If you use Internet-native Banner and receive a prompt to update Java, please choose “Later” at this time.
Java has release a new version of Java 8 – update 161. At this time, ITS does not recommend updating. There have been reports of post-update issues from other Banner institutions that ITS is investigating. This post will be updated as soon as more information is available.
As a result of an upgrade to the ITS ticketing and inventory management system today, an email was automatically sent by the system titled “ITS Help Desk Online Account Information”. Apologies for any confusion resulting from that message. There is no special password for the ITS Help Desk Online system, it is the same password you use when logging into any service that uses the BigRedID login page (eg. MyDenison or Denison Apps).
REMINDER: you can visit ITS Help Desk Online at helpdesk.denison.edu to submit tickets, view the status of tickets, or search FAQs.
If you have any questions, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.
ITS has received reports of renewed calls from “[name] at Business Technology” requesting information on the model of copier in use. THESE ARE SCAM CALLS. Please do not provide any information.
Update 11/14/17 6:25PM:
The issue has been corrected and testing has indicated that the login problems have been resolved. Please notify the ITS Help Desk immediately at 740-587-6395 or helpdesk.denison.edu if you continue to have problems. While your call may not be answered immediately, voicemail (and email) will be monitored and responded to as quickly as possible.
Original Post:
ITS has received reports of individuals receiving blank white screens when trying to access Google Drive, the “Plan Ahead” function in Banner Self Service, and other Denison services accessed using the BigRedID login page. ITS technicians are working quickly to diagnose and correct the problem. This post will be updated as soon as more information is available.
Update: 12:46 pm
The error message issues should now be resolved. Please refresh the page if you still see the message.
If the error messages persist, please report them to the ITS Help Desk at helpdesk@denison.edu.
Original Post:
ITS has received reports that NoteBowl is displaying the following error message upon login and when pages load within the platform:
Update Notification Server Disconnected
The update notification server could not be reached. Some features may not work properly. Click “Cancel” to proceed. Otherwise, click “Refresh” to reload the page and try again.
Please click “Cancel” to load your page. We are investigating the issue and will update this post when we know more.
Update 11/14/17:
ITS has pushed the updated version of Java 8 (update 151) to all Denison computers. If you have problems logging into Banner, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 11/13/17 9:45AM:
The Banner login issue is caused by a certificate within older versions of Java no longer being accepted. If you are using a Java version older than version 8 update 144, you may experience the “application blocked” error message.
An update to the latest version of Java 8 (update 151) corrects this problem. ITS will be pushing this update to all Denison Windows computers. However, if you would like to update immediately, you may do so by following these steps:
The ITS Help Desk has received a number of reports of problems logging into Banner. This appears to related to an older version of Java 8 being blocked. ITS is investigating and will update this post as soon as more information is available.
Students and faculty will now find that Adobe Creative Cloud applications are available on lab and eclassroom computers across campus! For details on applications installed by computer platform, please see this ITS Help Desk Online FAQ.
The new Adobe enterprise site license that allowed Creative Cloud applications to be installed on eclassroom/lab computers allows these applications to be installed on any Denison-owned computer. It also includes a number of named user licenses to be distributed for faculty and staff use. A named user license includes 20GB of cloud storage and allows you to install the software on 2 computers (Denison or personally owned) while you are a Denison employee. To install Adobe applications on a third computer, a Denison employee can purchase a 1-year subscription to Adobe Creative Cloud Desktop for $9.75 from Denison’s Kivuto site (denison.onthehub.com). To learn more and request access, please go to the My Apps tab in MyDenison and select “Software Downloads for Faculty/Staff” and then “Adobe Creative Cloud (Mac & Windows)”.
If you are a faculty or staff member who has separately paid for any Adobe software, please DO NOT renew your license. Contact the ITS Help Desk at helpdesk@denison.edu to get details on how to move your license over to the campus agreement to avoid duplicate costs.
Our campus agreement does not include licenses for student personally-owned computers, however, Adobe Creative Cloud applications have been installed in all computer labs and eClassrooms for student access. Students may take advantage of Adobe’s special Creative Cloud pricing for students should you wish to install it on your personal computer.
To help you learn Adobe Creative Cloud applications, you can find online tutorials through Hoonuit (accessible in MyDenison from the My Apps menu) or by going to Adobe’s help site (https://helpx.adobe.com), choosing the product of interest, and then choosing the “Tutorials” option.
If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
The email titled “ITS News & Service Updates.” from “diamond.ferguson@daemen.edu” is a scam.
If you are using Denison Apps Mail:
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)
This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.
NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.
Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422
Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.
If you use the “Google Drive for Mac/PC” sync client, you may have seen a message saying “Google Drive for Mac/PC is going away soon”. Don’t worry, Google Drive itself is NOT going away! It is just the “Drive for Mac/PC” sync client that is being retired in favor of a totally new approach called Drive File Stream.
Drive File Stream is a new application for Macs and PCs designed to make it easier to organize and access Google Drive files.
Should you install Drive File Stream now?
Please read the ITS page titled “Google Drive – New Drive File Stream client” in MyDenison to decide. This page contains ITS’ understanding of Current Drive File Stream Issues and Limitations and other key details based on information available at this time. While useful to all, it contains particularly critical information if you currently use the Drive for Mac/PC sync client.
Already installed Drive File Stream?
If you’ve already jumped on board, we’d love to hear your feedback about Drive File Stream. Please use the Drive File Stream feedback form to let us know what you think and any issues you’ve encountered. For time-sensitive issues, please report those to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
If you use the Google Drive sync client on your Windows or Mac computer, the next time you restart you will see a message saying “Google Drive for Mac/PC is going away soon. To continue syncing files to your desktop, install Drive File Stream” with a link to “Install Drive File Stream”.
Within the next day or two, ITS will be providing information on how to transition from using the current Google Drive client to using Drive File Stream. You may wish to wait for that guidance before updating to Drive File Stream. This post will be updated as soon as it is available. If you would like to arrange an individual appointment to work with someone on the switch to Drive File Stream, please contact the ITS Help Desk at helpdesk@denison.edu.