Monday 10/3/2016 4:30 pm

There was Dialpad outage earlier today which affected call routing to the Dialpad data center. The outage lasted around 45 minutes, from 2:45 PM to 3:30 PM EST. We received many reports of call quality or call connection issues during this time period. The outage would have contributed to a multitude of issues, ranging from inability to connect calls to very long ringing and/or pick-up.

The outage was a human process error, associated with a maintenance window – all traffic has been restored and operations are once again stable. Dialpad will continue monitoring to see if any residual issues arise.

If you continue to experience Dialpad issues, please report them to the ITS help desk at 740-587-6395 or email us at helpdesk@denison.edu