Update:

The problem with the Updates feature in Blackboard not loading or yielding an error is believed to have been resolved by the host site around mid-day on Monday 9/29/14. If you continue to experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports of a problem with the “Updates” feature in Blackboard which appears in the dropdown menu that displays when you click your name in the top righthand corner.  While the number of updates appears on the Updates icon (a clock), when you click it you see a message saying “An error occurred. Contact the System Administrator.”

ITS has contacted Bb Support to correct this problem. In the meantime, students will have to click on each course and navigate to the course documents area to view the new documents or go to the tools link and select “My Grades” to view any newly posted grades.

Our apologies for the inconvenience and thank you for your patience. If you would like to receive an individual notification when the problem is corrected, please email the ITS Help Desk at helpdesk@denison.edu to request an update.

Over the past few days (beginning 9/21/14), ITS has received numerous reports of faculty/staff with 2014 Windows computers who find that their network printers are no longer listed when they go to print. This appears to be related to a bug in the Novell iPrint client deployed with computers this summer. Experience to date shows that installing the latest version of the iPrint client appears to correct the issue. If you find that your network printers are no longer listed, please…

1. Open Firefox (the preferred browser for installing printers on a Windows computer).
2. Go to printers.denison.edu and login using your BigRedID and password.
3. Click the “Install iPrint client” in the upper lefthand corner.  If prompted, click the “Save File” button. A file called “nipp.exe” will download.
4. In the top right corner by the down arrow for downloads, “nipp.exe” should appear. Double-click to launch it. (Or go to the Windows Start menu, select “Computer”, then “Downloads” and locate and double-click “nipp.exe”.)
5. After a minute or so, you should see a screen asking you to click “Next” and then “Finish”. Once you do this, please close Firefox.
6. Re-open Firefox.
7. Go to printers.denison.edu and login again using your BigRedID and password.
8. Click the name of the printer you wish to install and, when prompted, click “Yes” to install. Repeat for all the printers you wish to install.

If your printers disappear again after following these steps, or if you experience any other printing problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

UPDATE (9/22 – 10AM):  The time entry component of Self-Service is now available for use.

Original Post:

The ITS Help Desk received several reports of individuals receiving a “404 error” when submitting time sheets in Self Service on Saturday 9/20 and Sunday 9/21.  The issue has been escalated and an update will be posted here as soon as the problem is corrected.

If you would like to receive an individual email notification with the problem is corrected, please send a request to the ITS Help Desk at helpdesk@denison.edu.

Due to planned network maintenance for the hosting site, Blackboard will be unavailable from midnight  Thursday 8/28 to 1:00AM Friday 8/29.

This year you will find a slightly different approach to user account management on Windows computers in e-classrooms. The key changes are:

• Each person who logs in to the computer will now have their own profile, rather than using a shared account. This means that files and icons placed on the desktop of any e-classroom computer you use will not be visible on anyone else’s desktop using that same computer in the future.
• Faculty & staff accounts will be still be “admins” and therefore able to install software. Student accounts are not “admins” and as such will have limited privileges – hopefully reducing malware problems experienced on Windows e-classroom computers in the past.

Your first login to a Windows e-classroom computer will be a little longer than usual (up to a few minutes) as your profile is created, so you’ll want to allow time for that. Any future login on that computer will be significantly faster.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 8/18 AM:

ITS received one additional report of a building being down on Sunday afternoon. Continued research identified issue with wireless access points in seven buildings and that was corrected Sunday evening with the exception of one access point in Smith.  That was returned to service this AM.  If you experience any continued problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

The ITS Help Desk received a handful of reports Saturday afternoon and evening indicating that wireless was not available in Crawford, King, Schaff, and Smith.

ITS technicians were already working with the vendor of a piece of networking equipment that was showing unusual behavior on Saturday– that issue was believed to be the source of the WiFi outages reported.  A fix was put in place Saturday evening and the networking equipment resumed normal behavior.  Those reporting WiFi outages were notified and asked to comment on their current WiFi experience.

Unfortunately the two responses received Sunday AM indicate that the WiFi connection is slow and spotty. ITS technicians are continuing to work to diagnose and address the issue. If you are experiencing wired or wireless network problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 so we have a full picture of any problems experienced.

Update:

Problem has been resolved as of 6:15PM.

Original Post:

ITS has received several reports from academic and administrative buildings of problems printing to network printers. Technicians are working to diagnose and correct the problem. Updates will be posted here.

Update 2:

An update has been made to the wireless environment in Pratt where the reports of issues originated. If you continue to experience wireless problems, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update:

Network access has been restored to the Physical Plant.  Another update will be posted when more information is available about North Quad wireless.

Original Post:

ITS has received reports of problems accessing the wired and wireless networks in Physical Plant and North Quad.  Technicians are investigating – updates will be posted here.

Update:

Google indicated that as of 12:29PM the problem with Google Drive was resolved.

Original Post:

The ITS Help Desk received a report of an “Error 502” message appearing when trying to access documents in Google Drive. The Google Apps Status Dashboard indicates that Google is aware of an  issue with Google Drive and is investigating. For updates from Google, please see the Google Apps Status Dashboard.