by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Eduroam WiFi Network Disruption – Update and Workarounds

Update 8/30/2024 1:00 pm

The ITS team, working closely with our vendor partners, successfully resolved the Eduroam issues late last night.

To ensure a smooth transition, please switch your devices to the Eduroam WiFi network as soon as possible. To enroll in Eduroam for the first time, follow these directions. Denison-Guest will remain accessible but will require login every 24 hours starting next week.

Please contact the Service Desk with questions (servicedesk@denison.edu or 740-587-6395).

Update 8/29/2024 12:18 am

ITS is working tirelessly with our vendors to resolve the ongoing eduroam connectivity issues, but it’s proving to be more complex than anticipated.

To ensure reliable internet access on the first day of classes, we ask that you:

  • Use the Denison Guest network. We’ve increased capacity to support increased use.
  • Use the VPN for accessing on-campus resources like Banner or your U: drive.
  • Use Denison_Play for streaming and gaming on devices like Apple TVs and Xbox.

We apologize for any inconvenience this may cause and appreciate your understanding. Our top priority is to restore full Eduroam functionality as soon as possible.

Update: 08/28/2024 2:30 pm
ITS is continuing to troubleshoot the issue and is working diligently to resolve it as quickly as possible. We will update this post as soon as we have an update. For any questions, please contact the Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has received reports that some users are experiencing issues connecting to the Eduroam WiFi network. We are working diligently to resolve this issue as quickly as possible.

In the meantime, you can still access the internet through the Denison-Guest WiFi network. This network is for general internet access only. For those who need to access on-campus resources like Banner or U: drive, please use the GlobalProtect VPN.

For any questions, please reach out to the Service Desk at 740-587-6395 or email servicedesk@denison.edu

by ·Comments Off on [Completed] Planned Maintenance RStudio – 8/24/2024 5-7 am

Update 8/24/24 6:45am
All maintenance has been successfully completed.

Original Post:
ITS will be performing maintenance on the RStudio server on Saturday, August 24th starting at 5 am. r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by midnight to ensure there are no issues when the service returns online.

This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Microsoft A1 Plus License Retirement Occurring August 2024

The Microsoft Office suite has been a part of Denison’s software list for several years. This year, Microsoft changed its practice of providing unlimited Office365 licenses to educational institutions. While we will still receive basic licensing, keeping our fiscal responsibility in mind, Denison has purchased a limited number of additional higher-tier licenses to meet the needs of our campus.

What does this mean for me?

On 08/01/2024, if you are an enrolled student, teaching faculty, or a staff member who has used a Microsoft Office product in the last 12 months, this change will not affect your ability to use the Microsoft Office products. 

If you are a staff member who has not used the Office products in the last 12 months, you will be assigned an A1 tier license by default which will allow you to read files in the Microsoft suite on your Denison-owned computer, but you will be unable to save the file to your desktop. You can continue using Office Online, but you will not be able to install the Microsoft Office applications on your Denison-owned device. Should you need to install the Microsoft Office applications to your Denison-owned device, you will need to request a higher-tier A3 license.

To use Office Online:

  • Go to office365.denison.edu and sign in with your BigRedID@denison.edu email address (e.g. doej@denison.edu) and password.

To start using Office Online, just click the icon for the desired app.  

Availability of higher-tier license

  • Students:
    • Students can use Microsoft applications on classroom and lab computers.
    • All active students are assigned a named Microsoft Office application license by default that allows the installation and full use of Microsoft Office applications.
  • Teaching Faculty:
    • Teaching faculty are assigned a named Microsoft Office application license by default that allows installation and full use of Microsoft Office applications on your Denison-owned machines.
  • Staff:
    • While not provided by default, staff can request a named license to install the Microsoft Office applications as a Denison employee. 

Questions?

If you have additional questions, would like to review your options, or would like to request a license, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wednesday 7/24/24 5 a.m. – 7:30 a.m. – On-Premises Shared Drives and LAN Inboxes

Update: 07/24/24 8:00 am
The maintenance has been completed. Please report any issues to the the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Wednesday, 7/24/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (Department Shared Drives and LAN Inboxes)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – PowerFaids service and other Denison-Owned Windows Computers

Update: 07/22/24 8:00 AM
The issue has been resolved. If you experience any issues, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

Update: 07/19/24 8:00 AM
The Financial Aid PowerFaids service has been restored. ITS is further investigating any potential issues that might affect other Denison computers with the Windows operating system.

If you experience any issues with your Windows computer, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of an issue that has affected the Financial Aid PowerFaids service and could potentially affect Denison computers with the Windows operating system. ITS is working to resolve the PowerFaids service and is further investigating. If you experience any issues with your Windows computer, please email the ITS service desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – Monday 7/22/24 5 a.m. – 7:30 a.m. – printers.denison.edu, and Employee Personal LAN Inbox

Update: 07/22/24 8:00 AM
The maintenance has been completed. If you experience any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Monday, 7/22/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (Personal LAN Inbox)
2. Printing Services (printers.denison.edu)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Monday, 7/1/24 5 a.m. – 7:30 a.m.

Update: 07/01/24 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Monday, 7/1/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

On-premises storage (Shared Drives)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wednesday 6/26/24 5 a.m. – 7:30 a.m.

Update: 06/26/24 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Wednesday, 6/26/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – 06/13/24 9 am – Login to new Denison-owned MacOS computer

Update: 06/17/2024 11:30 am
ITS has identified and resolved the issue. If you continue to experience any issues logging into a MacOS computer for the first time, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS has identified an authentication problem preventing users from logging in to macOS computers for the first time. A workaround for this issue is to reboot the computer and try logging in again. ITS is actively working on resolving the issue as soon as possible.

Please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395 if you have any additional questions.

by ·Comments Off on [COMPLETED] Planned Maintenance – Thursday 6/13/24 5 a.m. – 7:30 a.m.

Update: 06/13/24 8 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a planned maintenance on Thursday, 6/13/24 from 5 a.m. to 7:30 a.m. on a few systems. During this maintenance, the following services will be unavailable:

1. On-premises storage (LAN Inbox and Shared Drives)
2. Eduroam Wireless
3. Printing Services

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.