by ·Comments Off on [COMPLETED] Planned Maintenance – Wednesday 6/26/24 5 a.m. – 7:30 a.m.

Update: 06/26/24 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Wednesday, 6/26/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – 06/13/24 9 am – Login to new Denison-owned MacOS computer

Update: 06/17/2024 11:30 am
ITS has identified and resolved the issue. If you continue to experience any issues logging into a MacOS computer for the first time, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS has identified an authentication problem preventing users from logging in to macOS computers for the first time. A workaround for this issue is to reboot the computer and try logging in again. ITS is actively working on resolving the issue as soon as possible.

Please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395 if you have any additional questions.

by ·Comments Off on [COMPLETED] Planned Maintenance – Thursday 6/13/24 5 a.m. – 7:30 a.m.

Update: 06/13/24 8 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Thursday, 6/13/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Eduroam Wireless
3. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Thursday 5/16/23 6 a.m. – 7 a.m. – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 05/16/2024 6:30 am
Maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Thursday, 5/16/23 from 6 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Update on Installing macOS Sonoma on Primary Computers

ITS has completed testing of macOS Sonoma compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Sonoma published in this Oct. 2023 announcement. Additionally, ITS has removed the block which has prevented Denison-managed Macs from receiving the macOS Sonoma software update notification. 

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

  • Back up your files. In the rare event, there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.
  • Check any specialized software you use to make sure it is compatible with macOS Sonoma. You may need to update specialized applications before upgrading your Mac’s operating system.
  • Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
  • Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE TO macOS Sonoma

Select Apple Menu > About This Mac > Software Update to see the option to update your Mac to macOS Sonoma. 

QUESTIONS?
Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] [Unplanned Outage] Google Workspace

Update 12/6/23 11:11 pm
The issue has been resolved. It may take up to 2 hours for all accounts in the Google Workspace environment to see the update. If you continue to experience any issues after this time, please contact the ITS Service Desk.

Update 12/6/23 9:53 pm
There is no update on the status. ITS is continuing to escalate the issue to resolve it as soon as possible.

Update 12/6/23 8:40 pm
We are continuing to work with our vendor partners to resolve the issue as soon as possible.

Original Post:
ITS was notified that due to reaching a 100% capacity on our storage, leading to not being able to add and/or edit any files in Google Drive. We are working on fixing this issue as soon as possible and will update this post as soon we have additional information.

Please email servicedesk@denison.edu or call 750-587-6395 if there are any questions.

by ·Comments Off on Drive for desktop (v84.0.0.0 – 84.0.4.0) Sync Issue

Google is investigating national reports of an issue impacting a limited subset of Google Drive for desktop users on v84.0.0.0 – 84.0.4.0 that may cause loss of data.

If you are unsure if you are using the Google Drive for desktop application, please contact the ITS Service Desk for assistance.

In the meantime:

  • Do not click “Disconnect account” within Drive for desktop
  • Do not delete or move the app data folder:
    • Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
    • macOS: ~/Library/Application Support/Google/DriveFS 
  • Backup: If you have room on your hard drive, we recommend making a copy of your app data folder. 

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. ITS is monitoring the situation and will provide updates when they become available from Google.  

To find which version of Google Drive for Desktop is installed follow the steps below:

Windows:

  • Open the Google Drive Application
  • Click on the three dots icon > About

MacOS:

  • On the top toolbar > Click on the Google Drive for Desk icon > Gear Icon > About or search for “Google Drive” using the magnifying glass

by ·Comments Off on [COMPLETED] Planned Maintenance – Tuesday, 10/17/2023 5 am – 7 am, Windows and macOS network login, wireless authentication

Update 10/17/2023 7 am
ITS has completed maintenance. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has planned maintenance on a few systems on Tuesday, 10/17/23 from 5a.m. – 7a.m. During this time, you will be unable to do a network login on a Denison-owned MacOS computer. You may also experience some slowness on the wireless network, and shared drives. If possible, please do not edit or make changes to files on the network. We will update this post as soon as the maintenance is completed.

by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sonoma Yet

Apple released macOS 14, also known as Sonoma, on Monday, September 26, 2023. This is a major upgrade to the current Apple operating system, macOS 13 (Ventura).

Information Technology Services (ITS) strongly recommends that you DO NOT immediately install Sonoma for the following reasons:

  1. ITS is testing Sonoma’s compatibility with Denison systems and software. We are already aware that key applications may be negatively affected, such as printing to network printers and logging in to the machine from the lock screen.
  2. If you plan to make a major change to your computer like updating to a new operating system, it’s best to wait until you aren’t depending on your computer to work as expected every day, such as in the middle of the semester. 

ITS continues to test macOS Sonoma with Denison systems and software. We will share an update on Sonoma’s compatibility after the end of the semester.

Please note: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event, that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – Tuesday 9/19/23 6 a.m. – 7 a.m. – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 09/19/23 6:45 am
The maintenance has been completed. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Tuesday, 9/19/23 from 6 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs.

This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.