by ·Comments Off on Resolved: Denison University Main Line phone number Unreachable

Update: 11:24 am EST

The issue is now resolved. The number was unavilable due to the activation of the number taking a longer time than expected on the new provider’s system during the porting process. The Denison University Main Line phone number 740-587-0810 is now reachable and functioning as intended. Please contact the ITS Helpdesk if there are any questions.

Thank you.

11:00 am EST

It was reported that the Denison University Main Line phone number 740-587-0810 is unreachable at the moment. We are looking into the issue and will update this post as soon as we have an update. Please contact 740-587-6395 or emai helpdesk@denison.edu if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Completed – Planned Outage: Maintenance to Denison Wireless Network and Remote Access Thu 9/28/2017

Update: 9/28/17 7 am

The maintenance is completed. All network operations should be normal. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu or you experience any issues.

 

ITS will be performing network maintenance on Thursday 9/28/17 from 5:00-7:00 am, which may result in the loss of the wireless network across campus and the ability to connect to the Denison University network to access any Novell drives remotely via Pulse Secure VPN  during this time.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Dialpad – Cannot Transfer Calls using the Deskphone

Update 8/29 10:00 am

This issue has been resolved and transfering calls from the deskphones should work as intended. Please let us know if you are still facing any issues by calling the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Original post

We were made aware that any call being transfered using the deskphone is being dropped. Dialpad is aware of the issue and is actively working on resolving. At the moment, Dialpad has let us know that they will push an update to resolve this issue on Monday. That being said, the work around for this is using the computer application to transfer calls. You can continue to use the deskphone for all other purposes, but would need to use the computer to transfer.

Please follow the link below for instructions on how to transfer calls using the computer application:

https://help.dialpad.com/hc/en-us/articles/210395423-Transfer-a-Call

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Resolved – Unplanned Network Outage 8/22/17

8/22/2017 1:40 pm

We experienced a network outage throughout campus due to the power outage at around 1.30 pm today. The network equipment is currently coming back online and all operations should be normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

by ·Comments Off on Resolved: Unplanned Outage on Eduroam Wireless Network

Update 6:00pm:

The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of –  “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Resolved – Unplanned Outage: Wired & Wireless Issues 7/18/17 12.45 pm

Update:

7/18/17 2 pm

We believe that things have stabilized and we expect both wired and wireless network to return back to normal.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

7/18/17 12.45 pm

We are currently experiencing network issues causing problems on both the wired and wireless network on campus. We are looking into this issue and will have an update as soon as possible.

by ·Comments Off on Completed: Planned Outage: Network Maintenance 6/29/17 5-7 am

Update: 6/29/17 6:30 am

ITS has completed network maintenance. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/29/17 from 5:00 – 7:00 am which may result in the loss of the wired or wireless network in the following locations:

Knapp Hall

Gilpatrick House

Hayes Hall

Wright Hall

Mitchell Center

Lamson Lodge

Shannon House

Bancroft House

Dustin Cabin

Talbot Hall

Burton Morgan

Doane Dance Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Service Disruption for Dialpad

Update 6/7/2017 6:10 pm: Dialpad is now fully operational. If you have trouble making or receiving calls on the Dialpad app on your computer, please log out of the Dialpad app and then log back in. If you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 6/7/2017 4:50 pm: Dialpad calling is currently unavailable. Dialpad is aware of the issue and is working to resolve it as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Resolved: Service Disruption for Dialpad

Update 4/3/2017 10.24 am

We believe that the partial service disruption for Dialpad related to the “Executive-Assistant” pairing has been resolved. Please call the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you are still experiencing issues.

Thank you!

Original Post:

We have reports that external calls from “Assistants” to their “Executives” seem to be dropping calls. We are working with Dialpad to resolve this issue as soon as possible. In the meantime, please remove the “executive-assistant” pairings to be able to transfer to your executives.

Please let us know if you have any questions or concerns by calling the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Thank you!

by ·Comments Off on Resolved: Brief Network Outage – Network Service Interruption for East Campus

A core piece of network equipment going down for a brief period in Shaw Hall has resulted in the loss of wired, wireless networks and phones on the east end of campus. The following buildings were impacted:

Shaw Hall

Beth Eden

Crawford

Beaver

Sheperdson

Lamson-lodge

Mitchell center

Huffman Hall

Dustin Cabin

Sawyer

East Hall

Whisler Hall

Gilpatrick House

Bancroft

Observatory

If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu