Update 10/13/16 7:35 AM:

The Campus Calendar service has been restarted and is functioning properly. Please report any further calendar issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

The Campus Calendar, found by going to “events.denison.edu” or through MyDenison by clicking the “Go to Calendar” or “Book an Event” links under CAMPUS CALENDAR on the Home tab, currently displays an error message. ITS is working to identify and correct the issue and anticipates that the service will be restored on Thursday October 13. Updates will be posted here.

If you would like to receive an update when the Campus Calendar is available, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

UPDATE 10/17/16:

Printing to departmental and lab printers is now supported on macOS Sierra thanks to an upgrade to the print environment last week. To print from macOS Sierra, you must reinstall the iPrint client. For instructions, please see http://apps.denison.edu/helpdesk/faq3362.

A new Pulse Secure VPN client for Remote Access that supports macOS Sierra will be coming with an upgrade to the VPN server (remote.denison.edu) on Thursday, 10/27/16. If you need access to the updated VPN client before 10/27, please see http://apps.denison.edu/helpdesk/faq3962 for instructions on how to install it.

IMPORTANT FACULTY/STAFF NOTE: ITS still recommends that those with Denison Mac computers do NOT upgrade to macOS Sierra unless there is a specific need to do so. If that is the case, please check with your department’s instructional technologist/ITS liaison to make sure there are no known issues with applications that you use.

ORIGINAL POST:

On September 20, 2016, Apple released the latest version of the Mac operating system called macOS Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Very early testing results show compatibility problems with Denison’s printing solution for departmental and lab printers. While you can continue to print to printers already installed on your Mac before upgrading to macOS Sierra, you cannot install any new printers.

ITS recommends holding off on upgrading to macOS Sierra until more testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS is pleased to welcome you to campus! While you’ve likely been taking advantage of many Denison technology resources already, we encourage you to log in to MyDenison and use the search box in the top right to search for “Quickstart guide for Students” to get your computer and devices ready for the academic year.

If you have questions or problems, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update: 

ITS has confirmed that this is a false positive and taken steps so that the virus scan alert no longer appears. If you continue to see this, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Report:

ITS has received a number of reports of a Virus Scan alert for a file called “2016.exe” in the c:\dulan folder. ITS is investigating and will address as quickly as possible. In the meantime, please try minimizing the alert box rather than closing it to keep it from repeatedly popping up.

If you have any questions or would like to receive a direct email when the problem is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

As of Friday 8/12/16, Denison’s secure wireless network – eduroam – requires that you log in with your full Denison email address as your username along with your Denison password. If you had connected to eduroam previously with your BigRedID and your device is not allowing you to update the username, you may need to “forget” the eduroam wireless network so that you can start from scratch with your connection. Please see the following help resources…

Forgetting a wireless network:

• Windows 10: http://kb.netgear.com/app/answers/detail/a_id/29889/~/how-to-delete-a-wireless-network-profile-in-windows-10?cid=wmt_netgear_organic
• Windows 7: https://technet.microsoft.com/en-us/library/gg252588(v=ws.10).aspx
• Mac OS X: http://osxdaily.com/2014/03/09/forget-wifi-network-mac-os-x/
• iOS: http://osxdaily.com/2014/02/13/forget-wi-fi-network-ios/
• Android: http://www.androidcentral.com/android-101-how-forget-wifi-network

Connecting to eduroam:

• Windows 10: http://apps.denison.edu/helpdesk/faq3802
• Windows 7: http://apps.denison.edu/helpdesk/faq3824
• Mac OS X: http://apps.denison.edu/helpdesk/faq3782
• iOS: http://apps.denison.edu/helpdesk/faq3823
• Android: http://apps.denison.edu/helpdesk/faq3822

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update:

The ITS Help Desk phone line is now available again.

Original post:

The ITS Help Desk phone number is temporarily unavailable as we transition to a new phone service. If you need to reach the ITS Help Desk, please email us at helpdesk@denison.edu.

Update:

CBORD has resolved the issue around 4pm on 7/19/16, and Denison Dollars payments via ID cards are currently working. If you see any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original post:

Due to an issue with the CBORD system, Denison Dollars payments via ID cards are currently unavailable. The vendor is working to correct the issue and this post will be updated as soon as the problem is corrected.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS has has been working with our Mac support consultant, Encore Technologies, to implement a new tool to deploy & update software on Mac computers. The tool is the JAMF Casper Suite and it is an industry-leading Mac management tool. It will replace the “Managed Software Center” that appears in your dock.

As a result, you may see a “QuickAdd” package from JAMF being delivered to you via the Managed Software Center. This enrolls your computer in Casper and enables ITS to distribute software and updates to it. If you do, please accept the update that installs the QuickAdd package. Once your computer is enrolled, the only other change you will see right away is a “logging out” message after you log out of your computer that indicates it is checking for policies & updates.

Additional information will be shared as the Casper implementation proceeds.

In the meantime, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any questions or experience any issues on your Mac.