by ·Comments Off on UPDATED: Network Drives (Personal/Shared/Media) Not Mapping on Some Windows 10 Computers

UPDATE 11/10/16 4:00PM

A Windows 10 update that corrects the drive mapping issue has now been released. There are two methods to install it:

  • Click the Start button and then select “Settings”, “Update & Security”, and “Windows Update”. You should see the update listed there and your computer will automatically download and prompt you to restart (or schedule a restart) to install it. NOTE: If the update is not listed, please click the “Check for Updates” button.
  • At the end of the day, click the Start button and choose “Power” and then “Update and Shutdown” or “Update and Restart”.

UPDATE 11/10/16 12:15PM

ITS has identified that the drive mapping issue is the result of a recently released Windows update. Microsoft has issued another update that corrects the issue and ITS is in the process of testing it prior to releasing it to campus to assess if it causes any other issues. This post will be updated again as soon as the update that fixes the issue is released. In the meantime, please use the workaround below to mount your Novell drives.

ORIGINAL POST:

ITS has received a number of reports where network drives have not mapped as expected after logging in to a Windows computer and do not appear in File Explorer. If you experience this problem, please try the following workaround to access your network drives:

  1. Click the up arrow in the lower righthand corner of your Windows desktop.
  2. Right-click on the red N in the window that appears.
  3. Choose “Novell Login” at the top of the resulting menu.
  4. Enter your BigRedID and password as usual and click OK.
  5. Click the Windows Start button and choose “File Explorer” and see if your network drives are listed.

Please report the problem to the ITS Help Desk including the following information:

  • When you tried to log in.
  • The Denison inventory sticker number of the computer you were using (this has been reported on both faculty/staff and eclassroom computers).
  • Whether you tried the above workaround and if it was successful.

This post will be updated as more information is available. If you have any questions, please contact us…

ITS Help Desk
phone: 740-587-6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu

 

 

by ·Comments Off on Students: Pizza, Pop & Printing – Sunday 11/6/16, 6:30-7:00PM

Did you know you can print straight from your laptop, tablet, or smartphone to Denison’s public printers?

Have some pizza and pop and learn how to print to lab printers from your personal devices!

When: Sunday, 11/6/16 6:30-7:00PM

Where: Library Atrium Level Conference Room – A07 (head down the stairs from the Learning Learning Commons, take a left on the next level down and look for the glass door with a red balloon!)

Can’t make it to the workshop? Check out the instructions available within MyDenison – use the search box in the top right-hand corner to look for “device to lab printing”.

by ·Comments Off on Students: Free Snacks at Sun 10/30 6:30PM “Tech & Treat” Printing Workshop!

Tech & Treat Workshop: Setting up Printing on Your Personal Devices
Sun. 10/30, 6:30-7:00 PM – Library A07 – Atrium Level Meeting Room

Did you know that you can configure your personal computer or mobile device to print to popular Denison lab printers (including the newest addition on the second floor of Slayter Union!) with just a few easy steps?

Join the ITS Help Desk in Library A07 for cider, cookies, and a short tutorial on setting up your Mac or Windows computer, Android or iOS device, or Chromebook this Sunday at 6:30PM.

Can’t make it this Sunday? The workshop will be held again next Sunday (11/6) at 6:30PM in Library A07.

by ·Comments Off on Resolved: Campus Calendar (events.denison.edu) Currently Unavailable

Update 10/13/16 7:35 AM:

The Campus Calendar service has been restarted and is functioning properly. Please report any further calendar issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

The Campus Calendar, found by going to “events.denison.edu” or through MyDenison by clicking the “Go to Calendar” or “Book an Event” links under CAMPUS CALENDAR on the Home tab, currently displays an error message. ITS is working to identify and correct the issue and anticipates that the service will be restored on Thursday October 13. Updates will be posted here.

If you would like to receive an update when the Campus Calendar is available, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on UPDATED: Thinking of Updating to the Newly Released macOS Sierra on your Mac – PLEASE READ!

UPDATE 10/17/16:

Printing to departmental and lab printers is now supported on macOS Sierra thanks to an upgrade to the print environment last week. To print from macOS Sierra, you must reinstall the iPrint client. For instructions, please see http://apps.denison.edu/helpdesk/faq3362.

A new Pulse Secure VPN client for Remote Access that supports macOS Sierra will be coming with an upgrade to the VPN server (remote.denison.edu) on Thursday, 10/27/16. If you need access to the updated VPN client before 10/27, please see http://apps.denison.edu/helpdesk/faq3962 for instructions on how to install it.

IMPORTANT FACULTY/STAFF NOTE: ITS still recommends that those with Denison Mac computers do NOT upgrade to macOS Sierra unless there is a specific need to do so. If that is the case, please check with your department’s instructional technologist/ITS liaison to make sure there are no known issues with applications that you use.

ORIGINAL POST:

On September 20, 2016, Apple released the latest version of the Mac operating system called macOS Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Very early testing results show compatibility problems with Denison’s printing solution for departmental and lab printers. While you can continue to print to printers already installed on your Mac before upgrading to macOS Sierra, you cannot install any new printers.

ITS recommends holding off on upgrading to macOS Sierra until more testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on *Resolved* Reports of Call Problems with Dialpad

Update 8/30/16  2:30 pm

As of 1:15 pm the problem seems to have been resolved. Please continue to rate any new one-way audio calls as 1-star in Dialpad, so that we can determine if there are any other issues.

Update 8/30/16 12:55 pm

  • The issue has been confirmed as existing between the interchange of Onvoy and Windstream, technical teams from those companies are working to resolve the issue.
  • There may be other one-way audio issues which have a different cause, we are investigating those with Dialpad.

Update 8/29/16 6:15 pm

  • Calls from Dialpad accounts to a local number work correctly
  • Calls from local phone numbers (740-587-XXXX) to a Dialpad number result in the answering party not being able to hear the caller (including Denison phone lines that haven’t moved to Dialpad)

We are working with the phone service providers involved (Windstream and Onvoy) to assess the source of the problem.

The ITS Help Desk has experienced, and has also received a number of reports of, an issue whereby the answering party cannot hear the caller. The problem has been escalated to Dialpad as an urgent issue and work is underway to diagnose and correct the problem. Updates will be posted here as soon as they are available.

If you are on Dialpad and are asked to rate the call, please rate the call with a single star and provide details as to whether you either couldn’t hear the other party or couldn’t be heard. (Please include whether you were the caller or the recipient, and if you were the caller, if you heard ringing before the phone was answered.)

If you would like a call to test when the problem is resolved, please email the phone number you would like called to the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on Welcome to the Class of 2020!

ITS is pleased to welcome you to campus! While you’ve likely been taking advantage of many Denison technology resources already, we encourage you to log in to MyDenison and use the search box in the top right to search for “Quickstart guide for Students” to get your computer and devices ready for the academic year.

If you have questions or problems, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATED: Reports of Virus Scan Alert Message

Update: 

ITS has confirmed that this is a false positive and taken steps so that the virus scan alert no longer appears. If you continue to see this, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Report:

ITS has received a number of reports of a Virus Scan alert for a file called “2016.exe” in the c:\dulan folder. ITS is investigating and will address as quickly as possible. In the meantime, please try minimizing the alert box rather than closing it to keep it from repeatedly popping up.

If you have any questions or would like to receive a direct email when the problem is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Having trouble logging in to eduroam?

As of Friday 8/12/16, Denison’s secure wireless network – eduroam – requires that you log in with your full Denison email address as your username along with your Denison password. If you had connected to eduroam previously with your BigRedID and your device is not allowing you to update the username, you may need to “forget” the eduroam wireless network so that you can start from scratch with your connection. Please see the following help resources…

Forgetting a wireless network:

Connecting to eduroam:

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.