8/22/2017 1:40 pm
We experienced a network outage throughout campus due to the power outage at around 1.30 pm today. The network equipment is currently coming back online and all operations should be normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Update 6:00pm:
The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of – “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.
Update:
7/18/17 2 pm
We believe that things have stabilized and we expect both wired and wireless network to return back to normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
7/18/17 12.45 pm
We are currently experiencing network issues causing problems on both the wired and wireless network on campus. We are looking into this issue and will have an update as soon as possible.
Update: 6/29/17 6:30 am
ITS has completed network maintenance. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 6/29/17 from 5:00 – 7:00 am which may result in the loss of the wired or wireless network in the following locations:
Knapp Hall
Gilpatrick House
Hayes Hall
Wright Hall
Mitchell Center
Lamson Lodge
Shannon House
Bancroft House
Dustin Cabin
Talbot Hall
Burton Morgan
Doane Dance Building
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 6/7/2017 6:10 pm: Dialpad is now fully operational. If you have trouble making or receiving calls on the Dialpad app on your computer, please log out of the Dialpad app and then log back in. If you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post 6/7/2017 4:50 pm: Dialpad calling is currently unavailable. Dialpad is aware of the issue and is working to resolve it as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu
Update 4/3/2017 10.24 am
We believe that the partial service disruption for Dialpad related to the “Executive-Assistant” pairing has been resolved. Please call the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you are still experiencing issues.
Thank you!
Original Post:
We have reports that external calls from “Assistants” to their “Executives” seem to be dropping calls. We are working with Dialpad to resolve this issue as soon as possible. In the meantime, please remove the “executive-assistant” pairings to be able to transfer to your executives.
Please let us know if you have any questions or concerns by calling the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu
Thank you!
A core piece of network equipment going down for a brief period in Shaw Hall has resulted in the loss of wired, wireless networks and phones on the east end of campus. The following buildings were impacted:
Shaw Hall
Beth Eden
Crawford
Beaver
Sheperdson
Lamson-lodge
Mitchell center
Huffman Hall
Dustin Cabin
Sawyer
East Hall
Whisler Hall
Gilpatrick House
Bancroft
Observatory
If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu
Update 2:00 pm 3/15/2017
Network has returned to the south campus.
Please call ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you are experiencing any issues.
Update 12:55 pm 3/15/2017
Technical Services identified a network outage in Burke that is causing network to be down for most of south campus. We are looking into the issue and will give an update when one is available.
Buildings impacted:
Bryant
Cinema House
Burke
Stone
Mulberry
Ace Morgan Theatre
King Hall
Delta Gamma
Tri Delta
Monomoy
Monomoy Annex
Original Post:
Technical Services has identified network outage in Burke Hall and the Steam Plant due to power maintainance in Burke. This outage should be resolved in a a couple of hours.
Please call the ITS helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you have any other questions or concerns.
Thank you.
Update 1/24/2017 3:30 pm
All network equipment is back to normal operation. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Thank you
Original Post
1/24/2017 3:00 pm
We are currently experiencing disruptions on the network in the Brant Arts Center which we believe is due to a power outage and are investigating. Our technicians are looking into this to resolve this issue as soon as possible. We will update this post as soon as we have an update.
Please contact the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu for any questions or concerns.
Thank you.
We have recently been alerted that the audio settings in the Dialpad app under “App Settings” gets defaulted on a computer reboot or after a prolonged duration of sleep. For consistency and better audio quality of calls, please ensure that the microphone and speakers are selected to the appropriate USB headset.
One way to get around this is to set the audio settings as mentioned in the link below:
http://dialpad.denison.edu/home/training/setup——headset-and-audio-setup-mac–windows
We are working closely with Dialpad to resolve this issue and will update this post as soon as we have an update.
Please do let us know if you have any questions or concerns by contacting us at 740-587-6395 or by email at helpdesk@denison.edu