by ·Comments Off on [COMPLETED] Planned Network Maintenance – Wednesday 11/20/19 5am – 7am

Update: 11/20/19 6:30 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk at helpdesk@denison.edu or call 740-587-6395.

Original Post:
ITS will be performing network maintenance on Wednesday, 11/20/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Barney Davis Hall
Beth Eden
Moon Hall
Bryant
Burke Museum
Chamberlin
Cinema House
Ebaugh
Fellows Hall
Knapp Hall
Rose House/ Rose House Garage
Slayter Hall
Talbot Hall
Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – CBTS Telephone System, Thursday 10/03/19 5:00 am – 7:00 am

Update – 10/3/19 9:00 am

The maintenance was completed. If you are experiencing any issues with the telephone system, please report it to the ITS Helpdesk at 740-587-6395 or email helpdesk@denison.edu.

Original Post:

Maint. Date: Thursday, 10/03/19
Maint. Time: 5:00 am – 7:00 am EDT
Duration: 2 hours

Scope of Work: CBTS needs to make some global changes on the server cluster that will impact phones and services.

  • The change and update will briefly reset phones (approx.. 3-5 minutes).
  • However, no active calls will be affected until end-user hangs up, then the phone will reset.
  • Any incoming calls during this brief interval may experience a busy signal, but will likely just go directly to voicemail for calls to end-users (approx.. 3-5 minutes).

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on [Completed] Planned Outage – Network Maintenance Thursday 09/19/19 5 am – 7 am

Update: 09/19/2019 7:00 am

Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday, 9/19/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Doane Library

Burton Morgan (2nd Floor)

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [RESOLVED]: Unplanned Outage: Network Outage – Whisler Hall

Resolved 2:40 PM

ITS has resolved issues related to the Whisler network outage.

Updated Post 2:10PM:

ITS is working to address the issue. At this time, it is anticipated that the earliest resolution will be between 2:40-3:10PM.

Original Post 1:24PM:

ITS noticed that Whisler hall is currently experiencing a network outage. ITS is working to resolve this issue as soon as possible.

 

 

by ·Comments Off on Completed: Planned Outage – Network Maintenance 08/13/19 5 am – 7 am

Update 8/13/19 7:10am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original message: 

ITS will be performing network maintenance on Tuesday, 8/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Internet resources

Banner and affiliated systems will be affected

Fellows Basement

Cinema House

Chamberlin Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance 08/07/2019 5 am – 7 am

Update: 7:00 am 8/7/19

Network maintenance is completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Wednesday, 8/7/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

 

Doane Admin

Burke Museum

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance – Mon. 8/6 5 am – 7 am

Update: 7:30 am 8/16/19

Network maintenance is completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Monday, 8/6/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Barney Davis

Doane Admin

Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage – CBTS Telephone System, Sunday 7/28/19 3 am – 6 am

Update:

The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

Maint. Date: Sunday, July 28, 2019

Maint. Time: 12:00 am – 6:00 am EDT

Duration: 6 hours

Scope of Work: CBTS HEUC Infrastructure Routing Changes.

CBTS will be performing maintenance on our telephone infrastructure on Sunday, 07/28/2019 from 12 am – 6 am EDT. During this time here is a chance of a phone service interruption. Please avoid scheduling any calls during the maintenance window.

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on [Resolved] Unplanned Outage – Monomoy, Monomoy Annex, Tri Delta, and 118 N Mulberry

Update:

07/24/2019 12:35 pm

We have been notified that the issue was resolved and the network is back up. Please call/ email the helpdesk if you are still experiencing any issues.

Original Post:

07/24/2019 10:00 am

We have received reports that due to a power outage, the network is down in the listed buildings:

Monomoy

Monomoy Annex

Tri Delta

118 N Mulberry

We have been notified that Facilities Services are working on the issue. We will update this post as soon as we have additional information. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if there are any questions or concerns.

by ·Comments Off on Planned Outage: Network Maintenance on Campus Buildings, Friday. 6/14/2019 5am-7am

ITS will be performing network maintenance on Friday 6/14/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Ebaugh

Library

Beth Eden

Bryant

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.