by ·Comments Off on [RESOLVED] Unplanned Outage: Banner Services, Tue, Dec 28th, 12:45 pm

Update: 12/28/21 2:00 pm
The issue has been resolved. ITS believes that all Banner services are working as expected.

Please email the ITS Service Desk if you believe you continue to experience any issues.

Original Post:
ITS has received reports that since 12:45 pm on 12/28/21 some Banner Services are not working as expected. ITS is looking into the issue further and will update this note as soon as additional information is available.

Please email the ITS Service Desk at servicedesk@denison.edu for any questions or concerns.

by ·Comments Off on Resolved: Unplanned Network Outage for Some North Campus Buildings: Saturday, December 25, 2021

Update: Sunday, December 26, 2021, 2:30 PM

The network has been restored to all buildings.

Update: Saturday, December 25, 2021, 1:05 PM

The network outage is ongoing for some north campus buildings, including the Physical Plant, Recycle Barn, and Homestead. ITS continues to investigate and work to resolve the outage.

We will update this post by tomorrow with additional details. To share questions or concerns, email the ITS Service Desk at servicedesk@denison.edu.

Original Post: Saturday, December 25, 2021, 7:30 AM

ITS noticed this morning that any network services are down at Physical Plant, Recycle Barn, and the Homestead. We are looking into this issue and will update this notice as soon as we have additional updates.

If you have any questions or concerns, please email the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Wireless Network Maintenance Campus Wide, Thu. 10/14/21 5-7am

Update: 10/14/2021 9:45 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 10/04/2021 7:30 am
ITS experienced some issues during the maintenance leading to the extension of the maintenance. While we believe this maintenance will largely be unnoticed by end-users, some users might experience issues while roaming across the campus. We are working to resolve this issue as soon as possible.
We will be updating this post as we receive additional updates.

Original Post:
ITS will be performing network maintenance on Thursday 10/14/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Wireless Network Maintenance Campus Wide, Thu. 10/7/21 5-7am

Update: 10/07/2021
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Thursday 10/7/21 from 5:00-7:00 am which may result in the loss of the wireless network campus-wide for short durations during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Friday, 8/13/21 5 am – 7 am

Update: 8/13/21 – 6:50 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Friday, 8/13/21 from 5 am – 7 am which may result in the loss of wired or wireless network in the following locations:

Physical Plant
Recycle Barn
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Campus-Wide Network Outage (Intermittent)

Update: 8/10/21 – 6:20 pm
The maintenance has been completed. ITS believes that the intermittent network outages are now resolved, but will continue monitoring over the next few days. Please report issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 8/10/21 – 4:00 pm
Although the network has been stable since the last update at 2:00, we continue to troubleshoot with vendor support.

Update: 8/10/21 – 2:00 pm
A change made at 11:55 resulted in improved network stability thus far, but we are continuing to monitor and troubleshoot for a complete resolution.

Update: 8/10/21 – 12:00 pm
ITS continues to research campus network connectivity issues with the highest level of vendor support. We do not yet have an ETA on a resolution.

Update: 8/10/21 – 08:30
ITS is aware of network connectivity issues continuing to occur on campus this morning. We do not have an ETA on a complete resolution at the moment, but we will update this post as soon as we have additional information.

Update: 8/9/21 – 17:45
ITS is continuing to monitor the network and working with the vendor to troubleshoot further.

Update: 8/9/21 – 14:15 
ITS noticed another network event from 14:01 – 14:10 which resulted in a momentary disruption in network connectivity. ITS is continuing to work with the appropriate vendor to resolve the issue as soon as possible.

Original Post:
ITS has noticed campus-wide intermittent network outages this morning causing a loss of wired/ wireless network connectivity. ITS is working on a resolution and will be updating this post. Please report issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Friday, 8/6/21 5 am – 7:30 am

Update: 8/6/21 6:45 am
The maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance campus-wide on the wireless network on Friday, 8/6/21 from 5 am – 7:30 am which may result in the loss of network connections during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Tue. 08/03/2021, 5 am – 7 am

Update: 8/3/21, 7 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance in the below locations on Tuesday, 7/27/21 from 5 am – 7:30 am which may result in the loss of wired or wireless network during this time.

Shanon
Bancroft
Lamson Lodge
Dustin Cabin
Soccer Field locker rooms
Polly Anderson
Prospect House

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Thu. 7/29/21 5 am – 7:30 am

Update: 7/29/21 7 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance in the below locations on Tuesday, 7/27/21 from 5 am – 7:30 am which may result in the loss of wired or wireless network during this time as well as an interruption to data center services. Access to Banner, Cognos, S/U drives, etc… will be interrupted during the maintenance window. 

Fellows
Barney
Library
Ebaugh
Herrick
Talbot
Higley
Slayter
Knapp
Burton Morgan
Beth Eden
Doane Admin

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network – Wed. 7/28/21, 5 am – 7:30 am

Update: 8 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance in the below locations on Wednesday, 7/28/21 from 5 am – 7:30 am which may result in the loss of wired or wireless network during this time.

Fellows
Barney
Library
Ebaugh
Herrick
Olin
Talbot
Slayter
Knapp
Burton Morgan
Beth Eden
Doane Admin

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.