by ·Comments Off on RESOLVED: Unplanned Outage: Brief Network Interruption at 11:10AM to Address Wireless Service Issues

UPDATE 11:23AM:
The network connectivity problems are believed to be resolved after the change made at 11:10AM. Initial testing and client responses have indicated that problems are no longer occurring. If you still are experiencing network problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

UPDATE 11:02AM:
There are currently widespread issues accessing the wireless network on campus. Due to these issues, ITS will be making an emergency change at 11:10AM that will result in a very brief network interruption. The expectation is that all services will return in less than 5 seconds, however it will result in any in progress Dialpad calls being dropped.

We apologize for this interruption. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any network problems after 11:15AM.

ORIGINAL POST:
The ITS Help Desk has received a number of reports of problems connecting to the network, both wired and wireless, this morning. Technicians are investigating and updates will be posted here as soon as more information is available.

by ·Comments Off on Thinking of Updating to the Newly Released macOS High Sierra on your Mac? PLEASE READ!

On September 25, 2017, Apple released the latest version of the Mac operating system called macOS High Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

At this point, we do not have results to share. ITS recommends holding off on upgrading to macOS High Sierra until testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATE as of 4:38am 9/27/2017 – NoteBowl is working normally

UPDATE 4:38am 9/27/2017: NoteBowl load times are back to normal. As always, please report any issues you encounter to helpdesk@denison.edu.

UPDATE 3:01pm: NoteBowl is loading, but it is still slow. Once you navigate to your course or group, you are able to move within the course to upload documents and create or submit assignments. We are working with NoteBowl to resolve the slow loading. Updates will be posted here as soon as it is resolved.

9/26/2017 10:24am – NoteBowl is currently loading slowly. We are working to resolve the issue. Updates will be posted here as soon as service is restored.

by ·Comments Off on Internet-Native Banner Users – Do NOT Upgrade to Java 9!

A new major version of Java – Java 9 – is being released. You may soon see prompts to upgrade Java.

If you use Internet-Native Banner, please DO NOT UPGRADE Java. Banner will not work with Java 9.

If you receive an upgrade prompt, choose the “Run” or “Later” option and – if available – check the checkbox that says “Do not prompt me again for this version”.

If you inadvertently update to Java 9, you will need to roll back to Java 8 if you need to use Internet-Native Banner. Please contact the ITS Help Desk to request assistance doing so.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Where are my NoteBowl Courses?

Until August 27th, to see your NoteBowl courses you will need to click on “COURSES >>” in the left navigation bar of NoteBowl. A window will appear to the right showing all your NoteBowl courses grouped by semester. On Sunday August 27th, all Fall 2017 courses will be considered “active” courses by NoteBowl and will appear in the left panel under the “COURSES >>” heading – you will only need to click the “COURSES >>” link to access courses that are not Fall 2017 courses.

FOR STUDENTS: courses will only appear in your NoteBowl course listing if your professor has chosen to use NoteBowl and made the course available. If you do not see a course listed there, please check in with your professor to see if the course should be available to you.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Microsoft Office 2016 Available to Students, Faculty & Staff through Office 365!

Office 2016 for Windows and for Mac is available at no charge to current students, faculty, and staff through Denison’s Microsoft Office 365 instance and may be installed on up to 5 Windows or Mac computers. For information on how to download it, please log in to MyDenison and go to My Apps -> Software Downloads…  -> Microsoft Office.

Hoonuit (formerly Atomic Learning) provides courses on the individual Office 2016 applications (Word 2016, Excel 2016, PowerPoint 2016). To locate these, log in to MyDenison and go to My Apps -> Hoonuit and click the “Search” tab.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on RESOLVED – Unplanned Outage: Self Service Banner and Cognos Currently Unavailable – 8/16/17 4:30PM

Update 8/16/17 5:30PM:

The issue has been resolved and Self Service Banner and Cognos are now available.

Original Post 8/16/17 4:30PM:

ITS has received and confirmed reports that Self Service Banner and Cognos are currently unavailable. ITS is working to identify and correct the problem as soon as possible.

by ·Comments Off on Beware of Scam Emails Asking You to Confirm Your Denison Email Account

The email titled “Alerts” pretending to be from “Denison Service Desk” is a scam as is the one titled “Web News” pretending to be from “ITS News & Service”.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on RESOLVED – Unplanned Interruption: Network Error Message on Some New Canon Multi-Function Devices

Update 7/24/17:

Between departmental reports and ITS checks on several Canon devices not responding to remote checks, those affected were restarted and confirmed to be working on Friday 7/21/17. ITS has not received any further reports of network connectivity errors on the Canon MFD devices.

Original Post 7/21/17:

ITS has received a handful of reports of network connectivity errors on new Canon multi-function (MFD) devices that may be associated with a brief power outage in Granville yesterday evening. Should you see an error either at the Canon device itself or when printing to it, please…

  1. Turn the device off using the power switch on the right side.
  2. Unplug the device.
  3. Wait briefly (15-30 seconds).
  4. Plug the device back in.
  5. Turn it back on.

This appears to resolve the issue.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu if the problem persists.