by ·Comments Off on Microsoft A1 Plus License Retirement Occurring August 2024

The Microsoft Office suite has been a part of Denison’s software list for several years. This year, Microsoft changed its practice of providing unlimited Office365 licenses to educational institutions. While we will still receive basic licensing, keeping our fiscal responsibility in mind, Denison has purchased a limited number of additional higher-tier licenses to meet the needs of our campus.

What does this mean for me?

On 08/01/2024, if you are an enrolled student, teaching faculty, or a staff member who has used a Microsoft Office product in the last 12 months, this change will not affect your ability to use the Microsoft Office products. 

If you are a staff member who has not used the Office products in the last 12 months, you will be assigned an A1 tier license by default which will allow you to read files in the Microsoft suite on your Denison-owned computer, but you will be unable to save the file to your desktop. You can continue using Office Online, but you will not be able to install the Microsoft Office applications on your Denison-owned device. Should you need to install the Microsoft Office applications to your Denison-owned device, you will need to request a higher-tier A3 license.

To use Office Online:

  • Go to office365.denison.edu and sign in with your BigRedID@denison.edu email address (e.g. doej@denison.edu) and password.

To start using Office Online, just click the icon for the desired app.  

Availability of higher-tier license

  • Students:
    • Students can use Microsoft applications on classroom and lab computers.
    • All active students are assigned a named Microsoft Office application license by default that allows the installation and full use of Microsoft Office applications.
  • Teaching Faculty:
    • Teaching faculty are assigned a named Microsoft Office application license by default that allows installation and full use of Microsoft Office applications on your Denison-owned machines.
  • Staff:
    • While not provided by default, staff can request a named license to install the Microsoft Office applications as a Denison employee. 

Questions?

If you have additional questions, would like to review your options, or would like to request a license, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wednesday 7/24/24 5 a.m. – 7:30 a.m. – On-Premises Shared Drives and LAN Inboxes

Update: 07/24/24 8:00 am
The maintenance has been completed. Please report any issues to the the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Wednesday, 7/24/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (Department Shared Drives and LAN Inboxes)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – PowerFaids service and other Denison-Owned Windows Computers

Update: 07/22/24 8:00 AM
The issue has been resolved. If you experience any issues, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

Update: 07/19/24 8:00 AM
The Financial Aid PowerFaids service has been restored. ITS is further investigating any potential issues that might affect other Denison computers with the Windows operating system.

If you experience any issues with your Windows computer, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of an issue that has affected the Financial Aid PowerFaids service and could potentially affect Denison computers with the Windows operating system. ITS is working to resolve the PowerFaids service and is further investigating. If you experience any issues with your Windows computer, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – Monday 7/22/24 5 a.m. – 7:30 a.m. – printers.denison.edu, and Employee Personal LAN Inbox

Update: 07/22/24 8:00 AM
The maintenance has been completed. If you experience any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Monday, 7/22/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (Personal LAN Inbox)
2. Printing Services (printers.denison.edu)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Monday, 7/1/24 5 a.m. – 7:30 a.m.

Update: 07/01/24 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Monday, 7/1/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

On-premises storage (Shared Drives)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wednesday 6/26/24 5 a.m. – 7:30 a.m.

Update: 06/26/24 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Wednesday, 6/26/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – 06/13/24 9 am – Login to new Denison-owned MacOS computer

Update: 06/17/2024 11:30 am
ITS has identified and resolved the issue. If you continue to experience any issues logging into a MacOS computer for the first time, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS has identified an authentication problem preventing users from logging in to macOS computers for the first time. A workaround for this issue is to reboot the computer and try logging in again. ITS is actively working on resolving the issue as soon as possible.

Please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395 if you have any additional questions.

by ·Comments Off on [COMPLETED] Planned Maintenance – Thursday 6/13/24 5 a.m. – 7:30 a.m.

Update: 06/13/24 8 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Thursday, 6/13/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Eduroam Wireless
3. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Thursday 5/16/23 6 a.m. – 7 a.m. – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 05/16/2024 6:30 am
Maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Thursday, 5/16/23 from 6 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Update on Installing macOS Sonoma on Primary Computers

ITS has completed testing of macOS Sonoma compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Sonoma published in this Oct. 2023 announcement. Additionally, ITS has removed the block which has prevented Denison-managed Macs from receiving the macOS Sonoma software update notification. 

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

  • Back up your files. In the rare event, there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.
  • Check any specialized software you use to make sure it is compatible with macOS Sonoma. You may need to update specialized applications before upgrading your Mac’s operating system.
  • Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
  • Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE TO macOS Sonoma

Select Apple Menu > About This Mac > Software Update to see the option to update your Mac to macOS Sonoma. 

QUESTIONS?
Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.