by ·Comments Off on [RESOLVED] Unplanned Outage: Network

Update:
The issue has been resolved. The network in the listed buildings are up. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Update:
ITS was made aware there is a power outage at Rose House resulting in a network outage in the following buildings:

Rose House
Lamson Lodge
Dustin Cabin

Facilities is working actively on bringing the generator online at Rose House. This post will be updated as soon as we have additional updates. For questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on GlobalProtect Users – Update Your GlobalProtect Agent When Prompted!

 ITS will be updating the GlobalProtect VPN software on Thursday, August 11th to the latest version which incorporates an important security update. 

ACTION NEEDED: If you have previously used the GlobalProtect VPN service, when you next connect to GlobalProtect on or after 8/11 you will be prompted to update the GlobalProtect agent on the device you are using. Following is the Windows computer prompt; the Mac prompt is very similar.


Please click “Yes” and follow the on-screen prompts to update GlobalProtect and then reconnect after the update is complete. For detailed instructions with screenshots, please see this GlobalProtect VPN Update for Mac/Windows Guide.

NOTE: If you are NOT already a GlobalProtect VPN user and wish to learn more about the service, please see the MyDenison GlobalProtect VPN page. You will automatically get the updated GlobalProtect agent when you follow the initial connection instructions. If you have any questions or need support, please contact the ITS Service Desk at servicedesk@denison.edu or at (740) 587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison

Update: 06/09/2022 10:15 pm
ITS has identified and resolved the issue. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395


Original Post:
ITS has received reports and confirmed that the MyDenison website (my.denison.edu) is showing a “503 Error” and is not accessible at this time. ITS is working to restore access as soon as possible. This post will be updated as soon as more information is available.

If you have any additional questions or concerns, please email the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395

by ·Comments Off on [RESOLVED] Unplanned Outage: Network in Shepardson Hall

Update: 1:16 pm 3/29/22
The issue has been resolved. If you are still experiencing any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of a network outage in Shepardson Hall at 12:45 pm. ITS is looking into this issue and will update this post as soon as possible.
If you are experiencing an issue, please report it to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: DUO MFA Phone Authentication Faliure

Update: 03/29/2022 08:30 am
DUO has updated its status page to indicate that the issue of failed phone authentications is now confirmed to be fully resolved.

If you are still experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
DUO Multi-Factor Authentication is currently experiencing an issue with their service where users are failing to receive DUO phone calls and SMS to authenticate and log in.

If you are experiencing this issue, you can use alternate methods of authentication, such as a PUSH to the DUO application and/ or using the passcode from the DUO application.

For additional details on the DUO application, please refer to this MyDenison post: https://my.denison.edu/campus-resources/information-technology-services/service-catalog/accounts-and-passwords/duo-two-factor-authentication

We do not know the expected time of resolution, but we will update this post as soon as we have additional information. If you are experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage: SMS Failure to T-Mobile Customers in the U.S.

Update: 03/22/2022 11:30 am
DUO has updated its status page to indicate that the issue with SMS delivery failures to T-Mobile & Sprint customers is now confirmed to be fully resolved.

If you are still experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.


Original Post:
DUO Multi-Factor Authentication is currently experiencing an issue with their service, where T-Mobile & Sprint customers are failing to receive DUO messages to authenticate and log in.

If you are experiencing this issue, you can use alternate methods of authentication, such as a phone call and/ or PUSH.

We do not know of an expected time of resolution, but we will update this post as soon as we have additional information. If you are experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage: Banner Services, Tue, Dec 28th, 12:45 pm

Update: 12/28/21 2:00 pm
The issue has been resolved. ITS believes that all Banner services are working as expected.

Please email the ITS Service Desk if you believe you continue to experience any issues.

Original Post:
ITS has received reports that since 12:45 pm on 12/28/21 some Banner Services are not working as expected. ITS is looking into the issue further and will update this note as soon as additional information is available.

Please email the ITS Service Desk at servicedesk@denison.edu for any questions or concerns.

by ·Comments Off on Resolved: Unplanned Network Outage for Some North Campus Buildings: Saturday, December 25, 2021

Update: Sunday, December 26, 2021, 2:30 PM

The network has been restored to all buildings.

Update: Saturday, December 25, 2021, 1:05 PM

The network outage is ongoing for some north campus buildings, including the Physical Plant, Recycle Barn, and Homestead. ITS continues to investigate and work to resolve the outage.

We will update this post by tomorrow with additional details. To share questions or concerns, email the ITS Service Desk at servicedesk@denison.edu.

Original Post: Saturday, December 25, 2021, 7:30 AM

ITS noticed this morning that any network services are down at Physical Plant, Recycle Barn, and the Homestead. We are looking into this issue and will update this notice as soon as we have additional updates.

If you have any questions or concerns, please email the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Wireless Network Maintenance Campus Wide, Thu. 10/14/21 5-7am

Update: 10/14/2021 9:45 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 10/04/2021 7:30 am
ITS experienced some issues during the maintenance leading to the extension of the maintenance. While we believe this maintenance will largely be unnoticed by end-users, some users might experience issues while roaming across the campus. We are working to resolve this issue as soon as possible.
We will be updating this post as we receive additional updates.

Original Post:
ITS will be performing network maintenance on Thursday 10/14/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Wireless Network Maintenance Campus Wide, Thu. 10/7/21 5-7am

Update: 10/07/2021
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Thursday 10/7/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.