Update:

CBORD has resolved the issue around 4pm on 7/19/16, and Denison Dollars payments via ID cards are currently working. If you see any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original post:

Due to an issue with the CBORD system, Denison Dollars payments via ID cards are currently unavailable. The vendor is working to correct the issue and this post will be updated as soon as the problem is corrected.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS has has been working with our Mac support consultant, Encore Technologies, to implement a new tool to deploy & update software on Mac computers. The tool is the JAMF Casper Suite and it is an industry-leading Mac management tool. It will replace the “Managed Software Center” that appears in your dock.

As a result, you may see a “QuickAdd” package from JAMF being delivered to you via the Managed Software Center. This enrolls your computer in Casper and enables ITS to distribute software and updates to it. If you do, please accept the update that installs the QuickAdd package. Once your computer is enrolled, the only other change you will see right away is a “logging out” message after you log out of your computer that indicates it is checking for policies & updates.

Additional information will be shared as the Casper implementation proceeds.

In the meantime, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any questions or experience any issues on your Mac.

The email that appears to be from “Ahmad Farag” with a subject of “Re:” and a message in the email body that says “Unusual sign-in activity on your account: (@denison.edu address)” and asks to you to click on a link titled “ENTER HERE” to take “corrective accounts” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

Information Technology Services full-time staff will be participating in the department’s annual retreat on Wednesday afternoon, May 18 from 11:30 am-5:00 pm and all day Thursday, May 19.

As always, should any technology issues arise, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

The ITS Help Desk will be operating with student staff only. There may be delays in response if an issue requires full-time staff attention. If the issue is urgent, please make sure to make note of that so our students can enlist assistance appropriately.

The ITS Dialpad Ambassador/Implementation Assistant position provides a unique opportunity for four Denison students to…

• Be a key player in helping the campus move to Dialpad, Denison’s new next generation cloud-based phone system, during the summer and fall (8-10 week summer commitment and fall semester).
• Spend an all-expense-paid week in San Francisco in June learning about the company and product, creating a product video, and being exposed to life in San Francisco’s start-up community.

For details and to apply, please see the “ITS Dialpad Ambassador/Implementation Assistant” posting in the Student Jobs channel in MyDenison!

The email that appears to be from “Nina Groenendijk” with a subject of “Important Update” and a message in the email body that asks to to “CLICK on Outlook Web Access to update immediately.” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

This morning, ITS became aware of another scam email. The message appears to be from “scanner@denison.edu” with a subject of “Attached Image” and has a .zip attachment.

This message is not from Denison and likely contains malware. It is another fraudulent attempt to infect your computer.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you opened the attachment, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 to have your computer checked for malware.

The email that appears to be from “Dension.edu” with the subject of “Your Dension account Certificate expired on the 18-04-2016” and a message in the email body that asks to to “re-new your webmail Certificate” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

This morning, ITS noted another variant on scam emails. The message appears to be from “copier@denison.edu” and says “Your message is ready to be sent with the following file or link attachments:”. It has a “JPEG” attachment.

This message is not from Denison and likely contains malware. It is another fraudulent attempt to infect your computer.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you opened the attachment, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 to have your computer checked for malware.