by ·Comments Off on Classroom Mac computer display issues

ITS is aware of intermittent issues related to Mac machines connecting to displays in some classrooms. The issues are idiosyncratic in nature, differing by room, user’s operating system version, and type of hardware (MacBook versus iMac). A common theme seems to be Mac machines operating Sequoia. Due to the number of variables involved in each case, we have not yet identified a universal solution. 

At this time, our best guidance is below, along with a recommendation to ensure extra time in setting up your classroom technology. 

We highly recommend using the classroom podium computers while we continue investigating a solution. Should you choose to use an iMac or MacBook to display, please follow the recommendations on MyDenison if you encounter projection issues.

Questions?

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Exciting Adobe Licensing updates for Fall 2025

New Adobe Express for Students + New Options for Employees – Action Required by Sept 30

For Students: What’s New + What’s Changing

New Tool Available: Adobe Express for Education

  • Easy-to-use design app for posters, social media graphics, videos, and more
  • Includes Firefly AI features, 250 AI credits, and 100GB cloud storage
  • Works across devices – start at home, finish in labs

Important Login Update

  • All Adobe apps remain available in labs and classrooms
  • You must now log in using your Denison email and select “Company or school account”
  • Avoid “Continue with Google” to ensure full access
  • Get Started: Visit the MyDenison Adobe page for license request steps and training resources.

For Faculty & Staff: New Options + Required Action

Denison is moving away from the “All or Nothing” Adobe model. You now have three flexible options:

Adobe Express with Firefly AI (Recommended) – AI-powered design tools, 250 AI credits, 100GB cloud storage, basic PDF editing.
Adobe Acrobat Pro – Advanced PDF editing and management
Creative Cloud All Apps Suite – Full access to Photoshop, Illustrator, Premiere Pro, and more (Includes 1000 AI credits; requires approval)

What You Need to Do:

If you currently use Adobe products, submit your selection by September 30 to avoid service interruption. Visit the MyDenison Adobe page and follow the steps under “Request Process” section.

Questions?

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

FAQs:

Q: I have All Apps now – do I keep it automatically?
A: No, you must request it by Sept 30, following the new process.

Q: Can I change my choice later?
A: Yes, selections can be changed anytime.

Q: What if I need advanced tools occasionally?
A: Choose Express for daily use, use campus labs for occasional advanced projects.

Q: Will I lose my files?
A: No, cloud files are preserved during transition.

Q: Where can I find detailed instructions and training?
A: Visit the Adobe page on MyDenison.

Q: Which option should I pick if I need PDF tools and design features?
A: Choose both Acrobat Pro and Express—they work well together.

by ·Comments Off on Upgrade to Windows 11 today!

The Windows 11 upgrade has been available for all Denison University faculty and staff on all Windows devices. The self-service window for the Windows 11 upgrade is closing soon. To ensure a smooth transition and avoid any disruption, we encourage you to upgrade your computer to Windows 11 before August 11, 2025.

Timeline

Starting on August 11th, 2025, all remaining faculty and staff computers will be automatically upgraded to Windows 11. Users will be unable to defer the upgrade further. To minimize disruptions, we encourage you to back up any critical data before this date. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how you can do a self-service upgrade:

1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon  available on your desktop and follow the on-screen prompts.
3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document:
Windows 11 – Self-Service User Experience

Need Assistance?

ITS has tested Windows 11 extensively and does not anticipate changes to the functionality and behaviour of the device. If you are experiencing any issues or a change in device behaviour after the upgrade, please report the issue to the ITS Service Desk.

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:


by ·Comments Off on [COMPLETED] Making Our Network Better: Planned Maintenance This Thursday!

Update: 08/07/2025 07:45 pm
The campus network upgrade is completed! The new firewall and VPN are now active, providing a safer and more stable environment for everyone.

Thank you for your patience and cooperation during the maintenance window. If you experience any issues after this time, please contact the ITS Service Desk during normal business hours at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a campus firewall and GlobalProtect VPN upgrade on Thursday, 08/07/2025, from 6 pm to 10 pm, to enhance the security, reliability, and performance of our campus network. It will promote a safer and more stable environment for all students, faculty, and staff.

What: Network Upgrade (Campus Firewall & GlobalProtect VPN)
When: Thursday, August 7, 2025, from 6:00 PM to 10:00 PM
Impact: Intermittent network outages for all campus users

What to Expect During the Maintenance Window

During this four-hour window, the campus network will be unstable. You will experience periods where network connectivity is unavailable. While services may be accessible at times, you should plan for connections to be unreliable. This will affect all network services, including but not limited to:

  • Campus Wi-Fi
  • Wired internet access in offices, classrooms, labs, and residence halls
  • GlobalProtect VPN
  • General internet access from campus and services hosted on campus

How to Prepare

We strongly advise against planning any critical online activities (such as taking online exams, meeting project deadlines, or participating in video calls) during the 6:00 PM to 10:00 PM window. Please save your work frequently if you are on campus during this time.

We will update this post once the maintenance is complete.

Need Help?
All services are expected to return to normal stability after 10:00 PM. If you experience any connectivity issues after 10:00 PM on Thursday, please contact the ITS Service Desk during normal business hours at 740-587-6395 or servicedesk@denison.edu.

Thank you for your patience and understanding as we work to improve the campus network.

by ·Comments Off on New Denison-Play Device Registration Experience!

On Tuesday, 07/15/2025, ITS will go live with an updated authentication experience for registering devices on the Denison-Play wireless network and residential hall wired network connections.

What’s Changing?

A Fresh, Simplified Experience: The system provides a simple to utilize and navigate experience to register devices to Denison-Play.

What Stays the Same?

  • You will use your Denison credentials.
  • The services you access will remain the same.

What Will the New Screen Look like? 

Here is a side-by-side look at the legacy and updated experience:

Legacy ExperienceUpdated Experience

Need Help?

For additional information, you can visit the Denison-Play WiFi page on MyDenison. If you experience any network connectivity issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage – Topaz Media Server – Friday, 05/09/2025 5:30 pm

Update: 05/09/2025 6:10 pm
The issue has been resolved. The Topaz (MEDIA volume) is available and functioning as expected. If you experience any additional issues, please report them to the ITS Service Desk at servicedesk@denison.edu

Original Post:
ITS has identified an issue with one of the on-premises storage servers, Topaz (MEDIA Volume). The MEDIA volume is currently unavailable. ITS is investigating the problem and will update this post as soon as possible.

Please report any issues or questions to the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on Windows 11 Upgrade Available!

The Windows 11 upgrade is available for all Denison University faculty and staff. As previously announced, this upgrade offers numerous enhancements.

Timeline

  • Self-service upgrade available: March 10, 2025.
  • Recommended upgrade window: March 10, 2025 – May 31, 2025
  • Upgrade reminders: June 1, 2025 – July 31, 2025

The upgrade will be automatically installed after July 31, 2025. We encourage you to back up any critical data before this date to minimize disruptions. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how:

  1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
  2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon  available on your desktop and follow the on-screen prompts.
  3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document: 
Windows 11 – Self-Service User Experience

Need Assistance?

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:

by ·Comments Off on [COMPLETED] Planned Maintenance – Infrastructure and Systems

Update: 05/02/2025 11 pm
Maintenance has been completed. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
Information Technology Services (ITS) will be performing scheduled maintenance on Friday, May 2, 2025, from 6:00 PM to 9:00 PM. While we do not anticipate any extended outages, we recommend avoiding system updates or critical work during this window.

We will update this post once maintenance is complete.

For any questions, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage – Intermittent Issues – Banner and MyDenison

Update: 05/01/2025 1:30 pm
The issue has been resolved. If you experience any issues, please reach out to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update: 05/01/2025 10:41 am
ITS has identified the root cause and made a configuration change to resolve the issue, and we are monitoring the systems. The post will be updated as soon as possible.

Original Post:
ITS has identified intermittent service availability issues with a subset of Banner services and MyDenison across multiple environments (PROD, TEST, LERN, etc.). Service blips are sporadic and typically last about 1-3 minutes. ITS is working on identifying the root cause and are working on a resolution as soon as possible.

This post will be updated as soon as there is an update. If you have questions or concerns, please reach out to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network Outage in Bryant Hall

Update: 03/31/2025
The issue has been resolved. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if there are any additional questions or concerns.

Original Post:
ITS has identified a network outage in Bryant Hall. ITS is looking into the root cause and will update the this post as soon as there is additional information.

Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if there are any additional questions or concerns.