by ·Comments Off on Completed: Planned Outage – Network Maintenance 08/13/19 5 am – 7 am

Update 8/13/19 7:10am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original message: 

ITS will be performing network maintenance on Tuesday, 8/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Internet resources

Banner and affiliated systems will be affected

Fellows Basement

Cinema House

Chamberlin Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance 08/07/2019 5 am – 7 am

Update: 7:00 am 8/7/19

Network maintenance is completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Wednesday, 8/7/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

 

Doane Admin

Burke Museum

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance – Mon. 8/6 5 am – 7 am

Update: 7:30 am 8/16/19

Network maintenance is completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Monday, 8/6/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Barney Davis

Doane Admin

Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage – CBTS Telephone System, Sunday 7/28/19 3 am – 6 am

Update:

The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

Maint. Date: Sunday, July 28, 2019

Maint. Time: 12:00 am – 6:00 am EDT

Duration: 6 hours

Scope of Work: CBTS HEUC Infrastructure Routing Changes.

CBTS will be performing maintenance on our telephone infrastructure on Sunday, 07/28/2019 from 12 am – 6 am EDT. During this time here is a chance of a phone service interruption. Please avoid scheduling any calls during the maintenance window.

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on [Resolved] Unplanned Outage – Monomoy, Monomoy Annex, Tri Delta, and 118 N Mulberry

Update:

07/24/2019 12:35 pm

We have been notified that the issue was resolved and the network is back up. Please call/ email the helpdesk if you are still experiencing any issues.

Original Post:

07/24/2019 10:00 am

We have received reports that due to a power outage, the network is down in the listed buildings:

Monomoy

Monomoy Annex

Tri Delta

118 N Mulberry

We have been notified that Facilities Services are working on the issue. We will update this post as soon as we have additional information. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if there are any questions or concerns.

by ·Comments Off on Planned Outage: Network Maintenance on Campus Buildings, Friday. 6/14/2019 5am-7am

ITS will be performing network maintenance on Friday 6/14/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Beth Eden

Bryant

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance on Campus Buildings, Thursday. 6/13/2019 5am-7am

Update 6/13/19 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Burton Morgan (5th Floor)

Bryant (3rd Floor)

Eisner Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outgate: Fax Service via Dialpad

Update – May 15th 8:30 am

We were notified that the issues were resolved. Please let us know if you continue to experience any issues.

Update – May 14th 8:30 am

Dialpad is continuing to work on a fix with their fax partners. We will update this post as soon as we have additional information.

Original Post:

ITS was notified that the fax service via Dialpad is currently not working. Dialpad is aware of the issue and is working to resolve the issue. Please contact the ITS Helpdesk at helpdesk@denison.edu or by calling 740-587-6395 if there are any questions or concerns.

by ·Comments Off on Resolved: Issues Calling from Dialpad to Denison Phone Numbers Ported to CBTS

*Update

7:00 AM 5/1/19 – This issue has been resolved. Calls from those using Dialpad now correctly reach individuals using CBTS phones. If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Original Post:

ITS has received and confirmed a report of calls made from Dialpad to numbers ported to CBTS are returning an error tone or does not connect at all. ITS is working with Dialpad to address and correct the problem. In the meantime, if you are using Dialpad and need to contact someone in the following offices:

Advancement, Annual Fund, Controller’s Office, Finance & Management, First Year Programs, Gift Planning, Major Gifts, Office of the President, and a few other individuals in ITS and Institutional Advancement

Please use your mobile phone as a workaround.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

by ·Comments Off on Resolved: Unplanned Outage: Dialpad SMS/ MMS Service

Update: 10/22/2019 1 pm:

ITS was notified by Dialpad that the issue was resolved and SMS service should be working as expected. Please email or call the helpdesk if you experience any issues.

Original Post:

10/22/2018 9:30 am

ITS was notified that the SMS/ MMS service with Dialpad is not working. Incoming and outgoing phone calls will still continue to work as expected. We have reached out to Dialpad to resolve the issue as soon as possible. We will update this page as soon as we have additional information.

Please email or call the helpdesk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns or are experiencing additional issues.