RESOLVED: Banner Login Issues Reported Monday 11/13/17 AM

Update 11/14/17:

ITS has pushed the updated version of Java 8 (update 151) to all Denison computers. If you have problems logging into Banner, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/13/17 9:45AM:

The Banner login issue is caused by a certificate within older versions of Java no longer being accepted. If you are using a Java version older than version 8 update 144, you may experience the “application blocked” error message.

An update to the latest version of Java 8 (update 151) corrects this problem. ITS will be pushing this update to all Denison Windows computers. However, if you would like to update immediately, you may do so by following these steps:

  1. Open Internet Explorer or Firefox and go to http://www.java.com.
  2. Click the “Free Java Download” button.
  3. Verify that the version listed on the page is Java Version 8 Update 151.
  4. Click the “Agree and Start Free Download” button.
  5. If prompted to “Run” or “Save”, choose “Run”.
  6. Follow the on-screen prompts to complete the installation.
  7. If prompted, click “Uninstall” to uninstall older versions of Java.
  8. If prompted, click “Restore Java Security Prompts”.
Original Post:

The ITS Help Desk has received a number of reports of problems logging into Banner. This appears to related to an older version of Java 8 being blocked. ITS is investigating and will update this post as soon as more information is available.