by ·Comments Off on Completed – Planned Outage: Remote Access Unavailable – Thu 1/11/18 6 am – 7 am

Update: 1/11/18 7 am

 The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on the Pulse Secure remote access appliance on Thursday 1/11/18 from 6:00 – 7:00 am which will result in remote access to the Denison network being unavailable.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the outage occurs. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved – Dialpad Outage: Affecting all Incoming and Outgoing calls – 11/06/2017 3 pm

Update 11/06/2017 6:00 pm

We believe that the issues have been resolved and the Dialpad service is functioning as expected. Please report any issues that to might still be having.

Thank you.

Update 11/06/2017 5:12 pm

Dialpad provides the following update:

“Dialpad and UberConference are aware of the nationwide IP connnectivity outage affecting multiple service providers. We are monitoring the situation and will keep you posted here at 2:40pm PST.

Google is experiencing an issue with Memcache availability beginning at November 6, 2017 at 12:30 pm US/Pacific. Current data indicates that all projects using Memcache are affected by this issue.”

We will continue to update this post as we receive more information.

 

Update: 11/06/2017 4 pm

We received an update that all inbound and outbound calls are being affected at the moment. Dialpad is working on resolving the issue as soon as possible.

Original:

We were notified that Dialpad is experiencing some call quality degradation. Dialpad is investigating the issue and trying to resolve it as soon as possible.

We will update this post when we have an update. Please email helpdesk@denison.edu or call us at 740-587-6395 if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Completed – Network Maintenance: Doane Dance Building10/12/2017 5 am – 7 am

Update 10/12/16 7:30 am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 4/14/16 from 5:30-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Doane Dance Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Dialpad – Final Port 10/4/17 11am
We have received confirmation that the final group of phone numbers was moved from Windstream to Dialpad at 11am on 10/4/17. This port included the Denison Main Line number 740-587-0810. To reach the Denison University operator you can dial 740-587-0810 or x0810 from Dialpad or type Denison University in the search bar on the computer application.
If you have any questions or concerns, please call our ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu

by ·Comments Off on Resolved: Denison University Main Line phone number Unreachable

Update: 11:24 am EST

The issue is now resolved. The number was unavilable due to the activation of the number taking a longer time than expected on the new provider’s system during the porting process. The Denison University Main Line phone number 740-587-0810 is now reachable and functioning as intended. Please contact the ITS Helpdesk if there are any questions.

Thank you.

11:00 am EST

It was reported that the Denison University Main Line phone number 740-587-0810 is unreachable at the moment. We are looking into the issue and will update this post as soon as we have an update. Please contact 740-587-6395 or emai helpdesk@denison.edu if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Completed – Planned Outage: Maintenance to Denison Wireless Network and Remote Access Thu 9/28/2017

Update: 9/28/17 7 am

The maintenance is completed. All network operations should be normal. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu or you experience any issues.

 

ITS will be performing network maintenance on Thursday 9/28/17 from 5:00-7:00 am, which may result in the loss of the wireless network across campus and the ability to connect to the Denison University network to access any Novell drives remotely via Pulse Secure VPN  during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Dialpad – Cannot Transfer Calls using the Deskphone

Update 8/29 10:00 am

This issue has been resolved and transfering calls from the deskphones should work as intended. Please let us know if you are still facing any issues by calling the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Original post

We were made aware that any call being transfered using the deskphone is being dropped. Dialpad is aware of the issue and is actively working on resolving. At the moment, Dialpad has let us know that they will push an update to resolve this issue on Monday. That being said, the work around for this is using the computer application to transfer calls. You can continue to use the deskphone for all other purposes, but would need to use the computer to transfer.

Please follow the link below for instructions on how to transfer calls using the computer application:

https://help.dialpad.com/hc/en-us/articles/210395423-Transfer-a-Call

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Resolved – Unplanned Network Outage 8/22/17

8/22/2017 1:40 pm

We experienced a network outage throughout campus due to the power outage at around 1.30 pm today. The network equipment is currently coming back online and all operations should be normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

by ·Comments Off on Resolved: Unplanned Outage on Eduroam Wireless Network

Update 6:00pm:

The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of –  “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Resolved – Unplanned Outage: Wired & Wireless Issues 7/18/17 12.45 pm

Update:

7/18/17 2 pm

We believe that things have stabilized and we expect both wired and wireless network to return back to normal.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

7/18/17 12.45 pm

We are currently experiencing network issues causing problems on both the wired and wireless network on campus. We are looking into this issue and will have an update as soon as possible.