Update 12/20/14 5:45pm
The problem is believed to be resolved. If you have difficulty accessing blackboard please email helpdesk@denison.edu to let us know.
Original Post
Our Blackboard host has informed us that they are experiencing Internet connectivity issues that may affect the availability of Denison’s Blackboard site. Please save your work frequently if you are grading in Blackboard.
The host site is working to correct this issue as quickly as possible.
Google reported on 12/18/14 that “Currently some messages are being incorrectly marked as spam in the Gmail service. As a potential workaround to this issue please check your spam label for messages that may have been incorrectly categorized as spam.” (see Google Apps Status Dashboard post from 12/18/14.) This may also have resulted in your seeing messages in your Inbox that said “this was not directed to your Spam folder due to your organization’s request”.
As part of the University winter break closure, ITS will close on Tuesday 12/23/14 at 5:00PM and re-open on Friday 1/2/15 at 8:00AM.
The ITS Help Desk email and voicemail will be monitored during the closure for reports of major service outages (eg. email, Blackboard, Banner, etc.). ITS will respond to these as soon as possible. If a service outage is identified, an alert will be posted here on NetNotes along with updates on resolution. If you are experiencing problems with a service, ITS recommends checking here for service outage status.
Help requests received during this closure period that are not related to service outages will be responded to when we open on 1/2/15.
Reporting Service Outages: Email will be monitored more frequently than voicemail so ITS recommends sending an email to helpdesk@denison.edu to report a service outage. If you experience a major service outage which impacts work for an area that needs immediate attention, please contact the Denison operator at 740-587-0810 to report the outage.
Denison provides Atomic Learning – a third party service with a large collection of online software tutorials – to Denison students, faculty, staff at no charge. Visit Atomic Learning at http://www.atomiclearning.com/
Update 12/18/14 1:40PM
There have been no further reports of service interruptions and we believe the service to be stable. If you experience any problems, please contact the ITS Help Desk at 740-587-6395.
Original Post
Denison’s Blackboard host (University of Cincinnati – UC) is experiencing Internet connection difficulties this AM. This is resulting in intermittent outages for all hosted Blackboard sites including Denison’s. A brief outage occurred at approx. 9:20AM and lasted for just a few minutes.
If you see a message indicating that “Blackboard is currently unavailable for scheduled maintenance”, the issue is NOT scheduled maintenance but rather Internet connectivity problems. Please wait a few minutes and try to connect again. UC hopes to have a full resolution to this problem soon and updates will be posted here.
Update 9:50AM:
Service has been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any problems accessing Blackboard.
Original Post:
ITS has identified that Blackboard (courses.denison.edu) is currently not available as of 9:30AM on 12/5. The host site has been notified so service can be restored as quickly as possible. Updates will be posted here.
The vendor who provides the denison.onthehub.com web site for distribution of Microsoft software for student, faculty, and staff personally owned machines has announced they will be performing maintenance on Tuesday, November 25. It will begin at 7:00AM and may last for up to 2 hours. The site will be unavailable during this time. Please try again after 9:00AM.
The ITS Help Desk received a number of reports early this afternoon indicating that an “Internal Server Error 500” error message appeared when clicking the Self Service link in MyDenison. ITS technicians made an update to correct the problem and it is believed to be resolved.
If you continue to see an error, please clear your browser cache (see http://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions). If the problem persists, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Note: if you are unable to access Self Service through MyDenison and need immediate access, please use the Self Service login page at ssb.denison.edu.
ITS has received notification of a potential Google Drive issue from Google:
Status: Service disruption
We’re investigating reports of an issue with Google Drive. We will provide more information shortly. Affected users will see 500 errors and latency.
To check for updates on this issue, please visit the Google Apps Status Dashboard and click the icon in the Google Drive column.
Note: to date, ITS has not received any reports of this issue from Denison Apps users.