by ·Comments Off on Unplanned Outage – Multiple Services Unavailable after Infrastructure Failure

Update 4/9/15 11:50 – We continue to work to check these services and diagnose the failure. The status on the services previously listed:

  • Print Release – restored as of 9:00 AM
  • Network Services – normal function resumed as of 11:20 AM
  • EMS calendaring, Investments Website, Denison Journals, Projection Services, Lab Stats, ListServ – should be restored as of 11:00 AM
  • Email List Server (non Google email lists) restored as of 11:40 AM

**

Multiple services are currently unavailable due to an infrastructure failure. ITS personnel are working to restore the affected services:

  • Print Release Services
  • EMS and Virtual EMS (space reservation system)
  • Investments Website
  • Denison Journals
  • Projection Services (Extron Controllers)
  • Network Services (some redundant services are currently offline)
  • Lab Stats Monitoring Tools
  • Email List Serv (non Google email lists)

We appreciate your patience as we work to restore services.

by ·Comments Off on Services Restored – Unable to Login to BigRedID Based Services

Update 4/9/15 8:00AM:

BigRedID login services have been restored. If you encounter any issues please clear your browser’s cookies and cache and try again. Please report any login issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

At approximately 2AM this morning a system component required for BigRedID logins went offline. The cause is unknown but results in an error message when logging into services such as MyDenison, Denison Apps, BlackBoard, Campus Calendar, OrgSync, etc…

NOTE: Existing Denison Apps sessions will continue to function but new logins are currently unavailable.

Attempts to bring the failed component back online have thus far been unsuccessful and further ITS resources are required. We appreciate your patience.

by ·Comments Off on Completed: Planned Web Server Maintenance, Tuesday, 3/17/15 6-10AM

Update 3/17/15 9:18AM:

Maintenance completed successfully. Please report any login issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours.

Original Post:
Between 6:00 and 10:00 AM, ITS will perform routine maintenance to the web server infrastructure. During this maintenance period access to services may be intermittent. The following major services will be affected and may not be available:

  • Admissions Scheduling
  • R Studio
  • DU Ballots

This post will be updated when work is completed. If you experience issues with any service listed above after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Campus Calendar Maintenance, Tuesday, 3/10/15 4:30-7:30AM

Update 3/10/15 9:09AM:

Maintenance has completed successfully.

Update 3/10/15 7:30AM:

The maintenance will exceed the expected completion time and is estimated to complete around 8:30am.

Original Post:

Between 4:30 and 7:30 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Thursday, 2/26/15 6:00-7:00AM

Update 2/26/15 10:31AM:

All maintenance has completed successfully.

Update 2/26/15 7:31AM:

The maintenance is taking longer than expected. The Campus Calendar is online but may be sluggish while database maintenance continues.

Original Post:

Between 6:00 and 7:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Thursday, 2/5/15 6:15-6:30AM

Update 2/5/15 6:24AM:

Maintenance has been completed. Please report any login issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours.

Original Post

Between 6:15 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: ITS Planned BigRedID Login Maintenance, Thursday, 11/13 6:15-6:30AM

Between 6:15 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Maintenance successfully completed at 6:29 am.

by ·Comments Off on Completed: BigRedID Login Maintenance Thursday, 4/17

Maintenance successfully completed at 6:41 am.

Between 6:30 and 6:45 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.