by ·Comments Off on UPDATE!!! Google Drive for Mac/PC sync client retirement delayed to May 12!

Update:

Google has delayed the shutdown of the “Google Drive for Mac/PC” sync client/app until May 12!

ITS advises transitioning to the new “Drive File Stream” app at your earliest convenience and well before the new shutdown date. This ITS Help Desk Online FAQ provides a high-level overview and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you would like to arrange an individual appointment to go through the transition process in-person or via a remote session, please email the ITS Help Desk at helpdesk@denison.edu with some times you are available over the next few weeks so we can set up an appointment.

Original Post:

If you are seeing a message on your computer saying that “Google Drive for Mac/PC” is going away, then you are using the soon to be retired “Google Drive for Mac/PC” sync client/app.

Don’t worry – this is NOT Google Drive itself! Google Drive is not going away. What is changing is how you interact with it from your Mac or PC.

As of March 12, if you are still using “Google Drive for Mac/PC”, your computer will no longer sync with Google Drive. The “Google Drive for Mac/PC” app is being fully retired in favor of the new “Google Drive File Stream” app.

ACTION REQUIRED! If you’ve been seeing the above warning message, you should take action this week to transition from “Google Drive for Mac/PC” to “Google Drive File Stream”. Because these two apps interact with your computer differently, there are a number of steps involved. This ITS Help Desk Online FAQ provides a brief and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Scam Email Titled “Infringement”

The email titled “Infringement” pretending to be from “Denison Team” is a scam. 

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Beware of Scam Email Titled “Account Update”
The email titled “Account Update” is a scam. If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Banner Users: New version of Java 8 Released – Please DO NOT Update Yet

If you use Internet-native Banner and receive a prompt to update Java, please choose “Later” at this time.

Java has release a new version of Java 8 – update 161. At this time, ITS does not recommend updating. There have been reports of post-update issues from other Banner institutions that ITS is investigating. This post will be updated as soon as more information is available.

by ·Comments Off on Please Disregard “ITS Help Desk Online Account Information” Email

As a result of an upgrade to the ITS ticketing and inventory management system today, an email was automatically sent by the system titled “ITS Help Desk Online Account Information”. Apologies for any confusion resulting from that message. There is no special password for the ITS Help Desk Online system, it is the same password you use when logging into any service that uses the BigRedID login page (eg. MyDenison or Denison Apps).

REMINDER: you can visit ITS Help Desk Online at helpdesk.denison.edu to submit tickets, view the status of tickets, or search FAQs.

If you have any questions, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

 

by ·Comments Off on RESOLVED: Problems Logging into Denison Apps, Portions of Self Service, and Other Online Services

Update 11/14/17 6:25PM:

The issue has been corrected and testing has indicated that the login problems have been resolved. Please notify the ITS Help Desk immediately at 740-587-6395 or helpdesk.denison.edu if you continue to have problems. While your call may not be answered immediately, voicemail (and email) will be monitored and responded to as quickly as possible.

Original Post:

ITS has received reports of individuals receiving blank white screens when trying to access Google Drive, the “Plan Ahead” function in Banner Self Service, and other Denison services accessed using the BigRedID login page. ITS technicians are working quickly to diagnose and correct the problem. This post will be updated as soon as more information is available.

 

 

by ·Comments Off on RESOLVED: NoteBowl Error Message – Please Click “Cancel”

Update: 12:46 pm

The error message issues should now be resolved. Please refresh the page if you still see the message.
If the error messages persist, please report them to the ITS Help Desk at helpdesk@denison.edu.

Original Post:

ITS has received reports that NoteBowl is displaying the following error message upon login and when pages load within the platform:

Update Notification Server Disconnected
The update notification server could not be reached. Some features may not work properly. Click “Cancel” to proceed. Otherwise, click “Refresh” to reload the page and try again.

Please click “Cancel” to load your page. We are investigating the issue and will update this post when we know more.

by ·Comments Off on RESOLVED: Banner Login Issues Reported Monday 11/13/17 AM

Update 11/14/17:

ITS has pushed the updated version of Java 8 (update 151) to all Denison computers. If you have problems logging into Banner, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/13/17 9:45AM:

The Banner login issue is caused by a certificate within older versions of Java no longer being accepted. If you are using a Java version older than version 8 update 144, you may experience the “application blocked” error message.

An update to the latest version of Java 8 (update 151) corrects this problem. ITS will be pushing this update to all Denison Windows computers. However, if you would like to update immediately, you may do so by following these steps:

  1. Open Internet Explorer or Firefox and go to http://www.java.com.
  2. Click the “Free Java Download” button.
  3. Verify that the version listed on the page is Java Version 8 Update 151.
  4. Click the “Agree and Start Free Download” button.
  5. If prompted to “Run” or “Save”, choose “Run”.
  6. Follow the on-screen prompts to complete the installation.
  7. If prompted, click “Uninstall” to uninstall older versions of Java.
  8. If prompted, click “Restore Java Security Prompts”.
Original Post:

The ITS Help Desk has received a number of reports of problems logging into Banner. This appears to related to an older version of Java 8 being blocked. ITS is investigating and will update this post as soon as more information is available.

by ·Comments Off on Adobe Creative Cloud Applications Now Available on Campus Through an Enterprise Site License!

Students and faculty will now find that Adobe Creative Cloud applications are available on lab and eclassroom computers across campus! For details on applications installed by computer platform, please see this ITS Help Desk Online FAQ.

The new Adobe enterprise site license that allowed Creative Cloud applications to be installed on eclassroom/lab computers allows these applications to be installed on any Denison-owned computer. It also includes a number of named user licenses to be distributed for faculty and staff use. A named user license includes 20GB of cloud storage and allows you to install the software on 2 computers (Denison or personally owned) while you are a Denison employee. To install Adobe applications on a third computer, a Denison employee can purchase a 1-year subscription to Adobe Creative Cloud Desktop for $9.75 from Denison’s Kivuto site (denison.onthehub.com). To learn more and request access, please go to the My Apps tab in MyDenison and select “Software Downloads for Faculty/Staff” and then “Adobe Creative Cloud (Mac & Windows)”.

If you are a faculty or staff member who has separately paid for any Adobe software, please DO NOT renew your license. Contact the ITS Help Desk at helpdesk@denison.edu to get details on how to move your license over to the campus agreement to avoid duplicate costs.

Our campus agreement does not include licenses for student personally-owned computers, however, Adobe Creative Cloud applications have been installed in all computer labs and eClassrooms for student access. Students may take advantage of Adobe’s special Creative Cloud pricing for students should you wish to install it on your personal computer.

To help you learn Adobe Creative Cloud applications, you can find online tutorials through Hoonuit (accessible in MyDenison from the My Apps menu) or by going to Adobe’s help site (https://helpx.adobe.com), choosing the product of interest, and then choosing the “Tutorials” option.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.