by ·Comments Off on [RESOLVED] Global DUO service disruption

Update: 08/21/23 4:30 pm
A fix has been implemented by DUO for the authentication failures on DUO1 and they are monitoring the results. ITS has had success in SSO logons both on and off campus.

Original Post:
Duo is currently experiencing degraded service globally. They have notified us that they are working to resolve authentication failures.

Denison Single Sign-on (SSO) authentication will work on-campus but may be slow. Off-campus logins are less consistent at this time and could require multiple authentication attempts.

by ·Comments Off on [COMPLETED] Planned Maintenance – Saturday 8/19/23 6am – 7am – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 08/19/23 6:50 am
The maintenance has been completed. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Saturday, 8/19/23 from 6 am – 7 am on a few systems. During this maintenance, the following services will be unavailable:

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs.

This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on GlobalProtect Users – Update Your GlobalProtect Agent When Prompted!

ITS will be updating the GlobalProtect VPN software on Thursday, July 11th to the latest version which incorporates an important security update. 

ACTION NEEDED: If you have previously used the GlobalProtect VPN service, when you next connect to GlobalProtect on or after 8/11 you will be prompted to update the GlobalProtect agent on the device you are using. Following is the Windows computer prompt; the Mac prompt is very similar.


Please click “Yes” and follow the on-screen prompts to update GlobalProtect and then reconnect after the update is complete. For detailed instructions with screenshots, please see this GlobalProtect VPN Update for Mac/Windows Guide.

NOTE: If you are NOT already a GlobalProtect VPN user and wish to learn more about the service, please see the MyDenison GlobalProtect VPN page. You will automatically get the updated GlobalProtect agent when you follow the initial connection instructions.If you have any questions or need support, please contact the ITS Service Desk at servicedesk@denison.edu or at (740) 587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Cognos, Monday 6/12/23 6:40 pm

Update 6/12/2023 7:25pm
Cognos is back online and available for use. If you encounter any issues please clear your browser cache. If the problem persists please contact the ITS Service Desk.

Original Post:
ITS has received reports that Cognos is currently down. ITS is investigating the issue. This post will be updated as soon as a timeline for correction is available. If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network – South Campus

Update: 5/13/23 5:30 pm
ITS has identified and resolved the issue. All network services should be back to functioning as normal. If you are still experiencing any issues, please report the issue to the ITS Service Desk.

Original Post:
ITS identified a network outage in the South Quad of Campus since 4:20 pm on 5/13/23. The outage is resulting in the loss of all wired and wireless networks. ITS is currently investigating the issue and will update this post as soon as there is an update. Thank you.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network

ITS noticed network issues campus-wide this morning from 5 am to 6:45 am. ITS was able to troubleshoot and resolve the issue. During this time, you might have experienced issues connecting to any wireless network or logging into a lab or public lab on campus.

The issue has been resolved, but if you are still experiencing any issues, please call the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [Completed] Campus Firewall Maintenance – 03/23/23 6 am – 7 am

Update 3/23/23 5:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be conducting planned maintenance on the firewall to stabilize recent network issues. During this maintenance period, you may experience slowness or a brief disconnection from the network.

ITS will update this post as soon as the maintenance is completed. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED]Unplanned Outage: Wireless Network 3/20/23 11:15am

ITS noticed that one of our primary wireless controllers experienced an issue with connectivity around 11:15 am. Wireless devices may have noticed an internet outage for upwards of a couple of minutes while they failed over to our backup wireless controller. The wireless controller is back online and we are operating as normal.

If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED – Planned Maintenance] Printing – Friday, 3/10/23 5 am – 7 am

Update: 3/10/23 7:00 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS has planned maintenance scheduled to the printing server for Denison on Friday, 3/10/23 from 5 am – 7 am. During this time, printing for students will be unavailable. Employees can still continue to use printing but might experience some slowness. If possible, please do not edit or make changes to files on the network. We will update this post as soon as the maintenance is completed.

If there are any questions, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Wireless

ITS noticed an unplanned wireless outage on eduroam and possibly other wireless networks across campus. ITS has identified and resolved the issue at this time. You may be asked to re-authenticate to eduroam as a result of this.

If you are still experiencing any issues, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.