by ·Comments Off on [Completed] Planned Outage: Network Maintenance on Campus Buildings, Thursday. 6/13/2019 5am-7am

Update 6/13/19 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Burton Morgan (5th Floor)

Bryant (3rd Floor)

Eisner Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outgate: Fax Service via Dialpad

Update – May 15th 8:30 am

We were notified that the issues were resolved. Please let us know if you continue to experience any issues.

Update – May 14th 8:30 am

Dialpad is continuing to work on a fix with their fax partners. We will update this post as soon as we have additional information.

Original Post:

ITS was notified that the fax service via Dialpad is currently not working. Dialpad is aware of the issue and is working to resolve the issue. Please contact the ITS Helpdesk at helpdesk@denison.edu or by calling 740-587-6395 if there are any questions or concerns.

by ·Comments Off on Resolved: Issues Calling from Dialpad to Denison Phone Numbers Ported to CBTS

*Update

7:00 AM 5/1/19 – This issue has been resolved. Calls from those using Dialpad now correctly reach individuals using CBTS phones. If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Original Post:

ITS has received and confirmed a report of calls made from Dialpad to numbers ported to CBTS are returning an error tone or does not connect at all. ITS is working with Dialpad to address and correct the problem. In the meantime, if you are using Dialpad and need to contact someone in the following offices:

Advancement, Annual Fund, Controller’s Office, Finance & Management, First Year Programs, Gift Planning, Major Gifts, Office of the President, and a few other individuals in ITS and Institutional Advancement

Please use your mobile phone as a workaround.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

by ·Comments Off on Resolved: Unplanned Outage: Dialpad SMS/ MMS Service

Update: 10/22/2019 1 pm:

ITS was notified by Dialpad that the issue was resolved and SMS service should be working as expected. Please email or call the helpdesk if you experience any issues.

Original Post:

10/22/2018 9:30 am

ITS was notified that the SMS/ MMS service with Dialpad is not working. Incoming and outgoing phone calls will still continue to work as expected. We have reached out to Dialpad to resolve the issue as soon as possible. We will update this page as soon as we have additional information.

Please email or call the helpdesk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns or are experiencing additional issues.

by ·Comments Off on Resolved: Unplanned Outage – Network Services

Update: 11.30 pm 8/22/18

All services are now believed to be restored. We are working to find the root cause of the issue. Please report any issues to the ITS Helpdesk. Thank you.

Original Post:

At approximately 10 pm on 8/22/18, ITS noticed that few network services were down. We are investigating the issue and trying to bring up the services as soon as possible. We will update this post as soon as there are any updates.

Please do not edit files over the network at this time. If you have any questions please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on [Resolved] Unplanned Outage: Internet Access

We experienced an internet outage for approximately 3 minutes from 11:07 am – 11:10 am. All connections appear to have restored. We are working with our internet provider to determine the root cause. Please let us know if you continue to experience any issues by calling the ITS Help Desk at 740-587-6395 or by email at helpdesk@denison.edu.

by ·Comments Off on RESOLVED: Uplanned Outage: Campus-Wide Network Services

12:00PM Update
All major production services are available. Work continues to bring low priority services back to full operation. If you experience any issues, please contact the Helpdesk to report the problem and receive assistance.

11:20AM Update
MyDenison is available at https://my.denison.edu/

11:00AM Update
VPN is available

10:20AM Update:
Banner is available at https://banner.denison.edu
Cognos is available at https://cognos.denison.edu
eduroam secure WiFi is available

10:10AM Update:
If you are unable to connect to MyDenison, you may log in to your PC and then connect directly to Denison Apps (Email, Drive, Calendar) by opening a web browser and entering this address

https://apps.denison.edu

9:40AM Update: Services are partially restored and continuing to restart.

Internet, Dialpad, Notebowl, and Denison Apps/GSuite are available.

WiFi connection through eduroam is not currently available. You may temporarily change your WiFi connection to the Denison Guest network if WiFi is not working for you.

Services Currently unavailable:
Banner Login
MyDenison
VPN

9:05AM System Outage Notice:
This morning ITS noticed interruptions to many of our network services. We have found the cause of the issue and believe that network services should return by 9:30am. We will post an update on the cause of the outage after services are restored.

by ·Comments Off on Completed – Planned Outage: Network Maintenance in Doane, Slayter, Knapp and Shepardson. Wed 7/18/18 5-7am

Update: 7/18/18 8 am

The network maintenance is complete. Please report any issues to the helpdesk at helpdesk@denison.edu or call 740-587-6395.

Original Post:

ITS will be performing network maintenance on Wednesday 7/18/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Doane Hall

Slayter Hall

Knapp Hall

Shepardson Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance in Fellows Hall, Tue. 7/17/18 5-7am

Update: 7/17 7:30 am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (seewww.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/17/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Fellows Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Mulberry House, Delta Gamma & Mitchell Center, Fri. 7/13/18 5-7 am

Update 7/13/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 7/13/18 from 5:00-7:00 am which will result in the loss of the wired or wireless network in the following locations:

Mulberry 

Delta Gamma

Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.