by ·Comments Off on [Completed] Planned Maintenance – Friday, 01/17/2025 6 am – 6:30 am – Student Printing and On-Prem Storage

Update 1/17/24 9:00 am:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Friday, 1/17/25 from 6 a.m. – 6:15 a.m. on Sapphire. During this maintenance, the following services might be unavailable:

Personal Storage Volume (Sapphire)
Submitting print jobs
Releasing print jobs (printrelease.denison.edu)
Installing new printers (labprinters.denison.edu)

Please do not edit files over the network, submit print jobs, or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Windows 11 Upgrade Coming Soon

ITS will begin transitioning to Windows 11 starting in Spring 2025. This upgrade is part of our ongoing commitment to providing secure, reliable, and modern technology across the organization.

Why This Upgrade Matters

Windows 11 offers a range of enhancements to improve your overall computing experience, including:

  • Improved Performance: Faster boot times and smoother multitasking, especially on newer hardware.
  • Enhanced Security: Advanced features to better protect your devices and sensitive data against emerging threats.
  • Refreshed Interface: A modern, intuitive design with new features to make navigation easier and more efficient.

What to Expect During the Transition

We understand that upgrades can bring some disruption, so we’ve planned a smooth and flexible rollout: 

  • Flexible Installation: Initially, you’ll have the option to install the upgrade at a time that is convenient for you. After a grace period, reminders will be sent, and the update will eventually become mandatory.
  • Step-by-step Rollout Plan: A detailed schedule, including guidance and instructions, will be shared soon. Our goal is to complete all upgrades by Fall 2025.
  • Lab and Classroom Updates: To minimize disruptions during the academic year, lab and classroom systems will be upgraded during the summer refresh cycle.
  • New Computers: All new computers and replacements starting in Spring 2025 will have Windows 11 installed by default.
  • Support Resources: The ITS Service Desk will be available to assist with any questions, troubleshooting, or concerns throughout the process.

Stay Tuned

We’ll share specific rollout dates, instructions, and additional resources in the coming weeks. In the meantime, if you have any questions or immediate concerns, please don’t hesitate to reach out to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Update on Installing macOS Sequoia on Primary Computers

ITS has completed testing of macOS Sequoia compatibility with Denison’s standard software and technology services. No issues were identified.

Accordingly, ITS is lifting the caution against updating to macOS Sonoma published in this Sept. 2024 announcement.

BEFORE YOU UPDATE

The following critical recommendations apply to this (and any) major operating system update:

  • Back up your files. In the rare event of a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your files. To protect your important data, please adopt the recommended file storage location or backup approach.
  • Check any specialized software you use to ensure it is compatible with macOS Sonoma. You may need to update specialized applications before upgrading your Mac’s operating system.
  • Make sure you have time. Allow 2 or more hours for the update itself. Ensure that you have time after the update to address any issues that may occur.
  • Plug in your computer before starting the update. Running out of power during a software update can render your system unusable and result in data loss.

UPDATE to macOS Sequoia

Select Apple Menu > About This Mac > More Info > General > Software Update to see the option to update your Mac to macOS Sonoma. 

QUESTIONS?
Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on RESOLVED – [Unplanned Outage] Temporary Login Slowdown on MyDenison and Other Sites

Update: 12/11/24 11:00 am
The issue affecting Single Sign-On (SSO) authentication has been resolved. You should now be able to log in to MyDenison and other SSO-integrated websites without delays.

Thank you for your patience and understanding. If you experience any issues, please contact the ITS Service Desk.

Original Post:
We’re currently experiencing an issue with our Single Sign-On (SSO) authentication system. This may cause a significant delay when logging in to MyDenison and other websites integrated with Denison’s SSO service.

Our ITS team is actively working to resolve this issue and restore the normal experience as soon as possible. We apologize for any inconvenience this may cause.

Stay Updated:

We will provide updates on this issue as soon as we have them. This post will be updated with any new information.

Need Help?

If you have any questions or encounter further difficulties logging in, please contact the ITS Service Desk:

  • Email: servicedesk@denison.edu
  • Phone: 740-587-6395

Thank you for your patience and understanding.

by ·Comments Off on Update Your Zoom Client to Avoid Meeting Disruptions!

Please take a minute soon to:

  • Update the Zoom client on your computer so you do not have trouble joining Zoom meetings and have access to the latest Zoom features and security fixes.
  • Set your Zoom client to update automatically so you stay up-to-date. We recommend choosing the “Slow” option which provides a bit of time between when new updates are released and when they are installed which enhances stability.

Mobile Device Note: Zoom updates on mobile devices (iOS and Android) are typically handled automatically through the App Store or Google Play Store. Ensure your phone’s automatic updates are enabled to receive the latest Zoom version (App Store, Play Store).

Why Update?

Every 3 months, Zoom enforces a new minimum version requirement for the Zoom client. If you have an outdated version, you will be unable to log in or join meetings until you update (see the Zoom Software Quarterly Lifecycle Policy for details). Additionally, Zoom is regularly releasing security fixes and new features. With an up-to-date Zoom client, you can more fully participate in Zoom meetings.

How to Update Zoom on Your Windows or Mac Computer:

  1. Open the Zoom application on your computer.
  2. In the window’s top-right corner, click on your profile picture or initials and select Check for Updates.
  3. If an update is available, a prompt will appear indicating the available version and automatically start to download it. Once it is downloaded, an Install option will appear with options to defer if needed. Click Install.
  4. Once installed, Zoom will automatically close and re-launch with the updated version.

Need Help? If you encounter any issues updating Zoom, please reach out to the ITS Service Desk via email at servicedesk@denison.edu or call 740-587-6395 and we will be happy to assist you.

by ·Comments Off on [COMPLETED] Planned Maintenance – On-Premises Storage, Saturday, 11/30/24 8 am – 5 pm

Update: 11/30/24 3:00 pm
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Saturday, 11/30/24 from 8 a.m. – 5 p.m. on a few systems. During this maintenance, the following services might be unavailable:

Shared LAN Inbox (Ruby)
Media Storage Volume (Topaz)
Mass Storage Volume (Quartz)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage- Temporary Issue with Printing Website Functionality (printers.denison.edu & labprinters.denison.edu)

Update: 11/23/2024 08:15 pm
The issue has been resolved. If you experience any issues or have questions, please contact the ITS Service Desk at servicedesk@denison.edu.

Original Post:
ITS has found a temporary issue affecting the printing websites, printers.denison.edu and labprinters.denison.edu. Due to a recent server update, these websites do not display print queues as expected.

Here’s what you can expect:

  • Existing printers on your personal or lab/classroom computers will continue to function normally.
  • You will be unable to install new printers until the website issue is resolved.

What we’re doing:

Our ITS team is actively working to fix the website and restore full functionality as soon as possible. We appreciate your patience and understanding.

For questions or further assistance:

Please don’t hesitate to contact the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – Friday, 10/17 Printing and On-Premises storage

ITS will perform a planned maintenance on Friday, 10/17/24 from 5 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable:

  1. labprinters.denison.edu and printers.denison.edu website
  2. Print Release – printrelease.denison.edu
  3. Student and Employees Personal LAN Inbox
  4. Shared LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sequoia Yet

Apple released macOS 15, Sequoia, on Monday, September 16, 2024. This is a major upgrade to the current Apple operating system, macOS 14 (Sonoma).

Information Technology Services (ITS) strongly advises that you DO NOT immediately install Sequoia for the following reasons:

  1. Compatibility testing: ITS is testing Sequoia’s compatibility with Denison systems and software. We have identified potential issues that may negatively affect key applications, including printing to network printers and logging into the machine from the lock screen.
  2. Timing matters: When considering a major operating system update, it’s best to wait until you aren’t depending on your computer to work as expected for daily tasks, especially during busy periods like the middle of the semester.

ITS continues to test macOS Sequoia with Denison systems and software. We will share an update on Sonoma’s compatibility as soon as we are able to do so.

Important Reminder: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage – Wireless Network

Update: 09/16/2024 9:05 pm
ITS was able to identify and resolve the issue. All wireless networks should be back to normal operations. If you are still experiencing issues, please email the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS was notified of an outage on the wireless network. ITS is investigating further the impact of the issue. We will update this post as soon as we have additional information.