by ·Comments Off on [Completed] Planned Banner Maintenance Monday, November 22nd, 2021 from 5:30 AM – 7:30 AM EST

[Update 11/22 @7:20am]
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

[Original Post]
Denison Information Technology Services (ITS) will be applying Banner security patches on Monday, November 22nd, 2021 from 5:30 AM – 7:30 AM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 6th, 2021 from 5:30 AM – 8:30 AM EDT

[Update 11/6 @7:30am]

All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

[Original Post]

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 6th, 2021 from 5:30 AM – 8:30 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Cognos Maintenance Thursday, September 9th, 2021 from 5:30 AM – 8:00 AM EDT

Update 9/9/2021 7:45am:

All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:

Denison Information Technology Services (ITS) will be applying security patches on Thursday, September 9th, 2021 from 5:30 AM – 8:00 AM EDT that will impact access to Cognos. Users will not be able to use or access Cognos while the maintenance is underway.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 7th, 2021 from 5:00 AM – 10:00 PM EDT

Update 8/7/2021 6:45pm:

All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 7th, 2021 from 5:00 AM – 10:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, May 29th, 2021 from 6:00 AM – 2:00 PM EDT

Update 5/29/2021 11:40am:

All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, May 29th, 2021 from 6:00 AM – 2:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, May 8th, 2021 from 6:00 AM – 10:00 AM EDT

Update 5/8/2021 10:15am:

All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, May 8th, 2021 from 6:00 AM – 10:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, April 10th, 2021 from 6:00 AM – 6:00 PM EDT

Update 4/10/2021 2:20pm:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, April 10th, 2021 from 6:00 AM – 6:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time. Affected services include:

Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, March 20th, 2021 from 6:00 AM – 10:00 AM EDT

Update 3/20/2021 9:55am:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be applying security patches on Saturday, March 20th, 2021 from 6:00 AM – 10:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services listed below during the maintenance period:

Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, March 6th, 2021 from 6:00 AM – 10:00 AM EST

Update 3/6/2021 8:15am:

All maintenance has been completed successfully.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, March 6th, 2021 from 6:00 AM – 10:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services listed below during the maintenance period:

Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Maintenance: Xtender Upgrade Beginning at 6:00 PM Friday, February 12th

Update 2/13/2021 11:20am:

All maintenance has been successfully completed.

If you experience any issues with Xtender, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Message:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, February 12th, and will remain unavailable until 6:00 PM on Saturday, February 13th (a 24-hour maintenance). Users will not be able to store or retrieve documents during this maintenance period. ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day. Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.