We experienced an unplanned internet outage starting at 2:37pm and ending at 2:51pm. During this time access to the internet was not available. All calls via Dialpad were also unavailable during this time.
The issue was resolved at 2:51pm and all internet connections were restored immediately. We sincerely apologize for the inconvenience. Please report any continued issues to the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu.
Update: 5/16/18 9:10am
Update: 5/15/18 8:30am
Network is still down due to loss of power in the following locations. Facilities team is working with AEP to restore power at Poly Anderson and Sigma Chi. We are hoping to get a generator in place to bring up Lamson Lodge and Dustin Cabin network.
Update: 5/14/18 5:26pm
Network is still down due to loss of power in the following locations:
Update: 5/14/2018 2:10pm
We currently have network outages in the following buildings:
Elm
Chamberlin
Dustin-Cabin
Shorney
Sigma Chi
Soccer-Pressbox
Prospect House
Shannon House
Bancroft House
Curtis East
Hayes Wright
Beta House
Lamson Lodge
Rose House
Please email or call the ITS Helpdesk if there are any questions or concerns. We will update this note as soon as we have an update.
Thank you.
Original Post 5/14/18 1:30 pm:
We are currently experiencing a network and Dialpad outage in multiple buildings across the campus due to power outages as a result of the storm. We are aware of this and working to resolve the issue as soon as possible. We will update this post as soon as we have an update. Please email or call the ITS Helpdesk if there are any questions or concerns.
Thank you.
Do you experience occasional audio issues on Dialpad when on a call? Has someone told you that you sound as if you are in a tunnel, or far away, or have you been on a call and had to tell the other person something similar?
Generally, this is indicative of the computer/monitor microphone being selected as your microphone instead of your headset. Similarly, if the audio during your call is coming from your speakers instead of your headsets, the headset that you are using is not selected as your audio device when using the computer application for Dialpad.
To fix this, you would need to go to your “App Settings” by clicking the down pointing arrow in the top right corner of the screen. Then under “Call Audio/Video Settings” select the headset model that you have for Microphone and Speaker/Headset.
On the right-hand side of the Microphone drop down, there is an audio bar that moves when the mic is detected. You can also click on “Test” to test the device.
If you have any questions, please contact the ITS Helpdesk at helpdesk@denison.edu or call us at 740-587-6395.
Thank you.
4/26/2018 10:07 AM
Today we’re excited to announce a new feature of the Dialpad computer application called “Dialpad Everywhere”. This mini user interface follows your workflows, from email to spreadsheets to anywhere.
Here’s how it works:
Dialpad Everywhere follows your workflows, not the other way around, so you can focus on getting work done and not on toggling between windows to get back to your call.
The features of Dialpad Everywhere include:
For more information, you can click on the link: Dialpad Help Center Article
If you have any questions, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu. Thank you.
Update – 3:50 pm
Dialpad service is now believed to be restored. Please let us know if you are still experiencing any issues. Thank you.
Update – 3:45 pm
Dialpad has recognized the issue and is implementing the fix. We will update the status as soon as we have additional information. Thank you.
Original post – 3:08 pm
We have reports that Dialpad is currently unavailable. Any inbound and outbound calls will not go through at this moment. Dialpad is aware of this and are looking into resolving this issue as soon as possible.
If you have any questions please email us at helpdesk@denison.edu. We will update you as soon as we have more information.
Thank you.
Update 2/8/18 7:10am
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Maintenance was also completed in the follow buildings this morning:
Lower and Upper Elm
Preston House
Beta House
Sunset House
Myers
Morrow
Smith
Taylor
Pratt
Hayes and Wright
Herrick Hall
Shorney
Sigma Chi
Curtis
Kappa Sigma
Moshier-Hutchison House
Brown
Original Post
ITS will be performing network maintenance on Thursday 2/8/18 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:
Talbot Hall
Burton Morgan
King Hall
Monomoy Annex
Stone Hall
Cinemahouse
Center for Religious and Spiritual Life
Monomoy
Mulberry House
Doane Dance Building
Bryant Arts Center
Burton Hall
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update: 1/11/18 7 am
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing maintenance on the Pulse Secure remote access appliance on Thursday 1/11/18 from 6:00 – 7:00 am which will result in remote access to the Denison network being unavailable.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the outage occurs. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 11/06/2017 6:00 pm
We believe that the issues have been resolved and the Dialpad service is functioning as expected. Please report any issues that to might still be having.
Thank you.
Update 11/06/2017 5:12 pm
Dialpad provides the following update:
“Dialpad and UberConference are aware of the nationwide IP connnectivity outage affecting multiple service providers. We are monitoring the situation and will keep you posted here at 2:40pm PST.
Google is experiencing an issue with Memcache availability beginning at November 6, 2017 at 12:30 pm US/Pacific. Current data indicates that all projects using Memcache are affected by this issue.”
We will continue to update this post as we receive more information.
Update: 11/06/2017 4 pm
We received an update that all inbound and outbound calls are being affected at the moment. Dialpad is working on resolving the issue as soon as possible.
Original:
We were notified that Dialpad is experiencing some call quality degradation. Dialpad is investigating the issue and trying to resolve it as soon as possible.
We will update this post when we have an update. Please email helpdesk@denison.edu or call us at 740-587-6395 if there are any questions or concerns.
Thank you.
Update 10/12/16 7:30 am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 4/14/16 from 5:30-7:00 am which may result in the loss of the wired or wireless network in the following locations:
Doane Dance Building
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.