Denison provides online tutorials from Hoonuit to the campus. Take a look at the Hoonuit landing page (MyDenison -> My Apps -> Hoonuit) and you’ll see that there is training for Adobe Creative Cloud 2018 applications as well as many other topics.

Another valuable online training resource is Lynda.com which provides in-depth online tutorials on software, creative, and business skills. Many libraries provide access to Lynda.com at no cost. This now includes the Granville Library which issues library cards to any resident of the state of Ohio and to Denison students. Please visit the Granville Library web site for more information about accessing Lynda.com and/or obtaining a Granville Library card.

For tips on signing in to Lynda.com on a computer or mobile device using a library card, see this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq5942.

NOTE: You can check out the Lynda.com catalog and a couple of the initial videos in each course WITHOUT signing in to Lynda.com. To go further, you will need to sign in. A sampling of Lynda.com tutorials include:

• Windows 10 Tips and Tricks
• Windows 10 April 2018 Update New Features
• macOS High Sierra New Features
• Creating Accessible PDFs
• Adobe Photoshop CC 2018 One-on-One: Fundamentals
• Video and Audio for Designers with (Adobe) Creative Cloud
• Building a Portfolio with Adobe Portfolio
• Project Management Foundations
• Time Management Fundamentals

To view the full catalog, visit www.lynda.com.

If you are finding that you do not have network connectivity on your computer AND you have a Dialpad deskphone, you may need to reboot your Dialpad deskphone. Please look at your Dialpad deskphone and see if it has a black screen that says only “Dialpad”. If so, it is in a frozen state and will not ring nor will it allow wired network traffic through to your computer. Please turn over the phone and unplug the ethernet cable in the top port labeled “SW”. Wait a few seconds and then plug it back in. The phone should then display the normal screen.

If you have questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you are seeing a pop-up message on your computer saying that “Google Drive for Mac/PC is going away soon”, then you are running the Drive for Mac/PC Sync Client and need to take action to move to Google’s new solution “Drive File Stream”. If you are NOT seeing this message, this does not apply to you!

On Saturday, Google will be shutting down the “Google Drive for Mac/PC” sync app in favor of the “Drive File Stream” app. if you are still using “Google Drive for Mac/PC”, the files in the “Google Drive” folder on your computer will no longer sync with Google Drive online. Those files will not disappear from your computer, but the changes you make to them will no longer be reflected in the versions stored in Google Drive online. Likewise, changes made to the files online will not be reflected in the copies on your computer.

ACTION REQUIRED! You should move to Drive File Stream right away. Because “Drive File Stream” and “Google Drive for Mac/PC” interact with your computer very differently, there are a number of steps involved to transition completely and ensure you do not lose data or consume unnecessary space on your computer (and potentially run out of space).

For a high-level transition overview and links to detailed instructions for Mac and PC, see http://apps.denison.edu/helpdesk/faq5723

If you have any questions or problems or would like to set up an appointment to walk through the transition with an ITS staff member, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

The email titled “your denison.edu account will be suspended” pretending to be from “Protection Team” is a scam. 

If you are using Denison Apps Mail:

There are many forms of scam (phishing) emails that try to lure you into clicking a link and providing your Denison account information (BigRedID/username and password) by saying your Denison account will be deleted or deactivated. One specific example is an ongoing campaign over many years that specifically targets Library patrons saying something like:

“Your Library account has expired, therefore you must reactivate it immediately or it will be closed automatically.”

If you receive an email like this, please DO NOT CLICK THE LINK or respond in any way.

To check the legitimacy of any Library-related email, please call the Denison University Library at 740-587-6235. You may also check your Library account by clicking the “Renew Online” button on the Library home page (www.denison.edu/library) and logging in to your account.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

If you replied to a suspected scam/phishing email in any fashion, please follow all the steps listed in this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

Update:

Google has delayed the shutdown of the “Google Drive for Mac/PC” sync client/app until May 12!

ITS advises transitioning to the new “Drive File Stream” app at your earliest convenience and well before the new shutdown date. This ITS Help Desk Online FAQ provides a high-level overview and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you would like to arrange an individual appointment to go through the transition process in-person or via a remote session, please email the ITS Help Desk at helpdesk@denison.edu with some times you are available over the next few weeks so we can set up an appointment.

Original Post:

If you are seeing a message on your computer saying that “Google Drive for Mac/PC” is going away, then you are using the soon to be retired “Google Drive for Mac/PC” sync client/app.

Don’t worry – this is NOT Google Drive itself! Google Drive is not going away. What is changing is how you interact with it from your Mac or PC.

As of March 12, if you are still using “Google Drive for Mac/PC”, your computer will no longer sync with Google Drive. The “Google Drive for Mac/PC” app is being fully retired in favor of the new “Google Drive File Stream” app.

ACTION REQUIRED! If you’ve been seeing the above warning message, you should take action this week to transition from “Google Drive for Mac/PC” to “Google Drive File Stream”. Because these two apps interact with your computer differently, there are a number of steps involved. This ITS Help Desk Online FAQ provides a brief and detailed instructions for both Mac and PC:

http://apps.denison.edu/helpdesk/faq5723

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

The email titled “Infringement” pretending to be from “Denison Team” is a scam. 

If you are using Denison Apps Mail: