The email pretending to be from “Help desk <gesalazar2@utpl.edu.ec>” with a subject of “[Phish]” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

• Open the message and click the down arrow beside the Reply button.
• Select  “Report Phishing” in the menu that appears.

Taking these steps to report the phishing attack to Google helps improve the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

Denison has installed the Atomic Learning “Blackboard Building Block” so you can easily make Atomic Learning software & technology training tutorials available to your students within your Blackboard courses. Integration options include the ability to select specific Atomic Learning videos and/or assessments and assign them to your students, automatically adding Blackboard Grade Center columns to track completion if desired. To learn more about using Atomic Learning within Blackboard, check out the Atomic Learning Blackboard Building Block tutorial.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu or your department’s instructional technologist.

Update:

The Google Apps Status Dashboard indicates that this problem was resolved around 1:30PM this afternoon. Please report any continuing problems to the ITS Help Desk at 740-587-6395 or at helpdesk.denison.edu.

Original Post:

The ITS Help Desk has received a couple reports of individuals having trouble loading their Denison Apps calendar. The Google Apps Status Dashboard indicates that Google has received reports of problems with Google calendar and is investigating. This post will be updated as more information becomes available.

Update 1/11/15:

ITS has updated the MyDenison “Device to Lab Printing” page and https://printers.denison.edu to include the latest iPrint client which supports El Capitan.

If you have updated to El Capitan and previously had the iPrint client installed, please see the El Capitan/iPrint FAQ (https://apps.denison.edu/helpdesk/faq3362) for instructions on how to update the iPrint client to the latest version.

Please note, a bug has been identified in the latest version of El Capitan 11.2 which may affect Denison Macs that upgrade directly to that version. ITS continues to recommend that those with Denison Macs hold off on upgrading to El Capitan if you have not already done so.

Update 12/14/15:

Novell has released an updated iPrint client that supports El Capitan so printing to network printers is now available for Macs running El Capitan. ITS will be updating MyDenison and the https://printers.denison.edu web page to provide the new iPrint client on 1/7/16. If you need access to the new iPrint client prior to that time, please visit the Network Printing Support for El Capitan FAQ (https://apps.denison.edu/helpdesk/faq3362).

Please note, a bug has been identified in the latest version of El Capitan 11.2 which may affect Denison Macs that upgrade directly to that version. ITS continues to recommend that those with Denison Macs hold off on upgrading to El Capitan if you have not already done so.

Update 10/24/15:

Apple released 10.11.1 – an update to El Capitan – on 10/21/15. According to Apple’s release notes, 10.11.1 improves the stability, compatibility, and security of your Mac. One of the specific items listed is that it “improves compatibility with Microsoft Office 2016”. ITS is testing this new release and will provide another update as soon as more information is available. At this time, ITS continues to recommend holding off on updating to OS X El Capitan.

Original Post:

Mac OS X El Capitan (version 10.11) was released on September 30, 2015. ITS is currently testing this public release of OS X El Capitan to determine its compatibility with existing Denison-supported applications and systems, including those provided by external vendors. At this time, ITS does not recommend upgrading to OS X El Capitan due to potential compatibility issues with various Denison applications and systems.

There are two known problem areas:

• Microsoft Office. Since El Capitan’s release there have been reports in forums and technology publications indicating that Office 2016 has significant stability issues on El Capitan with crashes resulting in data loss. Microsoft has indicated that it is aware of and working on the problem but there is no date for a fix yet. Office 2016 is the version of Microsoft Office provided to Denison students, faculty, and staff in Office 365 for Macs running OS X Yosemite and above.
• Printing to Network Printers. The Novell iPrint client does not currently function on El Capitan and a timeline for support is not yet available.

This NetNotes post will be updated as further information becomes available and testing proceeds. If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

Atomic Learning is now available both on-campus and off-campus with your BigRedID! Within MyDenison, simply select “Atomic Learning” from the My Apps dropdown list and a new tab will open and you will automatically be signed in to Atomic Learning.

Denison provides access to Atomic Learning – a third party service with a large collection of online tutorials on software and technology topics – to Denison students, faculty, staff at no charge. The content is provided in brief 1-5 minute video segments organized into larger courses so you can find a quick answer to a specific question or take more time to learn an application in greater depth.

Previously Atomic Learning was only easily accessible on-campus. ITS is pleased to open up the service so it can be accessed both on- and off-campus through MyDenison. Please note, the prior URL to Atomic Learning (www.atomiclearning.com/highed) will no longer provide access to the service. Please use the “Atomic Learning” link in the “My Apps” dropdown list in MyDenison.

ITS has received numerous reports of a new phishing attack that is being directed towards Denison email accounts. This one has a subject of “[Office360] Email Account Disability!” and provides a link to “Enhance to new version of Microsoft Office 365”.

This is another scam email. Please DO NOT REPLY or CLICK THE LINK in the email. Instead, in Gmail please click the dropdown arrow next to the Reply icon and select “Report Spam” or “Report Phishing” to report the email to Google.

If you have already clicked on a suspicious link, please…

• change your BigRedID password immediately (in MyDenison, choose “My Apps” then “Change my BigRedID password”)
• contact the ITS Help Desk if you are concerned that your system may be infected.

ITS Help Desk

Update:

The issue has been resolved and the Denison.edu is now loading properly.

Original Post:

ITS has received several reports of the denison.edu web site displaying an error page. University Communications has been notified and is working on the issue.

Stop by the ITS tables at the Safety Fair to sharpen your phishing savvy, make sure you have a strong password, and connect to Denison’s new secure wireless network “eduroam”. Plus we’ll have snacks and tickets to enter the drawings for the great prizes announced by the Office of Campus Safety!