Did you know you can print straight from your laptop, tablet, or smartphone to Denison’s public printers?

Have some pizza and pop and learn how to print to lab printers from your personal devices!

When: Sunday, 11/6/16 6:30-7:00PM

Where: Library Atrium Level Conference Room – A07 (head down the stairs from the Learning Learning Commons, take a left on the next level down and look for the glass door with a red balloon!)

Can’t make it to the workshop? Check out the instructions available within MyDenison – use the search box in the top right-hand corner to look for “device to lab printing”.

Tech & Treat Workshop: Setting up Printing on Your Personal Devices
Sun. 10/30, 6:30-7:00 PM – Library A07 – Atrium Level Meeting Room

Did you know that you can configure your personal computer or mobile device to print to popular Denison lab printers (including the newest addition on the second floor of Slayter Union!) with just a few easy steps?

Join the ITS Help Desk in Library A07 for cider, cookies, and a short tutorial on setting up your Mac or Windows computer, Android or iOS device, or Chromebook this Sunday at 6:30PM.

Can’t make it this Sunday? The workshop will be held again next Sunday (11/6) at 6:30PM in Library A07.

Update 10/13/16 7:35 AM:

The Campus Calendar service has been restarted and is functioning properly. Please report any further calendar issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

The Campus Calendar, found by going to “events.denison.edu” or through MyDenison by clicking the “Go to Calendar” or “Book an Event” links under CAMPUS CALENDAR on the Home tab, currently displays an error message. ITS is working to identify and correct the issue and anticipates that the service will be restored on Thursday October 13. Updates will be posted here.

If you would like to receive an update when the Campus Calendar is available, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

UPDATE 10/17/16:

Printing to departmental and lab printers is now supported on macOS Sierra thanks to an upgrade to the print environment last week. To print from macOS Sierra, you must reinstall the iPrint client. For instructions, please see http://apps.denison.edu/helpdesk/faq3362.

A new Pulse Secure VPN client for Remote Access that supports macOS Sierra will be coming with an upgrade to the VPN server (remote.denison.edu) on Thursday, 10/27/16. If you need access to the updated VPN client before 10/27, please see http://apps.denison.edu/helpdesk/faq3962 for instructions on how to install it.

IMPORTANT FACULTY/STAFF NOTE: ITS still recommends that those with Denison Mac computers do NOT upgrade to macOS Sierra unless there is a specific need to do so. If that is the case, please check with your department’s instructional technologist/ITS liaison to make sure there are no known issues with applications that you use.

ORIGINAL POST:

On September 20, 2016, Apple released the latest version of the Mac operating system called macOS Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Very early testing results show compatibility problems with Denison’s printing solution for departmental and lab printers. While you can continue to print to printers already installed on your Mac before upgrading to macOS Sierra, you cannot install any new printers.

ITS recommends holding off on upgrading to macOS Sierra until more testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS is pleased to welcome you to campus! While you’ve likely been taking advantage of many Denison technology resources already, we encourage you to log in to MyDenison and use the search box in the top right to search for “Quickstart guide for Students” to get your computer and devices ready for the academic year.

If you have questions or problems, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update: 

ITS has confirmed that this is a false positive and taken steps so that the virus scan alert no longer appears. If you continue to see this, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Report:

ITS has received a number of reports of a Virus Scan alert for a file called “2016.exe” in the c:\dulan folder. ITS is investigating and will address as quickly as possible. In the meantime, please try minimizing the alert box rather than closing it to keep it from repeatedly popping up.

If you have any questions or would like to receive a direct email when the problem is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

As of Friday 8/12/16, Denison’s secure wireless network – eduroam – requires that you log in with your full Denison email address as your username along with your Denison password. If you had connected to eduroam previously with your BigRedID and your device is not allowing you to update the username, you may need to “forget” the eduroam wireless network so that you can start from scratch with your connection. Please see the following help resources…

Forgetting a wireless network:

• Windows 10: http://kb.netgear.com/app/answers/detail/a_id/29889/~/how-to-delete-a-wireless-network-profile-in-windows-10?cid=wmt_netgear_organic
• Windows 7: https://technet.microsoft.com/en-us/library/gg252588(v=ws.10).aspx
• Mac OS X: http://osxdaily.com/2014/03/09/forget-wifi-network-mac-os-x/
• iOS: http://osxdaily.com/2014/02/13/forget-wi-fi-network-ios/
• Android: http://www.androidcentral.com/android-101-how-forget-wifi-network

Connecting to eduroam:

• Windows 10: http://apps.denison.edu/helpdesk/faq3802
• Windows 7: http://apps.denison.edu/helpdesk/faq3824
• Mac OS X: http://apps.denison.edu/helpdesk/faq3782
• iOS: http://apps.denison.edu/helpdesk/faq3823
• Android: http://apps.denison.edu/helpdesk/faq3822

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update:

The ITS Help Desk phone line is now available again.

Original post:

The ITS Help Desk phone number is temporarily unavailable as we transition to a new phone service. If you need to reach the ITS Help Desk, please email us at helpdesk@denison.edu.