by ·Comments Off on Resolved: Unplanned Outage – Network Services

Update: 11.30 pm 8/22/18

All services are now believed to be restored. We are working to find the root cause of the issue. Please report any issues to the ITS Helpdesk. Thank you.

Original Post:

At approximately 10 pm on 8/22/18, ITS noticed that few network services were down. We are investigating the issue and trying to bring up the services as soon as possible. We will update this post as soon as there are any updates.

Please do not edit files over the network at this time. If you have any questions please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on [Resolved] Unplanned Outage: Internet Access

We experienced an internet outage for approximately 3 minutes from 11:07 am – 11:10 am. All connections appear to have restored. We are working with our internet provider to determine the root cause. Please let us know if you continue to experience any issues by calling the ITS Help Desk at 740-587-6395 or by email at helpdesk@denison.edu.

by ·Comments Off on RESOLVED: Uplanned Outage: Campus-Wide Network Services

12:00PM Update
All major production services are available. Work continues to bring low priority services back to full operation. If you experience any issues, please contact the Helpdesk to report the problem and receive assistance.

11:20AM Update
MyDenison is available at https://my.denison.edu/

11:00AM Update
VPN is available

10:20AM Update:
Banner is available at https://banner.denison.edu
Cognos is available at https://cognos.denison.edu
eduroam secure WiFi is available

10:10AM Update:
If you are unable to connect to MyDenison, you may log in to your PC and then connect directly to Denison Apps (Email, Drive, Calendar) by opening a web browser and entering this address

https://apps.denison.edu

9:40AM Update: Services are partially restored and continuing to restart.

Internet, Dialpad, Notebowl, and Denison Apps/GSuite are available.

WiFi connection through eduroam is not currently available. You may temporarily change your WiFi connection to the Denison Guest network if WiFi is not working for you.

Services Currently unavailable:
Banner Login
MyDenison
VPN

9:05AM System Outage Notice:
This morning ITS noticed interruptions to many of our network services. We have found the cause of the issue and believe that network services should return by 9:30am. We will post an update on the cause of the outage after services are restored.

by ·Comments Off on Completed – Planned Outage: Network Maintenance in Doane, Slayter, Knapp and Shepardson. Wed 7/18/18 5-7am

Update: 7/18/18 8 am

The network maintenance is complete. Please report any issues to the helpdesk at helpdesk@denison.edu or call 740-587-6395.

Original Post:

ITS will be performing network maintenance on Wednesday 7/18/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Doane Hall

Slayter Hall

Knapp Hall

Shepardson Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance in Fellows Hall, Tue. 7/17/18 5-7am

Update: 7/17 7:30 am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (seewww.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/17/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Fellows Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Mulberry House, Delta Gamma & Mitchell Center, Fri. 7/13/18 5-7 am

Update 7/13/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 7/13/18 from 5:00-7:00 am which will result in the loss of the wired or wireless network in the following locations:

Mulberry 

Delta Gamma

Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance – Wed. 7/11/18 5-7 am

Update 7/11/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Wednesday 7/11/18 from 5:00-7: 00 am which may result in the loss of the wired or wireless network in the following locations.

Library

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage – Network Maintenance Thu. 5-7 am

Update 6/28/2018 7 am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/28/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations:

Fellows Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage – Network Maintenance Wed. 6/27/18 5-7 am

Update 6/27/2018 7 am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 6/27/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations:

Kappa Sigma

Baseball and Softball Pressboxes

Physical Plant

Recycle Barn

Homestead

Beta House

Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage – Network Maintenance Tue. 6/26/2018 5-7 am

Update 6/26/2018 7 am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 6/26/18 from 5:00-7:00 am which will result in the loss of the wired, wireless and telephone services in the following locations:

Barney Davis Hall

Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.