by ·Comments Off on [RESOLVED]: Accessing denison.edu and alumni.denison.edu Websites on Campus Wireless Networks

Update on 9/7/21 at 11:45 AM: At this time, the denison.edu  and alumni.denison.edu websites can be directly reached on campus wireless networks; it is not necessary to use a VPN or wired network connection to connect to these sites via campus wireless.

ITS continues to monitor with the campus wireless vendor to assure a complete resolution.

 

Update on 9/7/21 at 9:45 AM: At 9:30 AM today, ITS received a report that the denison.edu website cannot be reached via the eduroam wireless network. ITS has confirmed that at this time, the denison.edu and alumni.denison.edu websites cannot be reached from any of the campus wireless networks (eduroam, Denison-Play, Denison-Guest). This does not impact on-campus wireless VPN connections, computers utilizing a wired connection, or off-campus connections to these websites. We are notifying Denison’s wireless vendor to escalate the issue and pursue a durable resolution.

In the meantime, if you are on a campus wireless connection and need to access either of these websites, please enable the GlobalProtect VPN client on your device. If you haven’t previously used GlobalProtect, please see this MyDenison page for more information.

 

Update on 9/5/21 at 6:55 PM:  The denison.edu and alumni.denison.edu websites continue to be accessible on campus wireless networks and we believe that issue is resolved. We continue to have issues reaching Spotify over wireless, so please continue to use VPN when using campus wifi to reach that app. Our network vendor is continuing to work on a patch to send us to resolve the outstanding issue.

ITS will update this post as more information becomes available. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 

Update on 9/3/21 at 4:30 PM: Currently, the denison.edu and alumni.denison.edu websites continue to be accessible on campus wireless networks. The technical vendor continues their work to ensure a resolution.

ITS will provide the next update on this matter the morning of Monday, September 6.

 

Update on 9/3/21 at 8:30 AM: At this time, the denison.edu and alumni.denison.edu websites can be reached on campus wireless networks (eduroam, Denison-Play, Denison-Guest). ITS is working with our vendor to assure ongoing access.

 

Update on 9/2/21 at 4:30 PM: ITS continues to work closely with a vendor to improve access to the denison.edu and alumni.denison.edu websites from campus wireless connections. This issue is at the highest priority with vendor support, and ITS expects to receive regular progress updates from them until this is resolved.

Please continue to use the workarounds described earlier in this post (connect with a wired network connection or enable the GlobalConnect VPN client) in order to reach these Denison websites from a campus wireless connection.

 

Update on 9/2/21 at 7:40 AM: The network maintenance work performed this morning at 5:00 AM did not resolve the issue that we are having reaching denison.edu from wireless devices on campus.  Please continue to use the workarounds detailed below while we continue to work with our wireless network vendor on resolving this issue. Thank you for your patience.  ITS will post a progress update at noon today.

 

Update on 9/1/21 at 12:15 PM: Tomorrow (Thursday, September 2), shortly after 5:00 AM, there will be an approximately 10-minute wireless outage as ITS sequentially reboots the campus wireless controllers. During this brief window, computers and other wireless devices on campus will temporarily lose connection with the eduroam, Denison-Play, and Denison-Guest wireless networks. As both wireless controllers come back online, your devices should automatically rejoin Denison’s wireless networks.

ITS is performing this change as part of a process to improve wireless connection to the denison.edu and alumni.denison.edu websites.

 

Update on 8/31/21 at 5:50 PM: ITS is actively working toward a solution with our vendor to improve connection to the denison.edu and alumni.denison.edu webpages from the campus wireless network. The GlobalConnect VPN client will provide access to these sites if you are using a campus wireless connection.

 

Update on 8/31/21 at 8:20 AM: ITS is engaged with diagnostic testing with the vendor to improve connection to the denison.edu and alumni.denison.edu webpages from the campus wireless network. If you are currently using a campus wireless connection and need to access either of these websites, please first enable the GlobalConnect VPN client.

 

Update at 6:50 PM: ITS continues to investigate this situation and has opened a support case with the vendor.

 

At 7:54 AM, ITS began receiving reports that some users are unable to connect to webpages on the denison.edu and alumni.denison.edu websites when their computer is connected to Denison’s campus wireless networks. This does not impact on-campus users whose computers utilize a wired connection or employees connected to denison.edu from off campus. We are currently working to resolve the problem, and we will post an update once it is resolved.

In the meantime, if you are on a campus wireless connection and need to access either of these websites, please enable the GlobalProtect VPN client on your device. If you haven’t previously used GlobalProtect, please see this MyDenison page for more information.

by ·Comments Off on [RESOLVED]: Notebowl Unavailable Late Monday Evening, Sept. 6

Update at 11:00 AM on September 10: ITS staff have been monitoring Notebowl availability since the brief outage earlier this week, and Notebowl has been consistently available and performing as expected. ITS staff is working with Notebowl to identify the cause and prevent a future outage.

 

Original Post at 8:35 AM on September 7, 2021

Yesterday evening (Monday, September 6), ITS received reports that Notebowl could not be reached in a web browser from approximately 10:20–11:50 PM. At this time, Notebowl is online and can be reached from on and off campus.

ITS is working with the vendor to investigate the issue and will provide an update when we have more information.

by ·Comments Off on RESOLVED: Use GlobalProtect VPN to Connect to Spotify over Campus Wireless

Update on 9/6/21 at 9:50 AM:  ITS observes that devices on campus wireless connections are now successfully connecting to Spotify.At this time, you do not need to use a VPN connection to use Spotify on a campus wireless network. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 

Update: 9/5/21 at 6:00 pm: Denison’s wireless vendor is continuing to work on the bug fix that is causing this issue and release an immediate patch to resolve this issue.

In the meantime, if you need to connect to Spotify using a campus wireless connection, please use the GlobalConnect VPN client. ITS has verified that devices using a VPN connection on-campus wireless, as well as devices with a wired connection to the campus network, can successfully reach Spotify.

ITS will update this post as more information becomes available. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
Around 11:45 AM, the Service Desk began receiving notice that the Spotify music streaming service could not be loaded on devices using campus wireless connections. ITS confirmed the issue and verified that Denison is not blocking access to Spotify. Devices using a wired connection to the campus network, devices using a VPN connection on campus wireless, and devices off campus are not affected by this issue.

Upon consulting with Denison’s wireless vendor, it was determined that a bug in their code is unintentionally temporarily blocking wireless access to Spotify. The vendor is preparing a fix, and they have advised that it may be at least 48 hours before they have a resolution in place.

In the meantime, if you need to connect to Spotify using a campus wireless connection, please use the GlobalConnect VPN client. ITS has verified that devices using a VPN connection on campus wireless, as well as devices with a wired connection to the campus network, can successfully reach Spotify.

ITS will update this post as more information becomes available. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Unplanned Outage: Denison E-procurement Issues Reported on 7/29/21

At approximately 4:30 PM EDT, Denison’s e-Procurement partner, JAGGAER, reported that their production website is experiencing a performance issue. At this time, e-Procurement services are unavailable. JAGGAER anticipates that the site will be available around approximately 5:00 PM today.

For questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Tuesday 07/20/21

On 7/20/21, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thu. 5/27/21 between 4:00am and 7:30am

Planned system maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc.) on Thursday 5/27/21 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on [RESOLVED] Unplanned Service Outage – Notebowl

Update (4/27/2021 8:41AM ET)

ITS has confirmed that Notebowl is back online. Anyone that still sees the “Your connection is not private” page will need to close the tab/window and reopen a new one for notebowl.denison.edu

Original Post (4/27/2021 8:30AM ET)

Information Technology Services (ITS) has received multiple reports and has confirmed that Notebowl is currently inaccessible. The outage results in the following image to appear when attempting to log in to Notebowl. ITS is working with Notebowl to get the site back up as soon as possible. Updates will be communicated on this Netnotes post as they are available.

If you have any additional questions or comments, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Service Outage – My Housing (Adirondack)

Update (4/26/2021 8:12PM ET)

ITS has confirmed that the My Housing application is back online and functioning as expected.

Original Post (4/26/2021 5:58PM ET)

Information Technology Services (ITS) has received multiple reports that the My Housing app (powered by Adirondack) is down. Reports include descriptions of pages with endless loading wheels. We are working with Adirondack on a resolution and will communicate updates as they are available on this Netnotes post.

If you have any additional questions or comments regarding the My Housing app, please contact the Housing & Community Office at housing@denison.edu or 740-587-6271.

by ·Comments Off on [RESOLVED] Unplanned Service Disruption – Course Evaluations

Update (4/26/2021 1:19PM ET)

The issue causing course evaluations to be inaccessible has been resolved. ITS has confirmed that course evaluations are accessible and able to be submitted as they are intended to function.

Original Post (4/26/2021 11:15AM ET)

Information Technology Services (ITS) has received multiple reports and confirmed an issue with submitting course evaluations. At this time, course evaluations are inaccessible to be submitted. ITS is working on a resolution and will communicate updates as they are available on this Netnotes post.

If you have any additional questions or comments, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.