by ·Comments Off on Completed – Planned Outage: Network Maintenance Wed. 6/20/18 5-7 am

Update 6/20/18 7:00 am:

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Monday 6/20/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations.

Knapp Hall

Higley Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance on Campus Buildings, Mon. 6/19/18 5-7am

Update 6/19/18 7:30 am:

The network maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Tuesday 6/19/18 from 5:00-7:00 am which will result in the loss of the wired and wireless network in the following locations.

Knapp Hall

Higley Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED – Planned Outage: Wireless Network Maintenance Campus Wide, Tuesday 6/12/18 5 am – 7 am

Update 6/12/18 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 6/12/18 from 5:00 am – 7: 00 am which may result in the loss of the wired or wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [RESOLVED] Water Pipe break in Fellows Hall

Update: 5/24/18 6:30 am

We received an update that Facilities has turned off the water causing the problem and is cleaning up at the moment. The data center appears to be running as expected. We do not expect any network outages at the moment. Please contact the ITS Helpdesk if you have any questions.

Thank you.

 

Original Post: 5/24/18 6:00 am

We were informed this morning that there is a water pipe break in Fellows Hall basement. Facilities is on site at the moment inspecting the site. Due to the nature of the event and the proximity to the data center to the pipe break, there is a possibility of an unplanned network outage across campus. We will update this post as soon as we have additional information. If you have any questions, please contact the helpdesk at 740-587-6395 or by email at helpdesk@denison.edu.

 

Thank you.

by ·Comments Off on [Resolved] Unplanned Internet Outage

We experienced an unplanned internet outage starting at 2:37pm and ending at 2:51pm. During this time access to the internet was not available. All calls via Dialpad were also unavailable during this time.

The issue was resolved at 2:51pm and all internet connections were restored immediately. We sincerely apologize for the inconvenience. Please report any continued issues to the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu.

by ·Comments Off on Unplanned Outage: Network and Dialpad

Update: 5/16/18 9:10am

Facilities will be bringing Lamson Lodge and Dustin Cabin network back online this morning using a generator. The network in Sigma Chi is still awaiting the power to return to the building.

Update: 5/15/18 8:30am

Network is still down due to loss of power in the following locations. Facilities team is working with AEP to restore power at Poly Anderson and Sigma Chi. We are hoping to get a generator in place to bring up Lamson Lodge and Dustin Cabin network.

Poly Anderson
Lamson Lodge
Dustin Cabin
Sigma Chi
Soccer field

Update: 5/14/18 5:26pm

Network is still down due to loss of power in the following locations:

Poly Anderson
Dustin Cabin
Sigma Chi
Soccer field
Beta House
Chamberlin

Update: 5/14/2018 2:10pm

We currently have network outages in the following buildings:

Elm

Chamberlin

Dustin-Cabin

Shorney

Sigma Chi

Soccer-Pressbox

Prospect House

Shannon House

Bancroft House

Curtis East

Hayes Wright

Beta House

Lamson Lodge

Rose House

Please email or call the ITS Helpdesk if there are any questions or concerns. We will update this note as soon as we have an update.

Thank you.

 

Original Post 5/14/18 1:30 pm:

We are currently experiencing a network and Dialpad outage in multiple buildings across the campus due to power outages as a result of the storm. We are aware of this and working to resolve the issue as soon as possible. We will update this post as soon as we have an update. Please email or call the ITS Helpdesk if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Dialpad Tip – Do you have audio issues on your calls when using Dialpad?

Do you experience occasional audio issues on Dialpad when on a call? Has someone told you that you sound as if you are in a tunnel, or far away, or have you been on a call and had to tell the other person something similar?

Generally, this is indicative of the computer/monitor microphone being selected as your microphone instead of your headset. Similarly, if the audio during your call is coming from your speakers instead of your headsets, the headset that you are using is not selected as your audio device when using the computer application for Dialpad.

To fix this, you would need to go to your “App Settings” by clicking the down pointing arrow in the top right corner of the screen. Then under “Call Audio/Video Settings”  select the headset model that you have for Microphone and Speaker/Headset.

On the right-hand side of the Microphone drop down, there is an audio bar that moves when the mic is detected. You can also click on “Test” to test the device.

If you have any questions, please contact the ITS Helpdesk at helpdesk@denison.edu or call us at 740-587-6395.

Thank you.

 

by ·Comments Off on New Dialpad Feature – “Dialpad Everywhere”

4/26/2018 10:07 AM

Today we’re excited to announce a new feature of the Dialpad computer application called “Dialpad Everywhere”. This mini user interface follows your workflows, from email to spreadsheets to anywhere.

Here’s how it works:

  1. Receive a call like you normally would from your Dialpad desktop app
  2. Minimize your Dialpad desktop app or simply click the X to have Dialpad Everywhere appear above whatever app, program, or window you’re viewing

Dialpad Everywhere follows your workflows, not the other way around, so you can focus on getting work done and not on toggling between windows to get back to your call.

The features of Dialpad Everywhere include:

  • A mini, floating interface that follows your workflows
  • Quick access to call controls like transfer, mute, hold and add a caller
  • A customizable integrations toolbar
  • Natively-embedded integrations with G Suite, and LinkedIn

For more information, you can click on the link: Dialpad Help Center Article

If you have any questions, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu. Thank you.

by ·Comments Off on Resolved: Unplanned Outage: Dialpad Service Currently Unavailable

Update – 3:50 pm

Dialpad service is now believed to be restored. Please let us know if you are still experiencing any issues. Thank you.

Update – 3:45 pm

Dialpad has recognized the issue and is implementing the fix. We will update the status as soon as we have additional information. Thank you.

Original post – 3:08 pm

We have reports that Dialpad is currently unavailable. Any inbound and outbound calls will not go through at this moment. Dialpad is aware of this and are looking into resolving this issue as soon as possible.

If you have any questions please email us at helpdesk@denison.edu. We will update you as soon as we have more information.

Thank you.

by ·Comments Off on Completed: Planned Network Maintenance: Campus Buildings 5-7 am 2/8/18

Update 2/8/18 7:10am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Maintenance was also completed in the follow buildings this morning:

Lower and Upper Elm

Preston House

Beta House

Sunset House

Myers

Morrow

Smith

Taylor

Pratt

Hayes and Wright

Herrick Hall

Shorney

Sigma Chi

Curtis

Kappa Sigma

Moshier-Hutchison House

Brown

Original Post

ITS will be performing network maintenance on Thursday 2/8/18 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Talbot Hall

Burton Morgan

King Hall

Monomoy Annex

Stone Hall

Cinemahouse

Center for Religious and Spiritual Life

Monomoy

Mulberry House

Doane Dance Building

Bryant Arts Center

Burton Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.