Information Technology Services (ITS) is continually updating resources for remote teaching and learning and remote work. Please refer to the following MyDenison pages:
If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Join Information Technology Services (ITS) on Wednesday 3/11/2020 or Wednesday 3/18/2020 from 9:00-9:15AM for a quick web conference to get comfortable with Google Meet, Denison’s recommended web conference tool.
Google Meet events can be scheduled by any Denison account-holder and can include non-Denison participants. In this brief Google Meet, you’ll learn how to schedule/start a Google Meet, how to turn your audio/video on and off and adjust your settings, how to present your screen and more. RSVP now to participate and you will receive a Google Calendar invitation.
This is part of ITS’ spring series of G Suite training offerings covering Google Docs, Sheets, and Slides, Google Meet, and Google Drive. For a full listing of hands-on workshops and brief online presentations scheduled now through April, please see the ITS Training Calendar in MyDenison. If you would like to arrange training for your department, please contact the ITS Service Desk at servicedesk@denison.edu with your training request.
ITS has received and confirmed reports that the “Denison Directory” option on Cisco phones in a number of buildings is not working. When the Denison Directory is selected, the phone displays “Error! Host Not Found”. If you experience this issue, when you have a few minutes, please unplug the network cable in the far left data jack on the bottom of your phone and then plug it back in. This will reboot and re-register your phone.
Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions or the above step does not resolve the problem.
If you have a new phone with the same phone number as your prior phone, you can activate Duo Mobile yourself on your new phone using your phone and a computer. Please see this ITS Help Desk Online FAQ for details: http://apps.denison.edu/helpdesk/faq7882. If you have a new phone number or have any difficulty, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 11/7/2019 3:46 PM:
Duo has made a change to the default number from which phone call authentications are sent.
The new caller ID from Duo is +1-669-201-9315, but may appear as “Unknown” or 740-587-6395.
Original Post:
Duo Security has received reports of Duo phone call authentication attempts not arriving to users’ devices and is currently investigating the situation. If you need to approve your login through Duo and have another option available, such as a Duo push, please use that if you are having trouble with the phone call option.
You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.
DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure
For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
This applies to faculty/staff with Adobe Creative Cloud named licenses that were previously signed in and using apps such as Acrobat, InDesign, and Photoshop, etc. with no problem.
After a recent update to the Adobe Creative Cloud desktop application, a number of faculty and staff have reported that they are no longer able to edit PDFs in Acrobat and/or are seeing messages when they go to install Adobe apps that they need to “Buy” or “Download Trial”. If you are seeing this, please follow the steps in this ITS Help Desk Online FAQ to make sure you are logged in with your Denison Company or School Account and therefore have full access to the Adobe apps.
If you are a faculty/staff member and do not have an Adobe Creative Cloud named license but would like one, please see the MyDenison Adobe Creative Cloud page.
If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Update 10/25/2019:
Canon has released the macOS Catalina compatible drivers. Instructions for installing Canon print drivers can be found in MyDenison, or you may view instructions below:
Installing the iPrint Client
[ORIGINAL]
On Monday October 7, 2019, Apple released the latest version of the Mac operating system called macOS Catalina.
As always with brand new software, there is the potential for issues. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.
Preliminary results related to printing to Denison printers: for those who wish to print to Denison lab (student) or office (faculty/staff) Canon multi-function devices and have not yet installed those devices on their computer, please be aware that you will not be able to do so after an upgrade as Canon print drivers are not yet available for macOS Catalina. The timeline for availability is not known. If you have already installed the print drivers and update to Catalina, you will be able to print without issue.
At this point, ITS recommends holding off on upgrading to macOS Catalina for feedback from the broader community and until ITS has had an opportunity to complete further testing with Denison standard software and technology services. Updates will be posted here when additional information is available.
If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved 12:55 PM:
ITS and NoteBowl have resolved issues users were having using Safari and Firefox.
Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are not able to access your NoteBowl courses or groups.
Original Post:
ITS has received reports of NoteBowl issues in Safari and Firefox as well as in the NoteBowl app on iPhones. So far, all reports indicate that NoteBowl is working in Chrome. Please switch to Chrome for NoteBowl. ITS is working with NoteBowl to diagnose and address the issue as quickly as possible. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are NOT able to access your NoteBowl courses or groups in Chrome. Updates will be posted here as soon as more information is available.
Update on 8/18/19 at 12:20am:
Planned upgrades were completed on SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Update on 8/17/19 at 3:00pm:
The infrastructure upgrade has been completed on SHARED and MEDIA network drives, and they returned to normal operation. Work continues on the PERSONAL network drive, and the updates will be posted as they become available.
Original post:
Beginning Friday, August 16th at 10:00pm, ITS will begin upgrading the file server infrastructure that provides SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. During this maintenance period, Shared, Personal, and Media network drives will be unavailable. We expect access to be restored by Sunday, August 18th at noon.
IMPORTANT! Please save your work and log off your computer (or disconnect from the network drives on your Mac) when you leave campus on Friday, August 16th. Any file changes made on these drives during this period will be lost.
If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
When connecting to eduroam for the first time on a device, you are prompted for your user name and your password. Please use your full Denison email address as your user name NOT just your BigRedID (the first part of your email address) and your Denison password.
For more information on Denison’s wireless network environment and links to device-specific eduroam connection instructions, please see the MyDenison Wireless Network page.
If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.