by ·Comments Off on Google Replaces Drive Sync Client with “Drive File Stream” for Easier File Access!

If you use the “Google Drive for Mac/PC” sync client, you may have seen a message saying “Google Drive for Mac/PC is going away soon”. Don’t worry, Google Drive itself is NOT going away! It is just the “Drive for Mac/PC” sync client that is being retired in favor of a totally new approach called Drive File Stream.

Drive File Stream is a new application for Macs and PCs designed to make it easier to organize and access Google Drive files.

Should you install Drive File Stream now?

Please read the ITS page titled “Google Drive – New Drive File Stream client” in MyDenison to decide. This page contains ITS’ understanding of Current Drive File Stream Issues and Limitations and other key details based on information available at this time. While useful to all, it contains particularly critical information if you currently use the Drive for Mac/PC sync client.

Already installed Drive File Stream?

If you’ve already jumped on board, we’d love to hear your feedback about Drive File Stream. Please use the Drive File Stream feedback form to let us know what you think and any issues you’ve encountered. For time-sensitive issues, please report those to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Google Drive Sync Client Change

If you use the Google Drive sync client on your Windows or Mac computer, the next time you restart you will see a message saying “Google Drive for Mac/PC is going away soon. To continue syncing files to your desktop, install Drive File Stream” with a link to “Install Drive File Stream”.

Within the next day or two, ITS will be providing information on how to transition from using the current Google Drive client to using Drive File Stream. You may wish to wait for that guidance before updating to Drive File Stream. This post will be updated as soon as it is available. If you would like to arrange an individual appointment to work with someone on the switch to Drive File Stream, please contact the ITS Help Desk at helpdesk@denison.edu.

by ·Comments Off on RESOLVED: Unplanned Outage: Brief Network Interruption at 11:10AM to Address Wireless Service Issues

UPDATE 11:23AM:
The network connectivity problems are believed to be resolved after the change made at 11:10AM. Initial testing and client responses have indicated that problems are no longer occurring. If you still are experiencing network problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

UPDATE 11:02AM:
There are currently widespread issues accessing the wireless network on campus. Due to these issues, ITS will be making an emergency change at 11:10AM that will result in a very brief network interruption. The expectation is that all services will return in less than 5 seconds, however it will result in any in progress Dialpad calls being dropped.

We apologize for this interruption. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any network problems after 11:15AM.

ORIGINAL POST:
The ITS Help Desk has received a number of reports of problems connecting to the network, both wired and wireless, this morning. Technicians are investigating and updates will be posted here as soon as more information is available.

by ·Comments Off on Thinking of Updating to the Newly Released macOS High Sierra on your Mac? PLEASE READ!

On September 25, 2017, Apple released the latest version of the Mac operating system called macOS High Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

At this point, we do not have results to share. ITS recommends holding off on upgrading to macOS High Sierra until testing has been completed. Updates will be posted here as soon as additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on UPDATE as of 4:38am 9/27/2017 – NoteBowl is working normally

UPDATE 4:38am 9/27/2017: NoteBowl load times are back to normal. As always, please report any issues you encounter to helpdesk@denison.edu.

UPDATE 3:01pm: NoteBowl is loading, but it is still slow. Once you navigate to your course or group, you are able to move within the course to upload documents and create or submit assignments. We are working with NoteBowl to resolve the slow loading. Updates will be posted here as soon as it is resolved.

9/26/2017 10:24am – NoteBowl is currently loading slowly. We are working to resolve the issue. Updates will be posted here as soon as service is restored.

by ·Comments Off on Internet-Native Banner Users – Do NOT Upgrade to Java 9!

A new major version of Java – Java 9 – is being released. You may soon see prompts to upgrade Java.

If you use Internet-Native Banner, please DO NOT UPGRADE Java. Banner will not work with Java 9.

If you receive an upgrade prompt, choose the “Run” or “Later” option and – if available – check the checkbox that says “Do not prompt me again for this version”.

If you inadvertently update to Java 9, you will need to roll back to Java 8 if you need to use Internet-Native Banner. Please contact the ITS Help Desk to request assistance doing so.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Where are my NoteBowl Courses?

Until August 27th, to see your NoteBowl courses you will need to click on “COURSES >>” in the left navigation bar of NoteBowl. A window will appear to the right showing all your NoteBowl courses grouped by semester. On Sunday August 27th, all Fall 2017 courses will be considered “active” courses by NoteBowl and will appear in the left panel under the “COURSES >>” heading – you will only need to click the “COURSES >>” link to access courses that are not Fall 2017 courses.

FOR STUDENTS: courses will only appear in your NoteBowl course listing if your professor has chosen to use NoteBowl and made the course available. If you do not see a course listed there, please check in with your professor to see if the course should be available to you.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Microsoft Office 2016 Available to Students, Faculty & Staff through Office 365!

Office 2016 for Windows and for Mac is available at no charge to current students, faculty, and staff through Denison’s Microsoft Office 365 instance and may be installed on up to 5 Windows or Mac computers. For information on how to download it, please log in to MyDenison and go to My Apps -> Software Downloads…  -> Microsoft Office.

Hoonuit (formerly Atomic Learning) provides courses on the individual Office 2016 applications (Word 2016, Excel 2016, PowerPoint 2016). To locate these, log in to MyDenison and go to My Apps -> Hoonuit and click the “Search” tab.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on RESOLVED – Unplanned Outage: Self Service Banner and Cognos Currently Unavailable – 8/16/17 4:30PM

Update 8/16/17 5:30PM:

The issue has been resolved and Self Service Banner and Cognos are now available.

Original Post 8/16/17 4:30PM:

ITS has received and confirmed reports that Self Service Banner and Cognos are currently unavailable. ITS is working to identify and correct the problem as soon as possible.