through April, please see the ITS Training Calendar in MyDenison. If you would like to arrange training for your department, please contact the ITS Service Desk at servicedesk@denison.edu with your training request.

by ·Comments Off on Service Issue: Denison Directory on Cisco Phones Not Working in Some Buildings

ITS has received and confirmed reports that the “Denison Directory” option on Cisco phones in a number of buildings is not working. When the Denison Directory is selected, the phone displays “Error! Host Not Found”. If you experience this issue, when you have a few minutes, please unplug the network cable in the far left data jack on the bottom of your phone and then plug it back in. This will reboot and re-register your phone.

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions or the above step does not resolve the problem.

by ·Comments Off on Tip: How to Activate Duo Mobile on a New Phone

If you have a new phone with the same phone number as your prior phone, you can activate Duo Mobile yourself on your new phone using your phone and a computer. Please see this ITS Help Desk Online FAQ for details: http://apps.denison.edu/helpdesk/faq7882. If you have a new phone number or have any difficulty, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on [RESOLVED 11/7/2019 3:46PM]Duo Service Alert: Potential Issue with Duo Approvals through Phone Calls

Update 11/7/2019 3:46 PM:

Duo has made a change to the default number from which phone call authentications are sent.

The new caller ID from Duo is +1-669-201-9315, but may appear as “Unknown” or 740-587-6395.

Original Post:

Duo Security has received reports of Duo phone call authentication attempts not arriving to users’ devices and is currently investigating the situation. If you need to approve your login through Duo and have another option available, such as a Duo push, please use that if you are having trouble with the phone call option.

You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.

DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure

For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Change with Adobe Apps on Fac/Staff Computers Requiring New Sign-in and Displaying “Buy Now”/”Trial” Links

This applies to faculty/staff with Adobe Creative Cloud named licenses that were previously signed in and using apps such as Acrobat, InDesign, and Photoshop, etc. with no problem.

After a recent update to the Adobe Creative Cloud desktop application, a number of faculty and staff have reported that they are no longer able to edit PDFs in Acrobat and/or are seeing messages when they go to install Adobe apps that they need to “Buy” or “Download Trial”. If you are seeing this, please follow the steps in this ITS Help Desk Online FAQ to make sure you are logged in with your Denison Company or School Account and therefore have full access to the Adobe apps.

If you are a faculty/staff member and do not have an Adobe Creative Cloud named license but would like one, please see the MyDenison Adobe Creative Cloud page.

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on [UPDATE 10/25/2019] – Thinking of Updating to the Newly Released macOS Catalina on your Mac? PLEASE READ!

Update 10/25/2019:

Canon has released the macOS Catalina compatible drivers. Instructions for installing Canon print drivers can be found in MyDenison, or you may view instructions below:

  1. Open a web browser and go to printers.denison.edu for departmental printers. For lab printers, please go to the Device to Lab Printers page in MyDenison  (you can just type, “Device to Lab Printing” in the MyDenison SEARCH bar in the upper right corner and select “Personal Device to Lab Printing”), to install printers on a personally-owned computer or (for faculty/staff only) go to labprinters.denison.edu/ipp to install on a Denison-owned computer.
  2. Login with your BigRedID and password.
  3. Locate and click on the name of the printer that you want to add. If prompted, say “Allow iPrint…”
    Note: If this is the first time you have installed a network printer, you will need to install the iPrint client. Please skip to the Installing the iPrint client section below.
  4. When a window appears asking you if you want to install the printer, click “OK”. If you do not see this window, please see this troubleshooting FAQ: FAQ 2623. If you receive an error message such as the “Filter could not be found in the PPD”, please see this FAQ: FAQ 2902

Installing the iPrint Client

  1. Click “OK” on the message window.
  2. Locate the “iprint.dmg” file in your Downloads. Double-click to open it.
  3. Double-click to open the “iprint.pkg” file and follow the on-screen prompts to install. You may be prompted to provide a username and password with administrative rights to your computer.
  4. When you get a message saying the installation was successful, click “Close”.
  5. Quit the web browser you used to visit the printer installation page and then reopen it and repeat the steps in the prior list to install additional printers.

 

[ORIGINAL]

On Monday October 7, 2019, Apple released the latest version of the Mac operating system called macOS Catalina.

As always with brand new software, there is the potential for issues. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Preliminary results related to printing to Denison printers: for those who wish to print to Denison lab (student) or office (faculty/staff) Canon multi-function devices and have not yet installed those devices on their computer, please be aware that you will not be able to do so after an upgrade as Canon print drivers are not yet available for macOS Catalina. The timeline for availability is not known. If you have already installed the print drivers and update to Catalina, you will be able to print without issue.

At this point, ITS recommends holding off on upgrading to macOS Catalina for feedback from the broader community and until ITS has had an opportunity to complete further testing with Denison standard software and technology services. Updates will be posted here when additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [RESOLVED]: UNPLANNED ISSUE: NoteBowl Issues in Browsers Other Than Chrome

Resolved 12:55 PM:

ITS and NoteBowl have resolved issues users were having using Safari and Firefox.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are not able to access your NoteBowl courses or groups.

 

Original Post:

ITS has received reports of NoteBowl issues in Safari and Firefox as well as in the NoteBowl app on iPhones. So far, all reports indicate that NoteBowl is working in Chrome. Please switch to Chrome for NoteBowl. ITS is working with NoteBowl to diagnose and address the issue as quickly as possible. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are NOT able to access your NoteBowl courses or groups in Chrome. Updates will be posted here as soon as more information is available.