by ·Comments Off on Additional Google Apps Now Available with Your BigRedID!

To take fuller advantage of the applications offered by Google in the Denison Apps environment, ITS, under consultation with the ITC governance committee, has enabled the following additional Google Apps for use with your BigRedID:

  • Google Classroom
  • Google Hangouts
  • Google Analytics*
  • Google+*
  • YouTube*

Because this change offers your account access to additional services that are not covered by Denison’s Google Higher Education Agreement (denoted by an * above), you may receive the Google Consumer Terms of Service and Privacy Agreement when you next access your account. If you have concerns, we encourage you to read the agreements and their associated links to find out more. These agreements only apply to use of the additional services, the “core apps” continue to be covered by Denison’s Higher Education Agreement and use does not alter the relationship or agreement Denison has with Google.

To learn more and for links to help resources for these apps, please visit the Denison Apps Information page in MyDenison under Campus Resources -> Information Technology Services.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Teaching Faculty Blackboard Tip – Make Your Course Available to Students

While Blackboard (Bb) courses are automatically created for all courses, they are initially set to unavailable. If you plan to use your Bb course, you must make it available so that students will see it. To do this, within your course go to Control Panel, then Customization, then Properties. Scroll down if necessary to locate 3. Set Availability and click “Yes” and then “Submit”. The message saying “Course is unavailable to students” should no longer appear in the top left by the Home icon.

by ·Comments Off on ITS Out for Staff Development Day on Tuesday Jan. 6

On Tuesday 1/6/15, all ITS staff will be out of the office participating in a staff development day here on campus. The ITS Help Desk voicemail and email will be monitored for emergencies only. All other help requests will be responded to as soon as possible on Wednesday Jan. 7.

If you have a critical support need on 1/6, please email the ITS Help Desk at helpdesk@denison.edu with “URGENT” in the subject line or call 740-587-6395 and leave a voicemail message indicating that your request is urgent. We will respond as quickly as possible.
Thank you for your cooperation and Happy New Year!

 

by ·Comments Off on Resolved: Unplanned Outage-Possible Blackboard Interruptions Sat. 12/20/14

Update 12/20/14 5:45pm

The problem is believed to be resolved. If you have difficulty accessing blackboard please email helpdesk@denison.edu to let us know.

Original Post

Our Blackboard host has informed us that they are experiencing Internet connectivity issues that may affect the availability of Denison’s Blackboard site. Please save your work frequently if you are grading in Blackboard.

The host site is working to correct this issue as quickly as possible.

by ·Comments Off on Some Gmail Messages POSSIBLY Misdirected to Spam on Thursday 12/18/14

Google reported on 12/18/14 that “Currently some messages are being incorrectly marked as spam in the Gmail service. As a potential workaround to this issue please check your spam label for messages that may have been incorrectly categorized as spam.” (see Google Apps Status Dashboard post from 12/18/14.) This may also have resulted in your seeing messages in your Inbox that said “this was not directed to your Spam folder due to your organization’s request”.

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by ·Comments Off on Information Technology Services Closed Wed. 12/24/14 thru Thurs. 1/1/15 – Responding to Service Outage Reports Only

As part of the University winter break closure, ITS will close on Tuesday 12/23/14 at 5:00PM and re-open on Friday 1/2/15 at 8:00AM.

The ITS Help Desk email and voicemail will be monitored during the closure for reports of major service outages (eg. email, Blackboard, Banner, etc.). ITS will respond to these as soon as possible. If a service outage is identified, an alert will be posted here on NetNotes along with updates on resolution. If you are experiencing problems with a service, ITS recommends checking here for service outage status.

Help requests received during this closure period that are not related to service outages will be responded to when we open on 1/2/15.

Reporting Service Outages: Email will be monitored more frequently than voicemail so ITS recommends sending an email to helpdesk@denison.edu to report a service outage. If you experience a major service outage which impacts work for an area that needs immediate attention, please contact the Denison operator at 740-587-0810 to report the outage.

by ·Comments Off on Want to brush up on your technology skills?

Denison provides Atomic Learning – a third party service with a large collection of online software tutorials – to Denison students, faculty, staff at no charge. Visit Atomic Learning at http://www.atomiclearning.com/highed to check out what is available. If you wish to access Atomic Learning when you are off-campus, please email the ITS Help Desk at helpdesk@denison.edu to request an Atomic Learning account.*

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by ·Comments Off on Resolved: Potential Blackboard Interruptions Thursday AM 12/18/14

Update 12/18/14 1:40PM

There have been no further reports of service interruptions and we believe the service to be stable. If you experience any problems, please contact the ITS Help Desk at 740-587-6395.

Original Post

Denison’s Blackboard host (University of Cincinnati – UC) is experiencing Internet connection difficulties this AM. This is resulting in intermittent outages for all hosted Blackboard sites including Denison’s. A brief outage occurred at approx. 9:20AM and lasted for just a few minutes.

If you see a message indicating that “Blackboard is currently unavailable for scheduled maintenance”, the issue is NOT scheduled maintenance but rather Internet connectivity problems. Please wait a few minutes and try to connect again. UC hopes to have a full resolution to this problem soon and updates will be posted here.

by ·Comments Off on Resolved: Blackboard Unavailable Friday 12/5 AM

Update 9:50AM:

Service has been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any problems accessing Blackboard.

Original Post:

ITS has identified that Blackboard (courses.denison.edu) is currently not available as of 9:30AM on 12/5.  The host site has been notified so service can be restored as quickly as possible. Updates will be posted here.

by ·Comments Off on Resolved: Blackboard Course Access Issue for Small Group of Students – Mon. 12/1/14
Update
Course enrollments have been restored for students affected by this issue as of approx. 2:30-3:00pm on Monday 12/1/14. If you experience any difficulties accessing courses in Blackboard, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post
Due to a script glitch this past Friday (11/28/14), some students have been inadvertently unenrolled from their fall semester courses in Blackboard.  ITS estimates that this issue is affecting approximately 30 students and is working to confirm the list of affected students and restore access as quickly as possible. Updates will be posted here and the affected students will be notified via email as soon as access is restored. If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.